ComplaintsforColumbus Radiology Corp.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First time receiving a preventative service at Columbus Radiology and never again.

  I had a, routine mammogram done on 12/7/2023, at which time I supplied my insurance card. I received my 1st bill and contacted the billing **** on 1/3/24. I was told they needed an address of where to send the bill to my insurance comp. Also to f/u in ***** days. 3/25/24, I contacted the billing **** again, still showing a balance of $225. I was told claim was denied because it was not covered by payor. I was advised to contact my ins company , which I did, the same day.

  My ins comp advised that they do not even have a claim on file and that it was not being denied by them. My ins company advised me to call Columbus radiology back and inform them that the bill is being denied by THEIR (Columbus Radiology) clearing house. Also advising me that it is the responsibility of Columbus Radiology to follow upsince they have all my insurance information. 3/25/24, contacted billing **** again. Explained everything, yet again, and was told they need to know where to send the bill. They will submit it for review and for me to f/u in ***** days again and that matter is being sent to a leadto handle it.

  5/13/24, I follow up, again, with billing ****. They advise me that the bill was reissued to my ins comp with no response from them. Also, again asked me for my ins info. How could bill have been resubmitted if they claim they still dont know where to send it to? They cannot make outgoing calls, so I need to follow up with my insurance. Did that again, no claim on file from Columbus Radiology.

  Followed up again 7/10/24. Exact same thing, they cant make outgoing calls to my ins comp, they will forward issue to a lead, they dont know where to send the bill, etc.

  There is, not one representative, at the Columbus Radiology billing ****, that is making any effort, to resolve this matter. The service is covered in full, but they keep sending me the bill.Thank you

  Business response

  07/22/2024

  The account was sent to be escalated for review.

  The claim was denied by the insurance as non-covered initially.

  Thank you.

   

  Customer response

  07/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21968585
  
  I am rejecting this response because: 
  I have called several times and have been told the exact same thing.  The account is being escalated for review with zero progress.  Also, several times, I have been told, the bill was rejected by the insurance carrier.  This has been going on for eight months and my insurance company does not even have a claim on file.  Columbus Radiology has the information from my insurance card and claim they dont know where to send the bill.  I have spent endless hours and have made numerous calls to Columbus Radiology and nothing has been resolved.  It is ridiculous as to what I have been dealing with from the office staff at Columbus Radiology.  You would think, a professional business, would credit the account and send a zero balance statement, just to satisfy the amount of aggravation I have dealt with.  It was a preventative service, covered in full!!!
  Regards,
  
  *********************************

  Business response

  07/22/2024

  I will provide an update once I receive the results to the audit.

  Thank you.

  Business response

  07/25/2024

  The claim was recently rebilled. Please allow time for the insurance to process.

  Thank you.

  Customer response

  07/29/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21968585
  
  I am rejecting this response because I have been told, numerous times now, that the bill has been resubmitted to my insurance company and for me to follow up in 30 days.  Every single time I follow up with Columbus Radiology, I am told the exact same thing.  Insurance has rejected claim, but that an address is still needed as to where to send the bill to.  My insurance company does not have a claim on file regarding this matter because they never receive a bill.  Therefore, it is not being rejected by my insurance company.  Apparently, the bill has been sent to an incorrect address each time.  I am not willing to wait, yet another 30 days to follow up because the exact same outcome continues to happen.  I have also been told, by Columbus Radiology, that no additional bills will be sent to me, until this issue is resolved.  I still continue to  receive a monthly bill, stating my account is being passed over to collections.  This was a preventative service, which my insurance company covers 100%.  Again, the problem for 8 months now, is that my insurance company still has yet to see a bill/claim from Columbus Radiology.  There must be a dispute department, in your company that handles where to send the bills.  I, guarantee, I am not the only one with this insurance company.  Therefore, it should be an easy resolution and not continue to drag out for another month. 
  
  Regards,
  
  *********************************

  Business response

  07/31/2024

  The policy number was verified with the payer and the claim was rebilled.

  Thank you.

  Customer response

  08/02/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21968585
  
  I am rejecting this response because I have verified the policy number, numerous times now, and continuously have been told, the claim has been rebilled.  WHERE is the claim being rebilled to, because the problem is, my insurance company does not receive a bill.  Columbus Radiology keeps telling me the claim has been rebilled, but I also keep being told the claim has been rebilled..rebilled to Where?  Please, finally, resolve this manner.  

