ComplaintsforOxygen XL

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Initial Complaint
07/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I attempted to use the companys dispute process, but was unsuccessful multiple times due to issues with their website. Therefore, I am filing the complaint here. This dispute is in reference to a collection notice that I received from Oxygen XL in the amount of $90. I received two tickets for expired tags in my apartment buildings garage, which is managed by ******************************* (PPM). I informed both my leasing office and PPM that my new tags were in the mail, and that I was awaiting receipt when they gave me the two tickets. As a result, I was told that both tickets would be voided. Also, I have no contract with PPM, so the tickets and any resulting debt collection activities are not valid.
Business response
07/08/2024
Thank you for bringing this to our attention.
Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.
The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).
Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).
With respect to the Complaint itself, we have entered the dispute and will be closing the account in our office.
Should you have any additional comments or concerns, you are welcome to contact us again.
Initial Complaint
07/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've been receiving letters from this company regarding a parking violation in a lot owned by professional parking management 1 year ago. I received a parking charge with a picture of my car and the license plate. I have never parked in a lot owned by professional parking management. I received my first phone call today from Oxygen XL. I visited the indicated address, and there is no signage for payment or lot ownership, which falsely indicates it is a public lot. There are several complaints and reports of deceptive practice by both Professional parking Management and oxygen XL. I will take legal action and appeal with the attorney general if this collection is not closed.
Business response
07/03/2024
We appreciate your bringing this to our attention.

Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).
Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

With respect to the Complaint itself, we have entered the dispute and closed the account in our office due to the risk involved.

Should you have any additional comments or concerns, you are welcome to contact us again.
Sincerely,

Customer response
07/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
07/01/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
OxygenXL is a debt collector and the reference number is ********* They claim that I have a parking charge from ************************************ with the number ******** of 85$.Please share the contract I have with ******************************* regarding this debt. I need to see my signature when I accepted such a contract.This is an incorrect charge, i have no contract with PMP, nor did I receive any service from them. I don't owe this incorrect charge. I would like them to stop mailing me documents about this.
Business response
07/01/2024
We appreciate your bringing this to our attention.
Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).

Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).

With respect to the Complaint itself, we have entered the dispute and noted the debtors request to cease in the collection efforts.

Should you have any additional comments or concerns, you are welcome to contact us again.

Customer response
07/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I would like the company to confirm affirmatively that I wont be receiving any more mails from OxygenLM
You must provide my contract with my signature to continue any debt collection efforts.
I argue that no binding contract exists because the signage was not clear, conspicuous, or placed in a location where a reasonable person would notice it, thus failing to provide sufficient notice of the terms. The terms were vague and ambiguous, making them difficult to understand. There was no mutual assent or acceptance, as I did not see, read, or comprehend the signage. Additionally, the terms were excessively unfair and oppressive, rendering the contract unconscionable.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
07/02/2024
Thank you for contacting us regarding the above-referenced account. As requested, we have reviewed and investigated your account. Based on the information provided, your account has been closed.
********* ******************************* **** **** ************ ******* ****** ****** ******* ****** ****** ******* ******** ****** ** ******* ******* *********
Please see attached closure letter for your records.

Customer response
07/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently, submitted a claim on 3.14.2024 against the ****************************** which you researched for me. The Claim id is ********. Now the 90$ has gone to a collection agency, oxygen xl, p.o box *****, *************************. This is not fair. I paid for parking at the date and time. I have evidence of paying 15$ to the city of *************** for parking in this lot. Then the parking management charges me 90$ for parking? stating I didn't pay for parking. I sent the parking management company a copy of the stub showing that I paid. They ignored my request and sent paperwork to a collection agency now. This is ridiculous and harassing. Please help.
Business response
06/26/2024
We appreciate your bringing this to our attention.
Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.
Once we (Oxygen XL) initiate contact, all Consumers are provided with the steps to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).
With respect to the complaint itself, we are unable to locate the account with the information provided. Please provide us with the debtors Oxygen XL account number or ******************************* notice number as provided in the letter sent in order for us to respond to the complaint.
Initial Complaint
06/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sold my pharmacy 4/7/22. This is a charge from ************ for credit card processing dated 11/23.When I was in business their fees were pulled from my account every month on a regular basis. There was money in the account for a long time after the sale. I did not even know about this until I got a notice my credit rating dropped on Experian to 697.. Equifax is still 833 and Transunion is 826 and I would like it corrected. Synergy sent the debt to a collector called Oxygen which when I look up on line has a very poor reputation. Your help in this matter is appreciated. Also the the debt is in my corporate name IGM and it is affecting my personal credit report. They are saying I owe this money to them.
Business response
06/13/2024
We appreciate your bringing this to our attention. Oxygen XL is not the company assisting with payment processing services. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.
With respect to the claim itself, we have investigated and reviewed with our client ************* The account was sent in error and has been removed from collections. The debt has also been removed from all credit reporting lines.
Initial Complaint
04/09/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not Liable for this debt with PRIORITY PAYMENT SYSTEMS LLC, I dont have a contract with OXYGEN XL. They didnt provide me with the original contract as I requested.
Business response
04/16/2024
This account was placed with us (Oxygen XL) on 03/22/2021. The account is in the name of a business with the Consumer (Complainant) provided as the personal guarantor for the account.

