Business ProfileforAltafiber

I have been a customer of Cincinnati Bell since 1971. I am still to this day now with Alta fiber and this company has been charging me for something I don't have. When they switched over to Alta fiber and I got the optics. The guy came to do the install and instead of using your router, (which they refer to as the gateway) I told him I would buy my own. He put yours back on the truck and put it in the notes that I was buying my own router and yet for one year now which I just found out I’ve been paying an extra fee every month for your something that I don’t have. I started with Fiberoptics in January 2023. Paying 5.00 a month for the router then in June of 2024 there was a price hike to 11.99 what a jump. Now the funny thing is I’m paying for something I don’t have so if I do the math right you owe me a refund of 144.95. I spoke with a very rude customer service person today. Who explained all of this to me how I have been paying for the gateway all this time and naturally being just a phone room rep and not a very good one at that there was nothing she do about it but remove the charge from here on out also I they tried to charge me for the router over 200 dollars when I called about it they explained to me someone forgot to do their job WOW someone forgot to do their job so I was almost charged an extra 200+ dollars I am writing for the refund! I tried to handle this my self writing a letter to the president who just blew me off.