Additional Complaint Information
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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed and order Jan 4 for a ice fishing finder and it states it 3-7 days to deliver the product. It's now 3 days later and I still haven't recieved a single confirmation the order has been shipped. I called 3 times each time over 1 hr wait and no one is available to talk to me. I want my money back as they seem to be a fraud. I don't need a ice fish finder in the summer when it hopefully comes. Give me my money back, I will shop elsewhere.
Business response
01/10/2022
We will check on the order and contact customer.Customer response
01/11/2022
********** ********
I am rejecting this response because:
Your shipping shows 3-7 days and you just created the shipping label yesterday and order was done Jan 4th. No acceptable
********** ***** ****Business response
01/12/2022
We had a shipping delay on the order. It had been packed and was waiting on the carrier to pick it up so we were unable to cancel the shipment. The shipment can be refused or given back to the carrier if the merchandise is not wanted.Customer response
01/13/2022
********** ********
I am rejecting this response because:
That is lie, if you can see the shipping confirmation was not send til Jan 10 so you don't get a shipping confirmation until a pick up request is made. Don't take you client as idiot. See attached screenshot. Nobody did the order til the 10th, 6 days after ordered and made payment.Now I'm loosing valuable fishing time as you staff failed to fulfill the order request properly.
Sincerely,
***** ****Initial Complaint
12/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On November 26th I went with my husband to purchase a firearm. We went through the process of filing out paperwork on computer. I assisted him the entire time because he is deaf and dyslexic. Nobody told me that I could not. He was not able to get firearm that day because he got a delayed status. We also purchased 4 boxes of ammo. Well 30 days later and we have to renew his paperwork because he was still in a delayed status. Now basspro is telling us that I can’t help him that he can get three people who don’t know him to fill out paperwork. If they don’t know ASL how can they help? When he asked for an ASL Interperter basspro told us they can’t provide that for him today. They also will not refund the cost of the ammo saying it’s store policy and there are signs posted. I have video proof that there are no signs and not one person who worked with us that day told us that ammo was non-refundable. It is printed at the very top of the receipt in very small print. Needless to say I now have 4 boxes of ammo for a gun that I don’t have because Basspro will not accommodate my husband’s disabilities. I walked away with one thing today. Basspro DOES NOT CARE about their customers. I will take all my business to a locally owned place before I ever set foot in Basspro again. And I’m sure that once the deaf community hears about this injustice that plenty of them will also not shop there any longer.Business response
12/27/2021
Customer will be contacted by management.Initial Complaint
12/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Bass Pro shops. I ordered a lowrance fish finder and paid for 2 day Delivery and it took 5 days on day 4 no one had any idea where the package was. I had to call corporate and finally was told they would overnight me one that it had not been shipped so the next day Friday the original order showed up. Then on Monday another unit showed up and I returned it after they sent me a return label. Fast forward I placed another order with bass pro and part of it shipped and arrived yesterday and two of the items have not I was sent a tracking number however they have yet to ship it. Just would like some explanation. The customer service can’t tell me anything more than I can already see my self very poor service and Bass Pro has lost a customer for ever. However I would like the two best I ordered and payed for…Business response
12/22/2021
We have spoken to Mr. ******. His vests are in transit.Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband bought shorts and pants from this company and the merchandise gets holes in them and they are not made not good at all. He paid $200.00 dollars for the merchandise. We are recovering from covid and I'm on oxygen. We are a disabled couple. We are on social security. We just want the money back please or replacement pants and shorts. Resolution, we want our money back. And no gift card or credit card because they were always rude too us in the store at mesa riverview in mesa az. It is on dobson and Rio Salado near the 202 freeway. Thank you.Business response
12/16/2021
Management will contact the customer.Customer response
12/27/2021
We never heard from the company we just want our money back please.Business response
12/27/2021
We offered to refund the customer when the merchandise was returned. Customer no longer has the merchandise to return and no proof of purchase.Initial Complaint
12/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
False advertisement. I stayed awake until 0400 on Black Friday to buy 3 Garmin ultra echo maps 102sv for $999 Advertised priced Made my order as they showed in stock. Several days later my order was cancelled due to they oversold. First, I know of people that ordered later than I did and their orders went through. Second in todays computer age there is no excuse for counts being off that badly. This leads me to believe bps pick and chose who they sent the graphs they had to. Was this based on any kind of discrimination? Possibly? Either way if they really didn’t have enough to go around they should have at least offered rain checks or upgrades to the next higher unit. Btw. There are some people who did get rain checks also.Business response
12/14/2021
We will contact the customerCustomer response
12/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
12/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Dec 6 2021. Tried to order cabelas Ultimate meat processing Pacakage. SKU: 2914418. Website runs you through the whole check out procedure including taking all cc info to then at final check, tell you the item is out of stock. No rain check available. I feel this is a form of false advertising or fraud. This needed to be expressed long before check out. I dont want anything for free, just what was advertised.Business response
12/07/2021
Management will contact customer.Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********
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Customer Complaints Summary
271 total complaints in the last 3 years.
81 complaints closed in the last 12 months.