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            Business ProfileRoot Masters Sewer and Drain Repair + Cleaning LLC

            Plumbing and Heating

            Contact Information

            Redford, MI 48239

            Visit Website
            (313) 286-3177

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            Redford, MI 48239
            BBB File Opened:
            8/2/2021
            Years in Business:
            12
            Business Started:
            3/12/2012
            Business Incorporated:
            3/12/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Derek N

            09/23/2024

            Ive been a loyal customer of ********** for several years, but they just lost a good customer. Had them out to snake my ********************** in my basement (which I usually have to get done once or twice a year). They came out on August 20, 2024 and snaked the drain. Everything was fine when they left. Im currently on disability so I dont get in the basement often. So this was only my third time washing clothes and the drained backed up. I called them Saturday 9/21/2024, the woman said she had to call her guys and she would get right back to me (she never did). Called today 9/23/2024 and spoke with the lady and she told me Im sorry I was supposed to call you back, well I looked into your account and we cant warrenty the work because there was grease in the trap. (Ive never been told that whatever you find voids any warranty work). So please be careful with them, they told me it would be another $125 for them to come back out. This should be explained to any customer that you deal with.

            Root Masters Sewer and Drain Repair + Cleaning LLC Response

            09/26/2024

            Our weekend secretary did drop the ball on calling back, we are going to address this issue and work on that for the future. As far as a warranty goes, for a snaking there is no automatic warranty unless written into the invoice. The only things going down the sewer should be human waste and toilet paper anything other than that is neglect of the sewer line. Unfortunately,we cannot be responsible for another backup when there is neglect happening, that's why we noted the presence of grease in the sewer line on the invoice. Our technician did discuss this with the customer after he was done snaking and told him about how grease should not be poured into the drain, that we cannot warranty because of grease. Our technicians also cleaned up the floor around the drain where the grease had backed up. Even with that said, had the customer explained his situation to the secretary and had a conversation we could have worked with him to get it snaked again, but he hung up on her when he was informed about the warranty.
            Read 1 More Customer Review

            Local BBB

            BBB of Detroit & Eastern Michigan

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