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          Ourisman Chrysler Jeep Dodge Ram Of Baltimore has 1 locations, listed below.

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            Business ProfileOurisman Chrysler Jeep Dodge Ram Of Baltimore

            New Car Dealers
            BBB accredited business

            Contact Information

            124 N Point Blvd

            Baltimore, MD 21224-1819

            Get Directions
            Visit Website
            (410) 288-3100

            Customer Reviews

            1.11/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/20/2023

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This business offers sales/service of new and used vehicles.

            Business Details

            Location of This Business
            124 N Point Blvd, Baltimore, MD 21224-1819
            BBB File Opened:
            2/16/2021
            Years in Business:
            4
            Business Started:
            10/14/2020
            Business Incorporated:
            10/14/2022
            Accredited Since:
            1/20/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of NW10007239 for this business, issued by Motor Vehicle Administration. The expiration date of this license is 1/26/2025.

            These agencies may include:

            Motor Vehicle Administration

            6601 Ritchie Hwy NE

            Glen Burnie MD 21062

            (410) 768-7000

            Type of Entity:
            Corporation
            Alternate Business Name
            • Ourisman Of Dundalk, Inc.
            Business Management
            • Mr. Robert Ourisman, President/CEO
            • Mr. Ed Wheaton, COO
            Contact Information

            Principal

            • Mr. Robert Ourisman, President/CEO

            Customer Contact

            • Mr. Robert Ourisman, President/CEO
            • Mr. Ed Wheaton, COO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/05/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            In early 2024, I brought our company van to have seat belts installed, so the van would have more passenger space. We left the van and waited for a phone call to say that the work was completed. ****** ***** contacted Ourisman numerous times and was told first that the work was completed (not true) and second that Ourisman needed permission from Dodge to install the seatbelts. ****** ***** contacted Ourisman again and was told that Ourisman was still waiting. After not having our company van for weeks, ****** ***** went and retrieved the van. We were told that in order to take the van, we had to pay for the work that was not completed. We disagreed at the time, but needed our company van. We paid the $1909.90 and took the van. I have contacted Ourisman numerous times to find out what is going on with the installation. Ourisman has never called back. Ourisman has not returned emails, phone calls, or responded to a recently sent fax. We are asking for a complete refund of $1909.90 since the installation of seat belts was not completed. Thank you for your assistance.
            Read More
            Read 18 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tyfani F

            10/02/2024

            I would have marked this dealership as a ZERO if I could. The Customer Service of this dealership AFTER The sale has been horrendous. Obviously during the sale, the people were great. That said, When it was time to send in my proof of INS the next day, they were no where to be found. I left 5 VM for someone to call me back so that could send the information required to complete my sale. ZERO return calls over a 4 day period. Additionally, I received an email that stated my loan had not been finalized and that I could return the car. I went to the dealership the day after receiving this threatening letter and was told that EVERYBODY gets that letter and I needed to disregard. I was ANGR. That said, I gave my Proof of INS to the Manager so that I could get out of there. TODAY, 1 month later, I get a call from an employee telling me that I have not supplied my POI and that I could not get my tags... Is this real life... NEVER use this dealership if you are looking for a car. Most ridiculous thing I have ever gone through. I would love to return this vehicle and be done with this place. HORRIBLE Customer Service.

            Ourisman Chrysler Jeep Dodge Ram Of Baltimore Response

            10/07/2024

            Dear Tyfani,

            Thank you for sharing your feedback. We sincerely regret the frustration this situation has caused you.

            We want to clarify that our team worked diligently to process your transaction and provide the necessary documentation in a timely manner. The temporary tags we issued are valid for 60 days, and during that period, we communicated with you regarding fees that were not related to our dealership but were necessary for your vehicle registration process. These fees needed to be addressed personally.

            We also made several attempts to notify you that your permanent tags were ready, both via phone calls and by mail. Our goal is always to keep our customers informed and ensure that everything is handled as smoothly as possible.

            We take pride in providing excellent service and are disappointed that we fell short of your expectations in this instance. If there's anything further we can do to assist, please don't hesitate to reach out to our management team directly, and we will be happy to resolve any remaining concerns.

            Thank you again for your business, and we hope to restore your confidence in us.

            Read 8 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

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