  Regards,
  
  *********************************

  Business response

  08/02/2024

  The claim was billed to Anthem OH Medicaid.

  Thank you.

  Customer response

  08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21968585
  
  I am rejecting this response because over and over, I have been told the claim has been reissued to my insurance company, but there is not an address to send the claim to.  The exact same thing keeps happening, still without resolution.  The claim gets submitted to my insurance company, but the P/O box is not where the claim should be submitted to.  Columbus Radiology contacts me, yet again, and states my insurance company rejected the bill, but they dont ever receive a claim in the first place.  Please, have someone do a little research and find out exactly where the claim should be sent to and follow up that it was received by my insurance company.  I have contacted my insurance company, several times, regarding this, and I am told it is the responsibility of Columbus Radiology to follow up with them because the service was preventative, which is fully covered, but a claim has still yet to be received. 

  Regards,
  
  *********************************

  Business response

  08/09/2024

  The claim was just processed by your insurance for date of service 12/7/2023. The *** is in review to be posted.

  Thank you.

  Customer response

  08/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21968585
  
  I am rejecting this response because I still need documentation that the claim is actually being processed by MY insurance company.  I have already been told, several times, claim is being processed by my insurance company, but they dont receive the claim.  Please forward documentation as to exactly where the claim was sent to.  That way, I can follow up with my insurance company, yet again.  Not until I have a bill from Columbus Radiology, showing a zero balance, this issue will not be completely resolved. 
  
  Regards,
  
  *********************************

  Business response

  08/14/2024

  The claim was just processed by your insurance on 8/1/2024. A statement and EOB from your payer should be sent soon.

  Thank you.

  Customer response

  08/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21968585
  
  I am rejecting this response because I still do not have a statement showing there is a zero balance on my account.  IF the claim was actually processed on 8/1/24, by my insurance company, as I have been told, there needs to be some sort of documentation showing this.  
  
  Regards,
  
  *********************************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 4/09/24, at 12:41 pm I missed a call from this company. At 12:55pm, I called the number and was told by there representative that they are trying to collect $220.00 for x-rays of my hip that were performed by **** ********* ******** on 11/30/2023. First and foremost I do not live in Ohio, I have never visited Ohio and I certainly have not seen a medical professional in Ohio and I never had x-rays taken or done in Ohio. I feel that this facility is trying to perpetrate some sort of scam or fraud scheme against me. I have personally contacted **** ********* ******** billing department and was told this bill was taken care of based on my financial aid, Medicare payments and my co-pay is $25.30. I also emailed the CEO, **** ********* about this matter and I was informed by her assistant, ***** that he has no idea who Columbus Radiology is or why they are attempting to collect a debt that they have nothing to do with. I was told to file a complaint for surprise billing that is illegal and to report this scam. Please keep in mind that I have received no billing invoices or statements from Columbus Radiology and I have no idea how obtained my personal, privileged and confidential health information. I am extremely concerned that the wrongfully and illegally obtained my medical information without my knowledge or consent and that they are trying to perpetrate some sort of fraud, scheme or scam. I feel that there actions and are criminal and that the practices and tactics are totally unethical, and unscrupulous that should be thoroughly investigated. I take fraud very seriously and I will take all necessary steps and actions to raise awareness of this companies questionable behavior and activities. I am respectfully requesting your assistance and intervention.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid $914 of my $1800 bill because Columbus Radiology was threatening and harrassing to send me to collections. I had gotten approval from the hospital for charity insurance and I wasn't supposed to pay anything out of pocket, but Columbus Radiology kept blowing up my phone. I paid the $914 and was told I would be refunded after I sent them my proof of approval from the hospital for my refund. It is now 6 months later and I still can't get a refund. Every time I call I get told a supervisor will call me back but they never do. They will probably never send me my $914 refund.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  ******** ******* ********* dependent turned in to collections for the incompetent billing practices of Columbus Radiology. I had an urgent care visit in Feb 23, gave them my dependent military ID and let them know I was assigned to ******* ******** ****** as my family is serving abroad. Columbus Radiology tried to bill ******* **** – who denied the claim since I am not in their region of responsibility. Each month, when I received a bill from Columbus Radiology, I called to again give them the correct ******* information to include ******* region, address, and phone number. I have not received a bill since June, so I assumed they finally corrected the ******* info and submitted it to my insurance properly. Well, I should not has assumed. On 20 Sept, I received a text from a collection’s agency. My dad, who is overseas, called Columbus Radiology on 21 Sept and spoke with the billing department, he again provided them the correct ******* information and was told now we must wait 30-45 days to verify payment, yet they would not provide any additional information on “what about the collection agency” they turned me in to. It is very unfortunate that reading through the BBB complaints that errors in billing are the theme on most of the complaints. With this compliant, I would like to ask Columbus Radiology to please bill the correct ******* insurance and clear their error of sending me to collections for their bill processing errors. Thank you

