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            Business ProfileTeamTime, LLC

            Athletic Apparel

            Contact Information

            100 E Broad St

            Columbus, OH 43215-3607

            Visit Website
            Email this Business
            (614) 379-2570

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

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            Overview

            TeamTime offers custom athletic apparel, uniforms, & spirit wear.

            Business Details

            Location of This Business
            100 E Broad St, Columbus, OH 43215-3607
            Email this Business
            BBB File Opened:
            3/6/2023
            Years in Business:
            4
            Business Started:
            4/14/2020
            Business Management
            • Mr. Tyler McCourt, Owner
            Contact Information

            Principal

            • Mr. Tyler McCourt, Owner

            Customer Contact

            • Mr. Tyler McCourt, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/24/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I paid 114.98 for product I still have not received but have paid for. From Team Time LLC CEO ***** *******. It’s been 7 weeks when I received an email stating it was going to be shipped in 3 to 4 weeks that was December 2, 2023. On January 4,2024 ***** said in an email “I believe it should be shipped tomorrow or monday.” Now it’s been two weeks since ***** personally told me in an email my package was going to be sent. This week he will not return any calls emails or texts.
            Read More
            Read 3 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Damon P

            11/09/2024

            I ordered 6 large male shirt's from TeamTime back in October and was sent the wrong sizes. I received 3 female XL and 2 XXXL shirts. I immediately emailed the CEO, ***** ******* to get the order rectified and he refused to exchange the order out for the correct sizes. He explanation was that I ordered those sizes which is flat out untrue. He offered me 10% discount to order more shirts. I have read others complaining of receiving the wrong items here but he stated all orders come in through a ******* checkout system: there is no way for it to change. So computer system are perfect. Bottom line is, I know what I orders and it wasnt female shirts. This guy gets a lot of military business and in my opinion doesnt care of doing right by customers. I have shirts here that I paid my hard earned money for that I cannot use due to his ******* system or his employees messing my order up. I will make sure I let others know about how I was treated on several other social media sites. Its all about collecting money and not about customer satisfaction.

            TeamTime, LLC Response

            11/11/2024

            Hi *****,

             

            Happy to help here. We use ******* to process all of our orders. I would attach a screenshot here if I could and I did send a copy of your order to your email. You ordered 4 women's XL 2 men's 3XL which is exactly what we made. All of the items are fully custom and hand sewn from scratch so we do not have inventory sitting around! 

             

            We understand that clients can make mistakes which is why we offered a size exchange discount for you. This way, you can get replacements for the incorrect size selection that you made and give the shirts to someone else in the unit who can use them. 

            Again, I can send you the picture of your order. ******* does not change the sizes on the back end. It uses the sizes that you select which is also included on all of the order confirmation emails that we sent you. I can send you a copy of the order confirmation that you received as well. 

            We have receieved many other orders from your unit and many reorders with extremely happy clients. Hopefully we can get you a new size with the discount that we provided and other people will want the sizes that you ordered. 

            Thank you and hope that we can get this sorted out for you.

            Read 4 More Customer Reviews

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            BBB of Central Ohio

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