Business ProfileforImpex Auto Sales

I had an extremely frustrating and deceptive experience buying a car from Impex Auto Sales. I purchased a vehicle outright and encountered numerous issues, starting with significant delays in receiving the title. To make matters worse, the dealership failed to honor key parts of our 'We Owe' agreement, which severely damaged their credibility.After months of waiting and being given the runaround, I discovered there was a lien on the vehicle at the time of purchase, and the title was never in their possessionmaking the sale of the car unlawful. Despite paying in full and having a bill of sale, I was unable to fully own the vehicle without the title. Ultimately, the car had to go back to the dealership. Impex Auto left me liable in ways I was unaware of throughout the process.Communication throughout the months after the purchase was extremely poor, and I often felt like I was being fed half-truths to keep me from escalating the situation. Even after multiple attempts to resolve these issues, nothing was handled professionally or in a timely manner. I later learned from a few different local auto lawyers that Impex has a reputation for dishonorable business practices that have been ongoing for quite some time.If youre considering buying a car here, I strongly recommend thinking twice. My experience was filled with broken promises, poor communication, and a total lack of accountability. I regret not choosing a more reputable dealership and urge others to avoid Impex Auto Sales at all costs.

We are deeply sorry for the distressing experience you had with Impex Auto Sales. We failed to meet the standards of professionalism and transparency that you deserved, and for that, we sincerely apologize.Please know that your feedback is invaluable, and we will use it to improve our practices moving forward. We are committed to making the necessary changes to ensure that such issues do not occur again in the future.Thank you for bringing this to our attention. We genuinely appreciate your patience and understanding, and we are truly sorry for the negative experience you had.