• Initial Complaint

  09/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been getting emails to pay a outrageous bill to Columbus Radiology. I have been in computer security for over 20 years and when I got their email to pay the bill, -

  I knew that it was a scam, see the attached email Exhibit #1. There isn’t a date of service or what the bill is for, only a amount of $2204.00 I did go to their website by clicking the “PAY YOUR BILL” and could tell they wanted me to setup a account and provide them with my information, and didn’t so because I know it’s a scam.

  I also called their billing Dept and they couldn’t find my account using my email and refused to give out any information.

  If you go to the Better Business Bureau site below you will see lots of complaints about them and their tactics, and also there are many other sites saying they are a scam outfit. ************ 

  I contacted ******** and also my **** ****** ****** Supplemental insurances and they have no record of any such claim by them! - I have full coverage for any medical services.

  This scam business needs to be shut down!

  EXHIBIT #1 **************************** *********** ******************** **** *** ** ** ***** ** You Have a New Bill Hi Thomas, Thank you for receiving imaging services from Columbus Radiology, your secure bill is ready to view. Your physician has referred your radiology images and consultation services from your recent visit. This bill reflects the balance due that is patient responsibility. If you believe your insurance was not billed or the insurance listed is incorrect, please update your information on our patient portal. To view your billing statement and make a payment, click the Pay Your Bill button. Create an account to set up a payment plan, update insurance, and view your account history. Due Date: 10/12/2023 Amount Due: $2204.00

  Business response

  10/04/2023

  The customer service team received a call on 9/25/23 from Mr. ***** and was able to provide and assist with any questions.

  Thank you.

  Customer response

  10/25/2023

  ************,
  
  I called Columbus Radiology today and proved to them that ******** and **** *** paid my balance which was headed to a collection agency.  I get these types of emails often and the **** ******* ** **** sent out warnings, and myself being in computer security over 20 years is why I contacted agencies, - because it raises "red flags".
  
  These people are so incompetent and "scammy" it's taken the force of me and the **** ******* ** **** going back and forth to make this company send the bill to ******** and then **** *** which paid the the rest.
  
  They said today I should see a ZERO balance in about 2 weeks, and they will send me a statement with a ZERO balance, and I will be surprised if that will be the case.
  
  Why I didn't respond back to your agency is because your call to them produced nothing and I kept getting emails to pay the full amount, so I had to call them several times to get things going, it's a tough thing to do when you are still suffering pain and have these "scammy" outfits come after you, - so it was a DIY.
  
  Your agency did very little, - this company thrives on sending outrageous bills out demanding payments without any service dates or services rendered.
  
  Your agency should have been aware of this so-called company, the numerous complaints are on your website.
  
  **********************
  I have attached the ******** and **** *** proof of payments.
  
  If you want any more info then email me.
  
  Regards,
  ****** * *****

• Initial Complaint

  09/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an X-ray from a doctor affiliated with this company. I was charged and paid the bill accordingly out of my HSA. I have proof of payment from the transaction company that this bill was paid and that they see the money being direct deposited into the company account. I have been harassed by this company for years now about this bill despite sending them proof of payment several times. They sent a debt collector after me in July, I spoke with them and received an email stating that they were removing the debt from the collector for review. I provided both them and the debt collector with my proof again. I have just today received another letter from the debt collector. They are harassing me for a bill that has been paid for years now. If they cannot find the money, the proof of payment that I submitted includes a number for them to call to the transaction company. They have clearly not done so. I believe they are trying to scam me.

  Business response

  10/04/2023

  The customer service team spoke with Mr. ********* on 9/7/2023 and provided updates. 

