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          Find a Location

          Metropolitan Veterinary Medical Group, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMetropolitan Veterinary Medical Group, Inc.

            Veterinarian
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1053 S.Cleveland-Massillon Road

            Akron, OH 44321-1689

            Get Directions
            Visit Website
            Email this Business
            (330) 666-2976

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This veterinary practice is also a central veterinary hospital and 24-hour emergency facility with specialty referrals.

            Business Details

            This is a multi-location business.

            Find a Location

            Metropolitan Veterinary Medical Group, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1053 S.Cleveland-Massillon Road, Akron, OH 44321-1689
              Email this Business
              BBB File Opened:
              9/27/2004
              Years in Business:
              56
              Business Started:
              1/1/1968
              Business Started Locally:
              1/1/1968
              Business Incorporated:
              8/25/1966
              Type of Entity:
              Corporation
              Alternate Business Name
              • Metropolitan Veterinary Hospital
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Mr. James Sumner, Hospital Administrator
              • Ms. Jessica Cleckner, Operations Manager
              • Dr. Matthew Ehresman, Medical Director
              Contact Information

              Principal

              • Mr. James Sumner, Hospital Administrator

              Customer Contact

              • Ms. Jessica Cleckner, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (330) 666-0519
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Choosing a veterinarian for your pet

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My cat had cancer, but when I took it to three oncologists, they said it would survive a surgery and live a few months longer. I took it March 27 for surgery. The phone calls said she was doing fine. The call after surgery said that she was cold and had low blood pressure but reviving. The next call I got said that she had to be euthanized. They did not call early enough that I could go and see her. They initially said the bill would be 4000. My mom picked up the dead cat and they gave her a $1000 credit to my account. The next day there was an additional 3900 charge on my credit card. Then the hospital blocked all our calls to try to resolve this problem. Very unethical and unprofessional. Note from the hospital: "Please note: Your phone number was blocked in our phone system. Calling repeatedly and tying up the line for critical emergencies, as well as calling all departments in the hospital will not be tolerated. Our reception staff, nor other departments in our hospital will be able to discuss your account with you."
              Read More
              Read 9 More Complaints

              Customer Reviews

              8 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              David R

              10/26/2023

              I took my bulldog in at 530 am was told I had to wait till shift change at 7 she was under duress they saw her at 8 treated for diarrhea but breathing was labored brought out to me breathing labored told them something was wrong released her anyway..left went straight to med vet 5 minutes away.they took her straight in.ended up in oxygen chamber for 24 hours.poor care at Metro by all involved.never returning.

              Metropolitan Veterinary Medical Group, Inc. Response

              10/30/2023

              Good morning,

              After speaking with this client and after careful review of the medical record, we found the standard of care was met for this patient while in the care of Metropolitan.  We wish them well in the future.

              Read 7 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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