ComplaintsforColumbus Radiology Corp.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They continue to bill us for charges we are not responsible for. Our ins co sent them a letter stating we have zero responsibility based on the network payments and they were instructed to write off the contractual amount and send us an updated bill showing the ins paid in full. They continue to bombard us with emails for a payment we don't owe. This is blatant harassment.

  Business response

  03/17/2023

  The EOB was sent for review and the appropiate adjustements will be completed.

   

  Thank you.

  Customer response

  03/19/2023

  Payment was made several months ago to Columbus Radiology to satisfy payment requirements in full and multiple EOBs were submitted. ******* *****lcontacted Columbus Radiology and instructed them to adhere to the network guidelines and Columbus Radiology ignored their request and continues to harass us for a payment we do not owe.

  
  Regards,
  
  ***** ********

  Customer response

  03/25/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19534404
  
  I am rejecting this response because: The business responded stating corrections will be made however they do not specifically list the corrections. The business needs to confirm that I zero responsibility for payment and their billing for $75 was done in error.
  
  Regards,
  
  ***** ********

  Business response

  03/29/2023

  The corrections have been made and the balance for date of service 12/13/2022 is $0.00.

• Initial Complaint

  02/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In January 2023, I got notified of a new collection account on my credit report. It was from Columbus Radiology for $140. I immediately disputed and the same day the collection was deleted from my report. Today, February 4, 2023, I received an email saying that I owe $212! I've never once used this company and I am being harassed by them! These people are scammers and need to be stopped!

  Business response

  02/17/2023

  The statements were sent to the address we have on file and is for the professional portion. 

  
  Please give us a call at ###-###-#### so we can assist with any questions.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am in receipt of an invoice dated 1/13/2023 for $105.00 that is invoiced inappropriately to me. On 3/16/2022, I went to the hospital for an ankle injury. Radiology performed an x-ray. Per the invoice received from Columbus Radiology, they received a denial for coverage on NOVEMBER 16, 2022. I am not sure why it took them 8 months to attempt to file a claim against my medical insurance. On January 5, 2023, their statement shows that the time limit for filing had expired. At no time since the visit in March 2022 did Columbus Radiology attempt to contact me to help with any insurance claim or provide them with any documentation. It is not my fault that their billing team cannot properly file a medical insurance claim timely. I should not have to pay an invoice that was caused by the actions/inactions of Columbus Radiology. I had valid medical insurance at the time of the visit and I provided all my insurance information necessary to properly file a medical claim to insurance. This is purely a failure of Columbus Radiology. Their invoice has a mailing address of Columbus Radiology Corporation, ** *** ******* *********** ** ********** (the hospital visit was in Westerville at **** ****** ** *******). They give a phone number of ###-###-####.

  Business response

  02/07/2023

  The adjustment was completed.

   

  Thank you.

  Customer response

  02/10/2023

  The business was not 100% clear with their reply.  If "adjustment" means they zeroed out the invoice, then this is an acceptable resolution to the complaint.

  Regards,
  
  ******* *******

  Business response

  02/17/2023

  An adjustment was completed and the balance is $0.00.

  Customer response

  02/21/2023

  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *******

• Initial Complaint

  01/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My daughter was rear-ended in a vehicle accident 7/2022 and was taken to a local hospital for treatment. Since she had blacked out after being hit, she received a CT scan of her head. This scan was read by someone at Columbus Radiology. Because the at-fault driver had insurance, the at-fault driver’s *********** ********* was to pay the medical bills. Apparently, *********** ********* made a deal with Columbus Radiology to pay a lower fee for the CT scan reading. I have a copy of the agreement made between *********** and Columbus Radiology. For the last 4 months, I have received a bill each month with Columbus Radiology wanting more money, even though they have on file the agreement signed by N Rizvi accepting the amount of the negotiated payment. I am absolutely disgusted by the actions of Columbus Radiology and by the loathsome foreign call center that they use. This call center has the ability to do nothing to rectify the situation. I am tired of being harassed both by mail and now by text messages.

  Business response

  01/30/2023

  The adjustment has been completed. Apologies for the delay.

  Thank you. 

  Customer response

  02/01/2023

  I still have no concrete proof that this matter has actually been resolved. I need a manager and/or supervisor name and WORKING phone number so I have a way to contact someone when I am sent yet another bill that I do not owe. I have been lied to for the last five months by workers at the farce of a call center that Columbus Radiology uses. I have been told my bill will be sent to collections. I want someone at this facility to step up and take responsibility for the repeated harassment I have put up with. I want physical printed proof of a zero balance on my account, not some random comment that could have been sent by anyone at Columbus Radiology. I have zero trust in this business. 
  
  Regards,
  
  ******* ******

  Customer response

  02/23/2023

  I accept the business's response to resolve this complaint. Too bad no one at Columbus Radiology has the nerve to admit how poorly this business is run and the distress it causes people. Someone needs to investigate this farce of a business.
  
