ComplaintsforPaychex Inc

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a Paychex payroll subscriber for 4 years. There are issues with the company the last 12 months. But in December my company requested a payroll to be completed by year end 2021. Paychex confirmed they would make the payroll. They never made the payroll but did remove all the associated Fed and State taxes from my business bank account for the payroll "TWICE". I paid double the tax that was required but still PAYCHEX never made the payroll to my private account for the employee paycheck. I have been trying to get PAYCHEX to fix their error but only get a continue runaround by at least 5 of their employees. No one their is making the necessary changes to effect a payment for the employee pay check. Still no payment, no return of the DOUBLE taxes removed from the business account. Its outrages how incompetent the whole group is. I have emailed and called them over 30 times to get this resolved. All I get is we apologize from them but no action. I have suffered financial losses due to this conduct and fear my forth coming W2 from Paychex will be incorrect as this payroll was to be made part of a defined income tax maintenance. PAYCHEX IS A TERRIBLE company stay away from them.

  

  Business response

  01/21/2022

  To Whom it may Concern:
  
  Thank you for your inquiry regarding **** ******* Inc, client number *********. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.
  
  I am currently in contact with *** ****** as of Thursday, January 20, 2022. We have discussed a plan of action. There are many steps to the plan, I will be communicating with *** as they happen. He has my contact information and we are working on a final resolution. Once everything has been fixed, we will move him to another team for support.
  
  I believe the matter will be resolved to the client's satisfaction. If you have further questions, you can contact me at 602-266-3660.
  
  
  Sincerely,
  
  
  Ellie M****
  Client Service Manager

  Customer response

  01/22/2022

  Better Business Bureau:
  
  The person who has contacted me from Paychex Ellie M****, is working to get the matter rectified.  I am now confident due to the matter being brought to the BBB's attention that the I will finally get this resolved. 
  
  Regards,
  ****** *******
  
  
  
  
  

• Initial Complaint

  01/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was singed up with paychex to provide payroll for my company. In July I suffered major injury and was forced to temporarily close down business operations. I notified paychex. And told them I will no longer need payroll services. They sent me paperwork to fill out. I did that. But to this date they are still trying to collect money from me for after I canclelled payroll. I am still currently out of work. I've contacted multiple people and nothing has been done.

  

  Business response

  01/31/2022

  Dear Mr. ********: Thank you for your inquiry regarding ******** Property Maintenance. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that ******** ******** *********** stated they were forced to close their business in July 2021 and notified Paychex that payroll was no longer needed.   To date, money was still attempting to be collected from the account for ancillary products. As of this date, we have reviewed the concern regarding the additional collection attempts and no further attempts will be made on your account.   In reviewing the last collection, it was based on audit findings of your workers’ compensation policy with *******.   This policy is canceled, and this balance has been returned to *******.      I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ###-###-####.Sincerely,Mary S*****Sr. Manager P&C Operations Manager

  Customer response

  01/31/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have not seen anymore attempts to collect money. Regards, **** ********

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were small business owners who used their service. When we closed the business, they were supposed to file my last quarter taxes, which they charged us for but never did. The customer service is non existent. They will not answer any calls and refuse to assist us in filing the taxes. We are now getting letters from the state saying we are late and will be fined, but still paychex refuses to help. All I want is the taxes filed like they were supposed to do, and my end of year reporting which I asked for.

  

  Business response

  01/10/2022

  Dear *** ****
  Thank you for your inquiry regarding ******* ******** ****. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.
  
  It is my understanding that ***** ************** stated:  We were small business owners who used their service. When we closed the business, they were supposed to file my last quarter taxes, which they charged us for but never did. The customer service is non-existent. They will not answer any calls and refuse to assist us in filing the taxes. We are now getting letters from the state saying we are late and will be fined, but still Paychex refuses to help. All I want is the taxes filed like they were supposed to do, and my end of year reporting which I asked for.
  
  As of this date, Paychex has been in ongoing phone and email interactions to address Mr. **************’s concerns since 12/29/2021. He notified Paychex to close the account on 8/27/2021 and selected that we did not complete the final quarter via the Taxpay service which files the returns and remits the taxes. He was billed for the creation of the returns only and any tax monies not yet remitted were refunded to the business to remit accordingly. This has been reviewed with Mr. **************. He additionally reached out for guidance on needing a pin for his New Jersey filings which Paychex would not have. He was advised to contact his accountant for this information to which he responded his accountant was ill. We have since directed him to contact the agency directly and provided that contact information to him.
  