  Thank you.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I went on their web site to make my final pay off payment of 25.12 to pay off 113.01. It would not let me make a payment. Had my wife call. She spoke to many representatives, with 30-45 min hold times in between calls because no one can help her. She has asked for managers multiple times and 2 reps hung up on her, and they put my wife on hold and never get back on the line. My wife is pleasant with them. They are pleasant back to her but cant help explain why the site wouldn't let me make a payment. (All the calls are on my wifes call log on her phone of dates and times)

  Finally on 6-8-23 a man took her payment over the phone of the $25.12 to payoff the 113.01 bill. He also charged $50.00 to start a new payment plan for a new hospital bill of 248.60. He said he would send both conformations in email. He did not. My bank statements shows he charged an extra $25.12 on June 8th. That payment is not accounted for, not subtracted off of the 248.60. What did they do with the $25.12. It was not applied to my bill.

  They show the wrong balance due on their site, My wife called about the wrong balance, numerous calls to them no one can help. They will not send any receipt to my address or email, some reps say they will but they don't, or they say that the other rep we spoke to did not add any notes in the computer, put my wife on hold again and get disconnected, or a few reps said they fixed it and they have not.

  Now on 7-12-23 I looked at the web site and there is nothing showing, all information gone. The 248.60 bill that I owe has disappeared, it no longer shows that total and the list of payments that should have been applied to that. So now there is no proof at all from them. I have my bank statement proof that a payment comes out, but nothing on their end.

  I believe fraud is happening. I want them to give me Proof that my 113.01 bill is paid in full with that payment of $25.12 on 6-9-23. Proof $248.60 minus ($50.00 on 6-9-23) minus ($25.12 on 6-9-23) minus ($66.20 on 7-11-23) my reminding balance is $107.28 thats with the extra payment they took out if they applied it. If they didn't, then the balance will show $132.40 then they need to explain where the 25.12 payment went.

  I have another payment plan set up with ***** for other medical bills, its on my ***** my chart. I have no problem at all.

  Please check for fraud.

  Thank you very much. If you need any more information please call *** *** ****, I also gave my wifes email since she handles a lot for me, You have my permission to speak with my wife about all this.

  Thank you very very much.

  Business response

  07/18/2023

  The audit is in process and updates will be provided once completed.

  Customer response

  07/21/2023

  It is not a resolution. They maybe working on it, but it no resolution. 1)We need receipt the $113.01 bill is paid in full. 2) Why was $25.00 taken out of my account 2 times that day and if it was a mistake ok but tell us where the $25.00 went. The payment is listed on my bank statment, yet not on their web page that keeps track. 3) Need conformation of my new balance of $107.28 if they applied that missing 'unexplained where abouts' of the $25.00 payment makes my balance is $107.28. If they didn't apply the $25 to that 248.60 bill then where is the $25. We would like this information first. Then we want to pay the whole 107.28 balance off completely and be done with this.  Thank You

  
  Regards,
  
  ****** *** ***** ******

  Business response

  08/07/2023

  An audit was completed and the patient was advised a new payment plan was needed for date of service 4/10/2023. Please call ###-###-#### so we can assist with any questions.

  Thank you. 

   

  Customer response

  08/08/2023

  *************

     You are lying Columbus Radiology.  How dare you. You didnt do an audit. If you did the audit you would see I was set up for the payment plan on June 8, 2023 fpr the 248.60 bill. You haven't reached out to me or my wife at all, except for on here with your response. Columbus Radiology check your recorded phone log. Listen to the conversation the man had with my wife, I was on 3 way with them both. Gave my credit card number to him over phone.  Paid the 25.12 to pay off the 113.01 balance. Then he said to start a new payment plan for 248.60, he needed a payment of 50 dollars to do that. He charged it over phone. I sent copies of my bank statements for proof! You have that extra 25.12 payment that was charged that day that is not accounted for.  Besides all that, what about the payoff receipt for the 113 bill that we never received and keep asking you for, I want to see the proof that bill is paid off.  You never even addressed it. This is ridiculous!  Columbus Radiology you are a fraudulent company!  You are doing this to a lot of people. 
  
  Regards,
  
  ****** *** ***** ******

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Columbus Radiology was paid in full in January 2023 from my insurer. They refuse to update my account although I called and emailed full paperwork of the claims and check number of payment. Further, they then turned my account over to collections with ************ in May 2023. The payment-in-full information was given to them verbally by phone to rep ****** on 1.30.23 and also sent via email the same day. It was emailed again on 2.24.23.

  Business response

  06/27/2023

  The payment from the patient was posted to the account. 

  Thank you.

