Business ProfileforHandy

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On May 18, 2023, San Francisco District Attorney Brooke Jenkins announced that Handy Technologies, Inc., a company that offers in-house services through an app, has agreed to pay $6 million and enter into a permanent injunction to settle a worker protection lawsuit. The San Francisco District Attorney’s Office and Los Angeles District Attorney’s Office alleged that Handy unlawfully misclassified workers as independent contractors rather than employees in violation of California’s employment classification laws, including State Assembly Bill 5 (2019).

Handy refers to the workers who perform the cleaning and handyman services requested by customers as “Pros.” As part of the judgment, which was recently filed in San Francisco Superior Court, Handy must pay $4.8 million in restitution to workers, which will cover over 25,000 California Pros who worked during the period of March 2017 to May 2023. Handy must also pay a civil penalty of $1.2 million for its unlawful practices.

With respect to Handy’s future treatment of Pros, Handy has agreed to a permanent injunction that will safeguard Pros from ongoing misclassification. In resolving this matter, Handy has made substantial changes to its business operations in order to no longer run afoul of California’s classification laws. These changes include that Pros can now set their own hourly pay rates and, after claiming jobs, Pros are now able to immediately contact customers to learn more about the requested service and negotiate its terms (like hours and pay) without being contractually bound to perform the work or penalized by Handy for rejecting the job.

As alleged in the case, for the period of time that Handy illegally misclassified Pros as independent contractors instead of employees, these workers were deprived of workplace benefits to which they were entitled. In the coming months, a claims administrator will ensure that California Pros who are eligible for restitution receive their respective distribution from the restitution funds.