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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Lowes service protection plan provider rescheduled on me five times to fix my washer and a part was ordered three months ago and hasnt come in. Lowes wont give me an answer and only rescheduled me with anther provider. I dont even know if they will show up. I paid for a service plan and am not getting the service promised. Supposedly if your issue isnt fixed within 14 days they replace your appliance. That is a lie. I cant get anyone higher up at Lowes to call me back and handle this matter. They dont have a number you can call to get additional help. I wont ever buy anything from lowes again. My cousin in ******* has the same experience the service people not showing up.Business response
01/25/2022
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/25/2022 correspondence regarding a complaint that has been filed by *********************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
******************
Lowes Executive Customer Relations
*************Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
1. Two purchases are on our Lowe's **************** Business card dated January 19, 2022. We did purchase anything on that date. Lowe's **************** was unable to resolve problem. **************** **************** would do nothing...had no explanation for charges what-so-ever. Nothing but buck passing to people that can not speak English. WE DID NOT PURCHASE ANYTHING, AUTHORIZE OR SIGN ANY DOCUMENT RELATIVE TO THESE CHARGES! THIS IS FRAUD!$111.66 and $71.24 1/19/22Business response
01/25/2022
01/25/2022
Better Business Bureau of Southern Piedmont and Western *****************************************************************************************************************************
Name: ******** & *****************************
RE: Case #:16663284
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 01/25/2022 correspondence regarding a complaint that has been filed by ******** & *****************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******** & ***************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely
**********
Lowes Executive Customer Relations
**************Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In January 2021 I purchased PVC pipes to make a table, having never built a table before and not knowing what I was doing I purchased too many pipes. I didn't return them within the return policy period so when I finally did return them I was given a refund on a gift card.11/12/21 I purchased a bed frame in-store, order #********* using the previously mentioned gift card to purchase and my personal credit card to pay the remaining balance. The vendor canceled the order and the store refunded me the gift card portion back to a gift card and I assumed they would return the portion I paid with credit card back to my card but they never did.12/14/21 I saw the bedframe was available online so again tried to purchase using the gift card and my credit card for the remaining balance, order #*********. Again the order was canceled. I called asking how I would be refunded and was told funds would be put back on to the gift card which didn't happen. Instead I was told Lowe's mailed a new gift card AND a gift card for the amount I paid with my credit card for order #*********. I have never received any gift cards in the mail. I am very confused why I was issued a gift card for the portion I paid with a credit card. I have called customer care once a week and receive no assistance and keep getting told someone will call me back to fix the situation. At this point I want a full refund back to my credit card of $469.99 which includes the $398.78 in gift card and $71.21 I paid with my credit card. I don't want any more gift cards from Lowe's, I don't want anything to do with Lowe's ever again. This has been the worst experience ever and I'm beyond fed up. This ordeal started in November and it is now almost February and I have no bedframe and no refund.Business response
01/25/2022
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/25/2022 correspondence regarding a complaint that has been filed by *********************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
**************
Lowes Executive Customer Relations
*************Initial Complaint
01/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchase home appliances, a window and a door that had to be special ordered with Lowe's Companies in **** **, the only Lowe's store available. I have very bad issues with these orders. I purchase the home appliances Nov 27, 2021 & was suppose to receive some of my appliances within a week. It ended up not arriving & all covid19 issues are understandable, but we ended up learning that our refrigerator, one of the many appliances we ordered had arrived, but they had given it to another customer that had also ordered it, instead of respecting the fact that that fridge was for us. We had to wait to receive our fridge. We had already disposed our old fridge because we where assured the date of arrival & even received a phone call stating that the next day we would receive our delivery of the fridge. Well it did not happen, we have a toddler at home, so we had to struggle without a fridge. We Assumed this would be an only issue well it ended up happening with a gas stove. They delivered the wrong item twice, I had to spend time and gas to returned them & was called a lier. We still have some appliances missing till this point, but worse off, we have not received the door nor the window (this is for a new construction and the only thing missing for the constructor to give us our home). We have not received them because an employee by the name of ***** ***** decided to let us know 6 weeks later that she had to re order the items. She confessed knowing she had to re-order it 20 days after we purchased which was Dec1 2021. She even told us to re-order them on 01/19 & said she would get them in two weeks, we called and we are not getting them until the ends of Feb. They keep on blaming it on the manufacturer. I have voicemails and texts where they seem not to care on the ************** faults. Now we don't have a window nor a door. Very upset at the situation since I cannot have my home due to irresponsibility of lowes ********** doing nothing. I spent ********** money.Business response
01/24/2022
BBB Complaint ID # ********
1/24/2022
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: ***********************
RE: Case #: 16661071
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/24/2022 correspondence regarding a complaint that has been filed by ***********************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
Hasana N
Lowes Executive Customer Relations
**************Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I built a newly constructed log home about 4 years ago, a sub contractor through Lowes was hired on 5/24/2018 for the construction of a tile shower and other projects was completed in July 31, 2019. I have recently discovered that the tile shower was leaking due to improper/defective as well as incorrectly installation of a ******** system which caused substantial damage to the sub floor of the home and spreading under the sub floor to other areas of the home causing substantial damage and a major financial burden. To add onto this misfortune, the subfloor is now contaminated with black mold, which has caused shortness of breath, irritation of the eyes as well as major headaches not to mention any long term health issues that *** arise from this. The business I hired to discover this issue has provided me with a detailed analysis including of the discovery of an incorrectly installed schlutter system installed by the contractor. The Schlutter system was guaranteed by the Lowes company to prevent any water damage to a home if for some strange reason there ever was an issue. Of course there was an issue as it is evident the contractor neglected to use sealant in the grout. I have contacted Lowes in reference to this issue on multiple occasions, they have offered to sell me the materials at cost to fix the issue. I have also contacted a black mold specialist and have his report as well as medical paperwork. The sub contractor that did this installation work is ********************* at ************************* LLC of ***************************************. I have attempted to file this claim on my home owners insurance which after an investigation was completed was denied due to contractors negligence upon installation. My home owners insurance advised me to contact Strate construction LLC and Lowes and file a claim with the insurance through them. Unfortunately I have not been able to get a response from either. Nonetheless any help you can offer will be great. The ins. infBusiness response
01/24/2022