The account was not furnished to the individual Consumer credit report until 07/02/2021.

The Consumer has disputed this credit report item on 4 occasions, 04/11/2024, 04/09/2024, 10/04/2021, 09/24/2021. All disputes were responded to with verification, accordingly.

Investigation, upon receipt, has confirmed that the Consumer provided a contracted obligation to our client as a Personal Guarantor.

This information is being provided directly to the Consumer, with documentation, in conjunction with our response to this complaint.
Initial Complaint
03/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a scam. Oxygen XL has been calling me for at least 2 years now. They are owned by *******************************, which is the same company they represent. When I answer the phone there is nobody on the other end of the call. Everyday I answer their calls to silence. When I call them it is someone in ***** who keeps asking personal questions. This is harassment and extremely unprofessional. I do not owe any debts and as far as I can tell, Oxygen XL is just fishing for personal data. Their phone number is labeled potential spam.
Business response
03/18/2024
We appreciate your bringing this to our attention.
Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.
The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).
Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).
With respect to the Complaint itself, we have entered the dispute and will be responding to the consumer directly as required by applicable law. This is not a scam, as claimed.
Should you have any additional comments or concerns, you are welcome to contact us again.
Initial Complaint
03/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted today about a parking ticket from over a year ago, and was told that it was my fault that they didnt have my new address (Im military) and was deployed at the time of the supposed violation. I was then told that I needed to pay now to avoid my credit being hurt. It was beyond suspect that she didnt tell me where, when, or how long, then best of all it was exactly double the initial ticket!!! I see scam all over this!!!!
Business response
03/18/2024
We appreciate your bringing this to our attention.
Oxygen XL is not the professional company managing the parking facility referenced. Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.
The parking facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).
Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the Better Business Bureau (BBB).
With respect to the Complaint itself, we have entered the dispute and will be responding to the consumer directly as required by applicable law. As far as credit reporting is concerned, we do not report these accounts to the credit bureaus, nor do we communicate such threats. This is not a scam, as claimed.
Should you have any additional comments or concerns, you are welcome to contact us again.
Initial Complaint
02/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This agency has no right to send my father any letters. They are owned by the same company they claim to represent, *******************************. They have no legal authority to do anything as they are not a governmental institution. Stop the letters.
Business response
02/07/2024
Oxygen XL is not the professional company managing the parking facility referenced.
Oxygen XL is the business office managing the subsequent resolution. Nevertheless, we do apologize for the less than satisfactory experience.

The parking facility operators (our client), comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign details the obligations for this private parking facility (even if not observed by each who enters).

Once we (at Oxygen XL) initiate contact, all Consumers are provided with how to contact us directly to address any questions or concerns. This written communication includes multiple convenient methods to submit a Dispute. Nevertheless, this Consumer elected to contact the BBB.
We have closed the accounts in our offices.

Customer response
02/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
10/13/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I got charged by ******************************* for an overstay charge in a parking lot and for not paying at all in the same parking lot in my town on the dates of 07/08/2022 and 09/22/2022. I didn't pay these tickets because there is conflicting signage at this lot. There is still currently a sign that says free validated parking for people utilizing specific businesses listed on the sign. When I went to these businesses and tried to validate my parking, one employee told me they had never heard of it, and another employee at another business told me it wasn't true and I was able to park there. Oxygen XL reached out to me on behalf of PPM for parking notice numbers ********* and *********. I disputed these claims via email sending them a picture of the signage and a picture of my bank statement where I attended these businesses. Still, they called and mailed me insisting I still owe parking fees. I had a fair reason to have done what I did and they are completely avoiding the fact there is conflicting signage in the area.
Business response
10/17/2023
We appreciate your bringing this experience to our attention.
Oxygen XL is not the professional company managing the parking facility referenced. We are the business office that made subsequent contact. We do apologize for the less than satisfactory initial experience.
The facility operators comply with all local and State guidelines. In doing so, the signage installed at the location is per contract specifications. Accordingly, the entrance sign outlining the obligations for this private parking facility are posted (even if not observed by each who enters).
All Consumers receive information regarding how to contact us directly with any questions or concerns. Nevertheless, this Consumer elected to contact your office. With respect to the Complaint itself, we have responded directly, and in writing, as required by applicable law.
Should you have any additional comments or concerns, you are welcome to contact us again

Customer response
10/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did respond, but Oxygen XL keeps ignoring the fact that there is a sign (in the attached photo) outlining the few businesses that provide free parking and those are the businesses I entered (see attached bank statement). I did not violate any parking rules based on the attached sign.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
10/18/2023
Oxygen has closed the consumer's account
Customer response
10/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************

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