  I believe the matter to be resolved. If you have further questions, you can contact me at ************ *********
  
  Sincerely,
  
  Jennifer B***
  Client Services Manager

  Customer response

  01/10/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The taxes are still unpaid. I'm begging for help and they refuse to help. I asked them to file for me and then invoice me and they refuse. No explanation. 
  Regards,
  ***** **************
  
  
  
  
  

  

  Business response

  01/31/2022

  Dear *** ****
  Thank you for your inquiry regarding ******* ******** ****. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.
  It is my understanding that ***** ************** provided this additional feedback in response to our original letter:
  The taxes are still unpaid. I'm begging for help and they refuse to help. I asked them to file for me and then invoice me and they refuse. No explanation. 
  Each of Mr. **************’s concerns have been addressed and explained with him via phone conversations as well as emails.
  At the time he closed his account, he selected to not have Taxpay complete Quarter 3.
  File-ready returns were provided as well as all tax monies refunded to his business account for him to remit.
  Per the above, the account is closed and the Taxpay service discontinued; we do not have the ability to complete these on his behalf.
  All information has been provided to assist Mr. ************** in his completion of the filing and remittance of the taxes including the New Jersey contact information for assistance in obtaining a pin to complete for that agency.
  I believe the matter to be resolved at this time although not to the client’s satisfaction. While we do not have the ability to remit the taxes on his behalf, we have done everything possible within our ability to assist and guide him in the completion of this task.
  If you have further questions, you can contact me at ************ ********
  
  Sincerely,
  
  Jennifer B****
  Client Services Manager

• Initial Complaint

  01/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My company has done business with Paychex for the last 2 years approx. Have had many issues over this time period and finally had enough of the processing errors. Informed my 3 contacts that we would be leaving Paychex effective 11/30/2021 and to not process anything further for our company. Sent two emails advising this and no one responded. I continue to get emails from Paychex saying that various forms have been processed. I need this to stop. If there is something else I need to do to severe the relationship please let me know because my 3 contacts do not respond to me. Also, the last straw for us was a pretty big error that impacted an employees w2 for 2020. I notified them of this error in early Aug 2021 and also notified them that this employees extension was through 10/15/21 and needed this to be corrected by then. initially they tried to tell me it was correct so I had to send documentation from other payroll providers website's showing information on why it was incorrect. Finally they agreed and said they would correct and put a rush on it to meet the 10/15 deadline. That did not happen and the employee has received a penalty and interest fee of over $300 from the state so far. They agreed to pay for this but only by crediting our future payroll fees. Since we are no longer doing business with Paychex this cant happen. Paychex wont speak to this employee directly but since he filed his own BBB Complaint he has had someone reach out to him to tell him this is the process. I need Paychex to refund our company this fee so that we can turn around and pay this employee for his fee from the state.

  

  Business response

  01/18/2022

  Thank you for your inquiry regarding ******* *** **** ******** ** *** ****** ** *** ********. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that ******* *** **** ******** ** *** ****** ** *** ********stated they communicated to Paychex to close their account effective 11/30/2021. It was also communicated that there was an error made to an employees payroll which resulted in an incorrect 2020 W2. The error was communicated to the Payroll Specialist clearly and was followed up on by the client. The error, however, was not corrected by Paychex which resulted in the penalty & interest assessed to the employee of $300. As of this date, the account has been submitted for closure. A refund to the client of $300 has been submitted and will be sent to the client via check. I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ###-###-####, *****************.Sincerely,Michelle T***Client Service Manager

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 401k has been affected with no valid reason or explanation. A deduction of over $7000 has been taken out of my plan. I believe this to be an error and want it adjusted as soon as possible.

  Customer response

  01/03/2022

  The money that is on my account has now been restored however they never provide an explanation as to why. Over 7000 dollars missing one day and now it’s all back. This is the second time they do this and I need a written explanation as to why.

