Business ProfileforJELD-WEN

I bought windows from Jeld-wen the end of 2021. Multiple windows came broken and it took months to get all the windows to the house. One replacement was even sent to the wrong location, had to be found and then sent to my house. When examined, the windows were defective. It took months to even get a response from Jeld-wen. They finally sent someone out to look at the windows. He said he could come back and "fix" the windows. We scheduled this and multiple attempts - the tech showed up after I had told them I couldn't make the appointment they scheduled, etc. When this finally happened, he didn't even work on the window with the most issues and caulked the other windows to "fix" the issue. He didn't have all the equipment needed, so said when it was delivered to my house to text them and he would come back. It took months to get the equipment. I texted like he told me too and was ignored. I texted multiple times and even gave dates I was available. I finally was texted back with a text saying my customer service agent would be sent my message and someone would get back to me. I never heard anything else. I began texting again and finally heard back. They sent an email with an appointment over a long weekend and when my power and internet were out due to ***** for over 6 days. They canceled the appointment without me even being able to respond. I have also asked repeatedly to speak to a higher level in the company and they repeatedly told me that my phone number was not working. Turns out, they didn't have my phone number in their system right, even though I had emailed it to them on several occasions. They sent an email appointment last week and when I tried to confirm, it said there was no appointment. I emailed several times and finally a response with a number to call and schedule an appointment. They didn't even acknowledge that I had an appointment. The windows are still defective and let in light and air between the top and bottom panes.