Business ProfileforGame Time Mobile

Disappointing Service and Lack of Communication I hired GameTime Mobile Entertainment for an event on September 8th, 2024, and unfortunately, the experience was far below expectations. The agreement we made in February clearly stated that two gaming trucks would arrive by 6:00 p.m. for setup, ensuring everything was ready for our 7:00 p.m. event. However, the team did not arrive until 6:40 p.m., and only one truck showed up initially. The second truck didnt arrive until well after 7:00 p.m., which caused significant delays in ******** a result, our event was delayed, leaving over 400 guests waiting while the equipment was still being set up after the scheduled start time. This was incredibly disruptive and frustrating, and the situation was made worse by the fact that the trucks idling caused complaints about diesel fumes in the venue.On top of this, despite being told we were the only event for the day, it was clear that GameTime Mobile Entertainment had been overbooked, and our event was not given the attention it deserved. There was no sense of urgency to fix the situation, and communication was lacking throughout the entire experience. With our event being the 3rd for the day many of the controllers were not charged and ready for guest to use.I reached out to GameTime Mobile Entertainment multiple times following the event to request a refund for the services that failed to meet our expectations, but none of my emails or attempts to resolve this issue were answered. After weeks of being ignored, its clear that this company has no intention of making things right.I cannot recommend GameTime Mobile Entertainment based on my experience. Their lack of professionalism, poor communication, and failure to deliver what was promised has been disappointing. I would advise anyone considering their services to look elsewhere.