  ******* ****** 

• Initial Complaint

  12/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last year someone used my name and received health services in Ohio. I have been trying to clear this out and no one at his place seems to be able to help. They are billing me close to $8,000 for services I never received. I need you to stop billing me and clear this matter. I already filed a police report for Identity Theft and filed a fraud report. I already sent all this information to you by email and will be mailing this information as well. Please investigate because you have the wrong person. You have the wrong name, wrong DOB wrong address. I never been in Ohio. I been in California all my life. Also, dont tell me to call you because it is very hard to speak with someone. They always hang up on me and I prefer email or mail communication as calls are all worthless. I been trying you to clear this collection since 8/1/2022 and no response. Seems no one is taking this serious. This is causing me stress and is been very overwhelming. Please resolve this issue.

  Business response

  01/06/2023

  The account charges will be audited for next steps.

  Customer response

  01/11/2023

  I still have no response from the business. No proof of documents have been providing to me showing I sign for this services. Business is ignoring my letters and emails.
  
  Regards,
  
  ****** ******

  Business response

  03/02/2023

  The collection agency will be sending out a letter to the patient and the address on file.

  Customer response

  03/08/2023

  I am rejecting this response because: I have not received this letter.  For over a month you keep saying that but I have not received anything. How much more time do  you need for a simple letter? 
  
  Regards,
  
  ****** ******

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an e-mail from an unknown health provider. I called the number on the e-mail below: Information regarding your bill from Columbus Radiology Bill ID: 2441 - 3514 - 6288 Account Number: XXXXXXXX_CRC Next Bill Due: Oct 15, 2022 Hi ******, We are launching a new billing process that allows you to view and pay your bill online. In addition, we have a new and improved look for paper statements which may arrive in the mail as well. Columbus Radiology recently provided care to you or your loved ones. The bill for our services is now ready to be paid. With our billing platform, you can complete Columbus Radiology bill payments in a secure and convenient online environment and also review any remaining balances on your account. Need help understanding your bill or making a payment? Our goal is to make this experience as simple as possible. Please do not hesitate to reach out with questions. We're always here to help. View bill We're here to help you We're available to answer any questions you have about your account. Call us Monday to Friday from 9AM to 6PM EDT (380) 235-6195 The representative insisted that I verify by giving her my social security number. I do not give that to strangers in order to avoid a scam. The representative would not give me any info about what the bill was for even after providing the above billing ID number. I asked to speak to a supervisor. She refused to transfer me until I verified my SS#. I informed her that I received no billing statement and would not be paying without a statement or more information. NO business should request a FULL ss# from every caller. Nor should they refuse to transfer a call to a supervisor when requested. I found out later that this is a third party that read the x-rays taken at ********* ******* ******** in ****** ***** The hospital employee said that they had received MULTIPLE complaints about this. I never authorized any billing by e-mail only. Please let me know how to proceed.

  Business response

  10/18/2022

  The option to receive text, paper, and/or email statements are provided. A call was received and the teammate updated the preference to only send paper bill copies.
  
  We apologize for any confusion or frustration. Please give us a call at ###-###-#### if you have any additional questions.
  
  
  

  Customer response

  10/19/2022

  They  have not addressed the bad service. No stranger should EVER request for a FULL ss# from me over the phone.  Nor have the addressed the fact I was denied being transferred to a supervisor when requested.
  
  Regards,
  
  ****** *******

• Initial Complaint

  09/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint has arisen from a date of service 1-26-2022. I paid the provider listed in the complaint the amount which was billed to me after the claim had been submitted to Medicare [$50.34].

  The provider sent me a second bill for the identical service and date of service. I inadvertently sent the provider a second payment of $50.34, and called them the same date that I discovered my error which was on 3-21-2022. I have called the provider repeatedly since the initial call to them in March 2022. Specifically I contacted them 5-6-2022, 6-6-2022, and then for the fourth time on July 21, 2022 at which time I was finally connected with a Supervisor {"*****"]. He emailed me on the same day. He stated that the account was "under review" and that I would be sent a refund. The supervisor alleged that monies were applied to outstanding "other charges" on my account which he also acknowledges in print that I was never billed for at the time they were incurred approximately a year ago. He claimed that I owed balances of $3.00 from a date of service 11-5-2021 and additional balances of $8.14 and $15.86 for date of service 9-12-21. The latter two charges were associated with a Head CT for which I was billed at the time and paid in full. He acknowledged the fact that the provider had never billed me for these charges.

  It has been over 2 months since my contact with the provider. I am uploading a detailed synopsis of my contacts with them and also the Supervisor's E-Mail. I am a Medicare recipient and will also be reporting their unfair failure to refund an Overpayment, and to use subterfuge to confuse the matter when I was connected with an alleged supervisor. Please contact me if there are any remaining questions.

  Business response

  11/17/2022

  The review was completed and the payment was posted to several open balances ranging from 7/7/2020, 9/13/2020, 9/12/2021, 11/5/2021. 

  Please call ###-###-#### for any additional questions.

  Thank you

  Customer response

  11/18/2022

  There was a zero balance at the time of billing on Feb. 27, 2022. I paid the amount due which was $50.34 for services [DOS] 1-26-2022. I was subsequently billed a second time (after the date my check for payment had already cleared at the bank). I paid a SECOND time SAME AMOUNT, SAME DOS on 3-27-22. I realized my mistake after the mail had already picked up my redundant payment to Columbus Radiology. I called them on the same date that I made the duplicate payment. A chronological summary has already been uploaded.

