Business ProfileforMattress Direct

Upon arriving at Mattress Direct my husband asked the salesman to look up our last purchase, we were there to buy a split king bed and base. We asked that we have equal to better than our last purchase. While he was looking it up we said about to picking out a mattress. We found a mattress we were happy with it happened to be a Tempur-Pedic hybrid comparable to our last bed. We didn't discuss the base, we just asked that he order one comparable to our last one.That said we put 4 thousand down and financed the 4 thousand 5 hundred dollar balance.The bed was delivered and that night we discovered the low quality base, that had none of the features of our last bed. It had one setting for massage (on & off ) and the structure was of low quality as well.I called the next morning for help, the salesman said he was with a customer and would call back.He never called back.I called corporate 3 times for help and I'm still waiting for a call back.After 2 weeks now of going in and playing phone tag, I finally get my salesman to talk to me and said he was sorry but policy is ALL SALES ARE FINAL AND NO EXCHANGES.I feel like a dummy for trusting that the salesman would order a base like my last one.I am shocked and dismayed and seeking help.I would like to exchange my base for one like I had before, if they will not do this, then I want to return all of it and purchase elsewhere.