1/24/2022
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: ***************************
RE: Case #: 16660785
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/24/2022 correspondence regarding a complaint that has been filed by ***************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
Hannah B
Lowes Executive Customer Relations
**************Initial Complaint
01/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Lowes and synchrony bank do a Shop to win sweepstakes, no purchase Nesscary. It requires you to fill out 3x5 index cards with your date of birth, email, phone number as well as date of birth. They claim the drawing was dec 15 2021.However synchrony bank and Lowes Home Center *** cannnot and will not give me a list of winners. I think this whole thing is a scam and no one knows who the list of winners is. However s***e I have completed these cards and mailed them in I have gotten numerous phone calls, emails and actual mail for credit cards insurance, warranty etc.. Im sure that they scam people out of their personal information to sell it to other businesses.Business response
01/24/2022
1/24/2022
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: *******************************
RE: Case #: 16660427
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/24/2022 correspondence regarding a complaint that has been filed by *******************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
***** R
Lowes Executive Customer Relations
**************Initial Complaint
01/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
order ********* was supposed to be on 1/18 and the package shows no tracking information that its in transitBusiness response
01/24/2022
01/24/2022
Better Business Bureau of Southern Piedmont and Western *****************************************************************************************************************************
Name: ***************************
RE: Case #: 16659285
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 01/24/2022 correspondence regarding a complaint that has been filed by ***************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely
**************
Lowes Executive Customer Relations
**************Initial Complaint
01/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a fence through Lowes Home Improvements with the understanding that the materials would arrive at the end of December 2021 and the fence would be installed January 3, 2022. I have not been able to get a return call from ***************************, the representative to discuss the status. Today I finally told him, via text, that I wanted to cancel the order. ********************* called me and said I couldnt cancel, the materials are in ********** ** (30 minute drive from our home) and he has no information. He could not give me even an estimated date the materials will be in ************** ** and just kept repeating I dont know. I signed up for a Lowes credit card only for the purpose of this fence and ********************* is well aware of this. I have made two payments on a fence that I do not have possession with no foreseeable date of possession. Lowes has not lived up to their part of the contract and I wish to be released from this contract/credit card. I want a refund back to my original form of payment for the payments I have made.Business response
01/21/2022
01/21/2022
Better Business Bureau of Southern Piedmont and Western *****************************************************************************************************************************
Name: ***************************************
RE: Case #: 16484547
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 01/21/2022 correspondence regarding a complaint that has been filed by ***************************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely
**************
Lowes Executive Customer Relations
**************Initial Complaint
01/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
9/6/21 purchase date Transaction # ******** Refid# ************ Total - $1602.08 I purchased a full set of cabinets and an installation for a sink. My complaint is regarding the sink/countertop purchase. I was told that this would be ready to be installed in December. We finally called and was able to get someone out to schedule right before the holiday. They claimed our product was on back order. I called and switched the color now that is on back order. The store is not active in getting this resolved. The store manager ******** lied to me and said that my product would be ready Jan 6. The associate in cabinets ******* confirmed with the vendor that that was a lie that ******** provided. I have a newborn and no kitchen sink. I have been eating out and Im nursing. This is expensive and an inconvenience. The ******* Brickyard store ************************ PO# ********* is where I purchased this product. I am washing pumps and bottles in the bathroom due to this issue with Lowes. There is no way I should be getting the run around in January when I purchased this product in September. Once this is over Im canceling my Lowes credit card I never want to do business here again. Theres a lack of compassion from the associates, no accommodations and no communication.Business response
01/21/2022
1/21/2022
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: *******************************
RE: Case #: 16483988
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/21/2022 correspondence regarding a complaint that has been filed by *******************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
******** F
Lowes Executive Customer Relations
**************Initial Complaint
01/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This dispute belongs to a purchase I made back in June, 16, 2015 in the amount of 10,000$. It was a new central AC system branded TRANE. (I do not even want to speculate that the business was exploiting the situation knowing that our old AC system had stopped working in the middle of the ******* heat.)IRS needs this info for tax purposes. I contacted customer service two times each time spending at least half an hour on phone, I was told that they will email me the receipt of that purchase; specifically, I was told that only their manager can do so. So far, however, I have not heard from them. Today, I called them, and I was told that since it's been a while, they have not kept the records contradicting their previous claims where the person literally read it off for me to make sure it's the right transaction. I am shocked with the amount of disrespect they have for customers' dignity.Business response
01/21/2022
1/21/2022
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: Ashoordin Ashoormaram
RE: Case #: 16485364
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 1/21/2022 correspondence regarding a complaint that has been filed by Ashoordin Ashoormaram.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with Ashoordin Ashoormaram to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
Rocquelle H
Lowes Executive Customer Relations
**************
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Customer Complaints Summary
14,903 total complaints in the last 3 years.
4,208 complaints closed in the last 12 months.