Business ProfileforExpress Auto, Inc.

To start, , their customer service is less than acceptable, their so called “warranty” is a comical joke, and their prices are 3X what the vehicles are worth. I 100% believe after we entered a lease from them that they take them straight from the auctions to the lot without checking them over, check engine lights on every last vehicle in the Benton harbor lot, one riddled with bullet holes, flat tires, the list goes on and on, I found what seemd to be the “best” vehicle on the lot and 2 weeks, the transmission goes out, I had to fight tooth and nail for them to replace it. After 3 weeks without a vehicle I get it back, great right? Absolutely not…….1 week after being back from the transmission replacement, the engine starts making noise (I’m fairly mechanically inclined) they wanted to argue with me that they don’t cover engine work, so again I pull out the warrenty paper that I signed and pointed out to them they are legally obligated to repair it or let me out of the lease at no fault and boy they didn’t like that one bit. Fast forward after a ton of back and forth about it they finally put it in the shop. Finally a win right? Wrong again, 1 whole month this time with no updates until I refused to make a payment then that got their attention and now the car was moved all the way up to their in house shop with no authorization or notice, I’ve paid more on this car to sit then actually drive it at this point, so to avoid the headache of trying to share a vehicle with my wife again we decided to go buy another car from a different company that’s 5 years newer, 100,000 less miles and about $8,000 cheaper with more features. It’s been about 2 month and they refuse to bring it back to us after taking it so far away without notice….unfortunately I think I may have to spend even more money for a car I can’t drive and hire a lawyer to get me out of this ridiculous lease with express auto. the business is ran extremely shady and poorly I can’t recommend them to anyone.