  

  Business response

  01/17/2022

  Dear Sir or Madam:
  Thank you for your inquiry regarding ************ ***. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.
  It is my understanding that participant ***** ***** stated there was a $7,000 deduction taken out of his account and needs it to be adjusted. He spoke with a 401(k) service representative on December 30, 2021 and was directed to his Financial Advisor to research investments.
  As of this date, this does not seem to be a Paychex error but the result of market fluctuation. I am following up with the client’s dedicated 401(k) Account Manager, to ensure she is aware of the participants concerns and can follow up to ensure these concerns have been resolved. 
  I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me via phone or email at the information provided below.
  Sincerely,
  Angela M******
  401(k)/S125 Client Relations Representative
  Office: ************ ********
  www.paychex.com

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: 12/21/2021 Amount of unauthorized charge: $247.97 Paychex provides me payroll services PayChex pushed a charge through my account, with my payroll run, for a workers comp policy that I don’t have (an unauthorized charge) and now they’re telling me that I have to contact their Worker’s Comp company (about a policy/account I don’t have). The Worker’s Comp department is out all of this week. The agent who processed the unauthorized charge should fix the issue; they have not been helpful/responsive. I just went through this issue with another matter and the company I was referred to had no idea how to help me because I didn’t have an account- and it took me hours to resolve.  Christina R. W***** Client Services Supervisor Office: ###-###-#### paychex.com Manager: Debi W*** | ###-###-#### | *****************

  

  Business response

  12/30/2021

  Dear Ms. ******* ******* Thank you for your inquiry regarding ***** ******* ********* Inc. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that ***** ******* ********* ***. stated there was an unauthorized collection of 247.97 made from the business bank account for a worker’s compensation policy. As of this date, we have found that this balance is due on the account based on the carrier audit.   The policy was canceled effective 02/18/2021.  The carrier then completed and audit on the account and submitted the findings to Paychex Insurance Agency Inc. to secure collection of due premium.   As noted in section 15 of the Workers’ Compensation Payment Service Agreement, “Client’s policy will be subject to audit provisions specified by Client’s Carrier…” I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ********************Sincerely,Mary P S*****Sr. Manager P&C Operations

  Customer response

  01/18/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The audit, only recently provided to me, incorrectly included my hours, even though the policy clearly excluded me as an owner. A corrected audit has not been provided to me. On January 7, 2022, I was advised by Christine A. F**************** that what I was billed, was still over what was due. I've spent hours reviewing and addressing mistakes and bad business practices by Paychex. My account should be credited for the time addressing Paychex's error and refusal to fix it.   Regards, ******* *******

  

  Business response

  02/10/2022

  Thank you for your inquiry regarding ***** ******* ********* ***. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that ***** ******* ********* *** stated an unauthorized deduction of $247.97 was made from their bank account.  The deduction was a premium due based on the carrier audit of the workers’ compensation policy.   It was determined that the carrier used wages belonging to Ms. ******* and being that she was excluded from the policy, this was inaccurate.   The carrier, ******* has completed a revision of the audit resulting in a credit to the client of $25.00.As of this date, we have informed the client of this resolution, the credit of $25.00 has been issued back to the client’s bank account, and the carrier has closed the audit on the client’s policy.  I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ###-###-####Sincerely,Mary S*****Sr. Manager P&C Operations

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started payroll with Paychex along with workers comp I was provided a workers comp number and deductions started along with payroll and tax every 2 weeks.suddenly Paychex stole over $8,000.00 along with payroll and several other deductions without explanation which overdrew my business checking account.I asked an employee Anna fox to stop this deduction because I didn’t authorize it she called back and said only payroll would be deducted until they have an explanation for the $8.000.00 but they kept it anyway without explanation.I’ve been trying for over 30 days to get a explanation and copies of all payments taken from my account but paycheck refuse to give me access to my account with them to see where my money went but weekly they are trying to steal more money from my account without my approval which caused me to close my business account.paycheck steals from small black business knowing we can’t fight back but this time will be different

  

