Business ProfileforHenderson Properties, Inc.

I am submitting a formal complaint against Henderson Property for failing to honor a promised matching credit, inaccurate account handling, and potentially misleading actions regarding the companys ownership transition.On August 19, 2024, Henderson Property offered a matching credit if payments were made by August 20, 2024. I fulfilled this condition, submitting payments along with confirmation receipts. However, the promised matching credit has not been applied, despite repeated assurances it would be reflected in my account. Unknown to me at the time, the company was preparing for a sale, a critical fact they failed to disclose while making this agreement. Now, following the ownership transfer, they are shifting responsibility to the new rental company, which had no role in the original agreement.Adding to the confusion, my account balance showed manipulations that make it appear as though I owe more than I actually do. After an initial payment of $1,312.00, my balance reflected $511.33. Yet, upon making an additional $500 payment, the balance inexplicably increased to $1,823.33, suggesting manipulation or misrepresentation.Their claim of an outstanding balance at the time of transition is false, as my payments more than covered the required amounts, even without the matching credit. This constitutes not only a breach of agreement but also a possible case of deceptive business practices.I am formally requesting that BBB require Henderson Property to fulfill the original matching credit agreement, provide a detailed account breakdown, and correct the balance. Their actions reflect a disregard for transparent dealings and may violate consumer protection standards.Thank you for your attention to this matter. I am available to provide any further documentation required.