Business ProfileforB&Z Auto Enterprises, LLC

If I could give this dealership less than one star I would. I purchased a pre certified used 2021 Jeep Grand Cherokee with ***** miles from this dealership on July 9, 2024. ****** finance representative was very unprofessional. I had to wait on him to finish his personal conversation with *********** to finalize the transaction. This dealership failed to do a diagnostic, about week after purchasing this vehicle I stared experiencing problems with the push start. when I tried to start the vehicle, it did not crank up right away. The vehicle would not start when you press down on the brake and push start. A Few weeks go by, I would try to start the vehicle on a cold start and the vehicle would keep cranking. I have to shut the vehicle off to start process again and the vehicle would come on. I reach out to Eastchester ****************** for an appointment to bring in the vehicle. I was told I can bring in the vehicle in, but I would have to leave it with them for a few days. I asked for a loan vehicle so I could commute. Service representative said there were no vehicles at the time to loan. I explained to him that reside in ************* this was not going to work. I then reached out to ****************** in *************. I was able to get an appointment for August 23, 2024. I bought the vehicle in on the 23rd. The Jeep Staten Island service ***** would not look over the vehicle because the warranty on the vehicle had expired August 5, 2024. I was told I would be responsible for any services they would provide on the vehicle. I then reached out to Jeeps corporate office told them the situation. I was told I can take the vehicle back to ****************** in *************, but I will be responsible for paying for the Diagnostic. The vehicle is now at jeeps Staten Island service ***** This vehicle was sold to me with a preexisting problem. I have 90 days under The *** lemon law. This is a safety issue that needs to resolve I should not have to pay for anything.

Unfortunately ************ never gave us the opportunity to diagnose his vehicle.  He called into our service ***** for an appointment but we were backed up so he would have had to leave the vehicle and at the time we did not have any loaners to give him. As far as ************ having to pay for any repairs, he was offered an extended warranty at the time of purchase but he declined.