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          Lakeland Home & Stove, Inc. has 1 locations, listed below.

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            Business ProfileLakeland Home & Stove, Inc.

            Fireplace Equipment
            BBB accredited business

            Contact Information

            37350 County Road 66

            Crosslake, MN 56442-2530

            Visit Website
            (218) 692-2773

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/15/2009

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Fireplace Pro, this company offers sales of fireplaces, wood stoves, and pellet furnaces.

            Business Details

            Location of This Business
            37350 County Road 66, Crosslake, MN 56442-2530
            BBB File Opened:
            4/9/2003
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Started Locally:
            1/1/1991
            Business Incorporated:
            12/30/1996
            Accredited Since:
            9/15/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lakeland Fireplace
            • Fireplacepro
            Business Management
            • Holly Smith, Owner/Manager
            Contact Information

            Principal

            • Holly Smith, Owner/Manager

            Customer Contact

            • Holly Smith, Owner/Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ron R

            11/12/2024

            Horrible! They lied to me several times. First time they claimed to have sent an email, did not, then claimed i had all my parts, did not, they didn't ship it the first time. Claimed the manufacturer was the reason for not getting parts, lied again I called the manufacturer directly found out otherwise. Their so called customer service can't help me with the missing parts after 3 weeks from getting the first shipment. Keep in mind they have your money since the purchase so their is no motivation for them to help. They have caller I'd so they quit taking my calls and sending me to voice mail. But they won't return my call. Also they don't answer blocked numbers. I must not be the only one having issues. If fireplace pro reads this feel free to call me Ron *** *** *** ***** * *****. Or if anyone who is reading this review I would be happy to tell in greater detail of the horrible service I received from fireplace pro

            Lakeland Home & Stove, Inc. Response

            11/14/2024

            When the customer called on the 12th, he was told that the products had already shipped from the manufacturer. We told him that we had sent an email with tracking information. By his own admission he told us that he had not checked his email. He received his products via *** the very next day after calling us and submitting this complaint! Customer was very rude to our staff. We never lie to our customers! All he needed to do is check his email and track his packages!
            Read 1 More Customer Review

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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