Business ProfileforMr. Rooter Plumbing

 WISH I COULD GIVE THEM ZERO STARS!!!! I have NEVER had such a poor experience with a company before. The plumber that came to my house fabricated every detail of the job he 'completed' from start to finish. I had a sewage issue that caused flooding of my basement and sewage back-up into my toilet. After the plumber left (which is a SCAM as a quick google search reveals - for a cool $600) there was no water in my toilet and the basement was still flooded. He initially told me to 'fix' the issue I would need to have them come back out for a 'hydroscrub' (for the low cost of $1050) and he also recommended a 'dig estimate'. At the direction of the wonderful company that did my sewage clean-up I called a different plumber. The second plumber was able to come to my house, assure me I did not need a hydroscrub nor a dig estimate and they ACTUALLY cleared out the roots (which resolved the flooding and the lack of water in my toilet) for $220. Customer service was TERRIBLE for Mr. Rooter as they kept defending their plumber even though he obviously did NOT solve the problem (and even noted that in his invoice that the problem was not solved), Mr. Rooter NEVER followed up with me to tell me the job was incomplete and what next steps would be (even when I called them they were unable to tell me what the plumber had did - who doesn't know what their own plumber does in people's houses?!?!?) and defended his lie that he was in my house for 1.5hrs. Their only solution was that I should have called them and told them the roots weren't cleared out - THEY DID NOT GROW BACK OVERNIGHT!!!!!! The first plumber DID NOT DO HIS JOB!!!! Since using them I have heard horror stories from other clients that Mr. Rooter is just trying to scam you and steal your money. I am first-hand proof that this company is nothing but a SCAM and there are other local plumbers that are happy to do a thorough, REAL job for an absolute fraction of the cost. DO NOT USE THIS COMPANY!!!!!