  Business response

  01/12/2022

  Thank you for your inquiry regarding **** *** ******* ************ INC. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.
  It is my understanding that ****** ******* stated that The Paychex Insurance Agency, Inc, debited over $8,000.00 in workers comp insurance premium without explanation or authorization on 11/12/2021 which overdrew his business checking account.  He further stated that he’s been trying for over 30 days to get an explanation and copies of all payments taken from his bank account, but we refuse to give him access to his account to see where his money went.
  I’ve spoken directly with the client and reviewed in detail all of the premium transactions and premium credit.  I exported the data and emailed him a detailed Excel Spreadsheet showing the payroll check dates, premium amounts and transaction dates for his review and record keeping.  I reviewed the root cause of the problem which was related to a system issue where the new policy didn’t get loaded properly into our system at the time of issuance.  When we discovered the issue, the policy was validated to a load successful status on 11/4/2021 and the link to payroll was created so premium collections could begin with each check date as it should have from the start.  The system pulled in all the prior payroll ran since the effective date of coverage which was, 5/4/2021, and auto calculated the back premium for a total premium amount due of $8,681.92.  
  We emailed the client on 11/9/2021 to advise of the back premium due for specific check dates listed on the email and offered to set-up a payment plan of his choosing.  The client provided me further clarity on his multiple efforts to contact our office to request we place a hold on the premium deduction.  Unfortunately, those requests did not make it to our Service Department in time to stop the deduction and as a result the full back premium amount of $8,681.92 was debited from the insureds bank account.
  Through additional conversations the client had with our Customer Service Department, we submitted an endorsement request to the Insurance carrier to update the estimated annual wages and add an additional class code to the insurance policy. Once the carrier completed the endorsement and sent us the update, our Operations Team reclassified the impacted employee and moved their wages out of a higher rated Class Code to a lower rated Class Code retro-effective 5/23/2021.  This auto-generated a premium credit in the amount of ($3,204.73) which posted to the client’s bank account on 1/5/2022.  This brings the total premium collected to date at $5,507.19.  We have remitted all collected premium to the insurance carrier on the client’s behalf to pay for coverage from the effective date of the policy, 5/4/2021, to the policy cancellation date of 12/30/2021. 
  As of this date, we are actively working with the client to secure other coverage as the previous carrier cancelled the policy for non-payment of premium prior to our premium remittance was sent and declined to reinstate the policy.  We have sent the client an approved quote proposal for a Direct Bill payment method policy as the client has switched payroll providers and would like The Paychex Insurance, Inc. continue to be his insurance agent for the workers comp statutory insurance.  I have offered to be a direct resource to the client for all Property and Casualty Insurance product related questions and concern and have committed to continue to work with him until his new insurance coverage is bound. I have also provided the client with my direct contact information.
  I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ********************* or my direct phone number a* ************ **** ********  My normal office hours are Monday through Friday, 8:30 am to 5:00 pm EST.
  Sincerely,
  Christine A. F****************
  Sr. Property and Casualty Insurance Underwriter
  Paychex Insurance Agency, Inc.
  New York State Property & Casualty Insurance License ***********

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been trying to move our retirement account from Paychex to a different third party provider and Paychex continues to not support us in making the move. We have followed every step required, each time being told it is the last step required in the process. The most recent step was emailed to us on 12/23/21 with clear direction to log into our account, follow the directions to accept the amendment to our plan, sign the amendment and then distribute documents to the participants. The amendment is not in the portal as clearly stated in the NOREPLY email. We called Paychex and they hung up on us. We called back and now they are closed. We have been calling and emailing Paychex since October to complete the transfer process. We have a year end deadline to complete the move and Paychex is dragging their feet. We need resolution immediately.

  

  Business response

  01/10/2022

  Dear Sir or Madam, Thank you for your inquiry regarding ****** ******* ********* ****** Inc. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that ****** ******* ********* ****** Inc stated they have been trying to transfer the 401(k) plan service to another provider. There have been several paperwork discrepancies since this process began, with the most recent being 1/6/2022. As of this date, we have contacted the client to advise what needs to be done to resolve the paperwork discrepancy with Paychex. At this time we are still proactively contacting the client to resolve this. This is currently still an open issue and we are in the process of reaching resolution with the client. If you have further questions, you can contact me via phone or email at the information provided below. Sincerely, Angela M****** 401(k)/S125 Client Relations Representative

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paychex has been charging my bank account thousands of dollars every month causing me to incur over $500 in overdraft fees and have not been able to provide me any answers to why they are trying to bill me. My business closed due to the pandemic and I ended our business dealings in July but nevertheless they've continued charging me what they initially said was coming from my insurance company (******** but ******* has no outstanding balance for my company. I have asked them to discontinue these charges, have revoked their permission to draw directly from my account but this has not stopped the actions. In addition I've asked for a refund of all overdraft fees these unsubstantiated charges have incurred.

  

  Business response

  01/11/2022

  Dear ******:
  
  Thank you for your inquiry regarding **** *** ******* **. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.
  
  It is my understanding that **** *** ******* ** stated Paychex, Inc has been charging your bank account every month causing you to incur over $500 in overdraft fees.  I also understand that your business closed due to the pandemic and your workers comp insurance policy went through a FINAL PREMIUM AUDIT with ******* Insurance Co and the Paychex Insurance Agency, Inc billed you for additional premium.  In addition, you’ve asked for a refund of all overdraft fees for the charges you have incurred.  As of this date, the workers comp ******* Insurance policy period of 5/1/2021 to 5/1/2022 was cancelled effective 8/31/2021.  There is still an open audit for this policy period and we have not billed for any audit amount, nor will we due to the EFT REVOKE form on file.  Because the client has REVOKED the EFT agreement for the workers comp insurance, the client will need to work directly with ******* Insurance to comply with this audit period. 
  
