Business ProfileforJordan's Furniture Co., Inc.

We had ********* measure us for a new mattress, my husband chose a different mattress, so we got two different XL twin mattress to equal a king bed.we were told I had a ******* beauty rest-black. After getting them, my husband couldnt get comfortable with his side and kept sleeping on mine, so after a certain amount of months (totally after the allotted 90 days, we got the same mattress as mine, supposedly beauty rest black, for another $700.00. , mind you we paid $2700. for his mattress, and $2100. for mine. Now forward, I switched mine to his side and I got the new one, so he has been sleeping on it, approximately 2 yrs old, and when hes lying on it, he feels like hes going to fall off the side and you can clearly see it, although per Jordans rules, I put a yard stick showing it was clean. Mind you I also took pictures of him lying on his side and it clearly showed what I described. They denied exchanging the mattress, offered me $200 towards a new one, then up to $400. I told them no way was I again buying a new mattress for $2100. after 2 yrs. She then told me that maybe my husbands body shouldnt have a pillow top mattress, REALLY! I addressed the issue that we didnt get the beauty rest black, we got the lower brand, but I guess that wasnt an issue for them. I know I should have checked upon delivery, but I trusted the salesman that said we were getting that ****** long and short I will never, ever step foot in Jordans again and will let everyone I know about the above issue

Thank you for the opportunity to address your concern. I noticed we extended the Sweet Dreams policy back in 2023. However,the queen mattress in question has been in your home for over two years. While Im unable to extend the Sweet Dreams policy once again, Id be happy to discuss an alternative option.  Please contact us at ************ to discuss this further.