  Customer response

  06/28/2023

  There is:

  1) No notification from Columbus Radiology Corp that my account is now marked paid in full and is corrected to in good standing.  Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.

  2) No notification that Columbus Radiology Corp will correct my status with the collections company they turned me over to in error, ***** ******.  Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.

  3) No notification that Columbus Radiology Corp and ***** ****** will reverse this false and negative report on my credit report. Acknowledgement needs to be through this BBB complaint and also in writing & mailed to me for my files.

  4) No acknowledgement by Columbus Radiology Corp that they need to revise their business practices, as this is clearly a very long-standing issue with them. Acknowledgement needs to be through this BBB complaint and also provided to their Board of Directors.

  
  Regards,
  
  **** ********

  Business response

  07/05/2023

  Hi,
  
  The payment research was completed and the monies were located and posted to the account. The collection agency was notified and confirmed the account was closed and not reported.

  The agency will be sending out a letter confirming the account was closed.

  
  Thank you,
  Client Relations Partner

  Customer response

  07/06/2023

  1) Statement of zero balance due is still needed in writing to me, via mail, directly from Columbus Radiology Corp,

  and

  2) Forthcoming promised letter to me from collection agency Frost Arnett needs to specify that the account was created in error due to creditor Columbus Radiology Corp, AND account is now closed as no debt was ever outstanding, AND that the error by Columbus Radiology Corp did not and will not result in any report to any credit bureau.

  
  Regards,
  
  **** ********

• Initial Complaint

  05/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a bill from Columbus Radiology and set up a payment plan on 12/4/2022 to make 3 monthly payments of $92 , a total of $276, automatically using my Visa. The first payment was made the same day on 12/4/22. The second payment on 1/4/2023. Then I received an email on 1/17/23 that my bill was due again by 2/25/23 and to pay it using their new website. So I went there, it showed a remaining balance of $184, not recognizing my 1/4/22 payment yet. I paid the $184 on 1/18/23 and received an email confirmation with reference number **************** since it forced me to pay the entire balance in full although there was a payment pending. Now, they are saying I never paid the $184 and only gave me credit for the first 2 payments I made. They say I owe them $92, but they owe me $92. I submitted all email confirmations and bank transaction activity to them and they keep sending me invoices. I emailed to ***************************** and to ***********************************  I have attached documentation that was sent several times for review and they can never tell me why they won't credit my payment. I have called several times over the last few months. Please look into why they keep rejecting the payment they clearly received.

  Business response

  05/02/2023

  Hi Mrs. *******, 

  The account has been escalated for payment research.

  Thank you.

  Customer response

  05/04/2023

  Columbus Radiology has been looking into this for over 3 months and keeps ignoring my documentation.  They just keep sending me bills after they say they have looked into my payment in which I have supplied all evidence multiple times.  Several times, after receiving verbal confirmation from staff that it was received, they said they didn't have it.  Another time they said they reviewed everything but the last payment I made.  I want a resolution where they finally find and accept my payment and issue the refund they owe me. 
  
  Regards,
  
  ******* *******

  Business response

  05/08/2023

  The payment was located and posted to the account. The patient refund has been iniitated.

  Thank you.

  Business response

  06/19/2023

  Escalation to the refund team in process and patient will be updated once review is completed.

  Thank you.

  Customer response

  06/21/2023

  I am not sure I will actually receive the refund I have been promised. I would like to keep the case open until completed. 

  
  Regards,
  
  ******* *******

• Initial Complaint

  04/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a bill for my daughter's account ********** and paid the bill timely on 12/5/2022. The check was payable to Columbus Radiology at the address on their statement. The check cleared my bank on 12/13/2022 (check #********, ********** **** trace #*******). However, I have continued to receive monthly texts and bills about an outstanding balance. They don't have record of my payment supposedly. I've even gotten a threat of being sent to collections. I have called their billing phone number 5 times now. I have provided proof of my payment via email multiple times and over the phone on all 5 phone calls. I continue to be told the same that they will send it for review and to allow 30-45 days. I've even spoken to a manager who said the same. I just called again today and was told the same. I'm filing a complaint to hopefully get assistance in resolution of this bill for $36.22 that was in fact paid timely.

  Business response

  04/18/2023

  The payment was located and posted the account. The balance for DOS 10/31/2022  is $0.00.

  Thank you 

  Customer response

  04/27/2023

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed*************

   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