  The previous policy period is where the concern lies. The policy period, 5/1/2020 to 5/1/2021 went through a FINAL PREMIUM AUDIT with ******* Insurance and marked Non-cooperative so they estimated the wages and they estimated the additional premium due.  If policy holders do not comply with Insurance carrier’s workers’ comp premium audits, they will close and estimate the wages and bill accordingly as a means to encourage compliance with the required audit. This is done by every insurance carrier that writes workers comp insurance in all States where the insurance is Statutory.  When we originally wrote your insurance, you had signed up to be on our insurance premium billing platform (WORKERS COMP PAYMENT SERVICE) that creates a link with Paychex, Inc payroll so the premium gets calculated with each payroll and is debited at the same time.  The Paychex Insurance Agency, Inc remitted your premium payments directly to ******* Insurance on your behalf and per the signed WORKERS COMP SERVICE AGREEMENT also billed for the FINAL PREMIUM AUDIT, as indicated by the insurance carrier audit results provided to us at that time.
  
  We understand that you complied with the audit on August 23rd and the estimated audit was revised by *******.  Once we received the revised audit results back from your insurance carrier, our internal Audit Team carefully reviewed the revision results and saw a large wage variance on the audit.  It appeared that the tips and overtime were not properly deducted.  Our Audit Team contacted ******* Audit Department and requested another revision.  We provided ******* with an Employee Earnings Record report for the audit period of 5/1/2020 to 5/1/2021 with the request to deduct 1/3rd of the OVERTIME wages and deduct all of the TIPS. We received confirmation from ******* Insurance on 11/1/2021 the audit was revised to correct the audit payroll to exclude the tips as well as one third of the overtime.  We received the actual audit revision results on 11/4/2021 and our internal Audit Team processed the results.  ******* Insurance determined to total cost of the policy for the 5/1/2020 to 5/1/2021 policy period was: $3,345.00.  The Paychex Insurance Agency, Inc collected a total of $3,414.49 in premium and remitted to ******* Insurance during the course of the policy period.  After the revision was processed, it was determined that you were owed a refund in the amount of ($69.49 for the 5/1/2020 to 5/1/2021 policy period.  Because you had signed the EFT revoke request form and returned to us on 10/29/2021, we had our Accounts Payable Department mail you a refund check to the address we have on file, ** ****** ** *********** *** *****.  Finally, on 12/14/2021, we credited you for $70.00 in for overdraft of November NSF fee’s after EFT Revoke was sent.   Again, a check was mailed for the overdraft fee’s.There are no other financial transactions on the account related specifically to the workers comp insurance.  If you are seeing other Paychex, Inc financial transactions on your bank account, you will need to reach out directly to the payroll branch that you processed your payroll out of.  If you need assistance in contacting your previous payroll specialist, please let us know and we are happy to assist.
  
  We believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ********************* or through my direct phone number, *************** *******.  My normal office hours are Monday through Friday, 8:30 am to 5:00 pm EST.
  
  Sincerely,
  
  Christine A. F****************
  Sr. Property and Casualty Insurance Underwriter
  Paychex Insurance Agency, Inc.
  New York State Property & Casualty Insurance License ***********

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paychex and screwed up yet again! I honestly don’t even know what to say anymore. It’s just one massive error after the next. Now our vision plan that took 9 months to set up is not set up. This is literally the most unorganized business I have ever worked with. Now I’m left with a bunch of angry employees whose contracts are not being met. Paychex has cost me thousands of dollars in errors and breach of my employee contract. No one ever gets back to you at paychex. I’ve emailed, called, copied supervisors who are no longer w the company, I would give this company a -500 stars if I could.

  

  Business response

  01/10/2022

  Thank you for your inquiry regarding ****** ********** ******** LLC. Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that ****** ********** ******** LLC stated their vision policy was not set up and two employees were not enrolled in health and dental coverage. As of this date, the group vision insurance policy is in place. The two employees were set up on individual health plans in place of the group plan. Continued research is taking place to address the employees not being enrolled on the group policy and communicating updates to ****** ********** ******** LLC is taking place. I believe the matter to be resolved to the client's satisfaction. If you have further questions, you can contact me at ###-###-#### or ********@*******.com. Sincerely, Mandy G****** Manager, PIA Operations

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