Business ProfileforStauer, LLC

My husband bought me the most beautiful blue diamond pendant. After a few days, I cleaned it with a jewlers cloth. Every part of the pendant, except the center blue diamond. BTW, there were no cleaning instructions in the description or with the pendant. When I called Stauers the young man was really obnoxious and said that everyone knew to clean this pendant with toothpaste and toothbrush. I was still under warrenty so they had me send mine back and they replaced it with a pendant equally as dark s the first one had become. Eventually we went through 3 replacements before we agreed that I would return my order and they would credit my account with the $300+ that my husband had spent on this miserable penant. My husband, a few holidays later, gave Stauers a second chance. He bought me an amethst set with necklace, earrings and a bracellent. Within a week of daily wearing the bracelet just fell apart. It seemed the Thread or any other material they might have used just broke from the clasps. They replaced the bracelet but their tone was one of not believing it broke on its own, and implied I had broken it. Well, you do know that some of their jewelry is gold plated. So was the clasp of the bracelet. Well the gold plated clasp is now silver looking. All of the gold plate has rubbed off. So, now, when I get anything from stauers, it goes straight into the garbage.