Business ProfileforThe Cellular Resource

The Cellular Resource is a refurbisher that works through Back Market to refurbish and resell phones. I sold them via Back Market my old iPhone (what Bakc Market refers to as trade ins) for a fixed price determined online based on the state of the phone. After receiving the phone by mail, they reduced the offer price to me by $20 from what they offered online based on the state of the phone. (The reduced price they offered is what Back Market calls a counter offer.) They claimed that the vibration of the phone was weak. That was not one of the conditions for trading in phones via Back Market. However, in reducing the price they paid me, Cellular Resource violated the online terms of conditions of trade ins done through Back Market. According to Back Market's own policies on trade ins:"According to our Quality Charter, refurbishers cant send you a counteroffer based on issues that aren't visible to the naked eye, such as false contact at the charging connector, small black spots on the rear camera, pinkish effect on the screen in some places, or slight bugs with the vibration."Cellular Resource violated the policies of Back Market, which was the middle man, in this transaction and paid a reduced price in violations of the policies for the trade in! Don't trust Cellular Resource they will scam you!!!

We do sell and purchased devices from Back Market. The customer is specifically referring to their experience with the Back Market trade-in program. We agree to purchase devices, in various conditions, at a pre-determined price. The customer is also informed that, we, the buyer in this situation reserves the right to counter the pre-determined price if the device doesn't meet the conditions of the agreed upon sell. We use a software that tests the functionality of each device and if a component fails then we counter the initial price based on how much it would cost us to repair the failed component. In this case, the ******** was weak or not functioning at the level it should. In order to resale this device, which is the purpose of us participating in this program, we would have to replace the component. When countering, we factor in the. price of the part and the labor required to fix the device.

Once we counter an item, we provide pictures or other related information to explain our counter. The customer then has the opportunity to accept or decline the offer. The customer is not forced to accept the counter. If they decline, we ship the device back in the condition it was received at no additional charge. This customer was not taken advantage of and was not forced to sell their device to us. The customer always has the final decision on is protected from scams, as they are suggesting.