  Subsequent to filing my complaint with BBB there was NO RESPONSE from the offending company. I was informed by BBB that since Columbus Radiology was not a member that they (BBB) had no choice but to "close" the complaint. On that date I called Columbus Radiology and informed them that I was calling Medicare to report fraudulent billing. It was on the same date then that Columbus Radiology contacted BBB and reported they needed "more time" to investigate.

  I had waited 2 months to file a complaint with BBB after a Supervisor (*****) [his email to me has already been uploaded] stated he would have this situated expedited and reviewed. So they needed more time. Right. This isn't rocket science. I paid them TWICE for the same bill, and I want a refund. 

  I have already reported that "*****" alleged that there was an outstanding amount of $3.00 due from a DOS 11-5-2021. This amount that could have been billed for that date of service WAS NEVER BILLED. Similarly he alleged that charges were due on a DOS going all the way back to 9-12-2021 for a total of $27.00. The service was reading a CT Scan and I was billed for that DOS 9-12-2021 and paid the bill in full. My Bill from Columbus Radiology dated 10-8-2021 billed me for the DOS 9-12-2021. The amount owed was $17.53 and I paid it in full. This is all addressed in my chronology of this complaint already uploaded.

  I talked to Medicare on 10-27-2022 after I had talked to BBB and had been informed there had been no response from Columbus Radiology. I did call them on the same date to let them know I was calling Medicare because BBB was unable to implement any punitive action. I was told by Medicare to call another department that addressed quality of care and services rendered to Medicare recipients. I have the number but haven't called yet.

  I am absolutely APALLED that the "company" (and I use the term loosely) has the audacity to NOW allege, frankly lie, that there are unpaid balances to them going back to 2020!!!!!!!!  They are now claiming that there were charges on 7-2-2020 and 9-13-2020 that were not satisfied. OF COURSE I do not accept their response. It is patently absurd, and furthermore I am fairly sure that a medical provider who is contracted with Medicare only has a year to file a claim. That said I will pull the Benefit Summaries and the bills for those two dates of service. I will close this answer here and upload info on the allegations about 2020 under separate cover. 

  I will also be calling Medicare again today, this time to talk with someone who oversees the quality of the services the provider delivers to Medicare recipients. Surely that would include theft, namely keeping overpayments.

  Regards
  ****** ******

  Business response

  12/09/2022

  Hi Mrs. ******, 

   The review has been completed and the findings are below.

  The check#**** for $50.34 was received and posted to date of service 3/20/2022. There was a balance that was moved to open patient responsibility charges for dates of services 9/12/2021, 9/21/2022, and 11/5/2021. The statements were sent to the address wed have on file. 

   I could not locate the statement being sent for dates of services 7/7/2020 and 9/13/2020 which had a patient responsibility balance of a total of $3.68. I will request a refund check for that amount.

   

  Customer response

  12/10/2022

  There were NO outstanding obligations to the company at the time of the overpayment. Please see an account summary which "breaks down" the dates of service there were actually BILLED to the patient. It clearly shows the service on 9-12-2021 as having been satisfied with 0 Balance from the patient.

  The service dates on 7-7-2020, 9-13-2020 (and also 11-5-2021) he or she cannot locate statements for because they do not exist. The dates the company "wrote off" amounts of $1.84, $1.84, and $3.00. As for the date of 9-21-2022 there NO SERVICE PROVIDED. What are they referring to??? As for the DOS 9-12-2021 it was PAID and their own accounting summary shows no remaining patient liability.

  What they don't simply reimburse the overpayment amount that would be obvious to a trained monkey I don't know. It seems like it would be costing staff time to make up insane excuses not to do the right thing.
  
  Regards,
  
  ****** ******

• Initial Complaint

  09/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of service- February 16 2021 This company sent me a bill a year after service which is already frustrating but to dealing with them has been far worse. I’ve called twice once in July 2022and once in August 2022 to ask them to submit a modifier of professional component to my insurance which was needed so my insurance would cover the procedure. They tried to bill twice for the same thing so my insurance needed more information. My insurance called once as well to request the document. They said they would send it and even told me they were sending this to someone to view so it will be taken care of. I have now got another bill from them after they told me the account was marked and on hold until the matter was resolved. I plan to call again tomorrow but was hoping for some with this matter. Thank you!

  Business response

  04/27/2023

  An account with the name or address for the specific date of service could not be located.

  Can you please provide the account number and date of birth?

  Customer response

  05/02/2023

  
  
  
  Hello,
  
  I did not receive any notification about this message. If I try to log in it still won’t let me and it did prior to it closing. I hope this can be fixed. 
  
  Account number is **********
  Birth date ******* 
  
  Thanks, 
  ****** *** gundy 
  Sent from my iPhone

  Business response

  05/02/2023

  The account has been reviewed and the charge for date of service 2/16/2021 was adjusted. 

   Thank you. 

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a bill from ********* ******** for $319.05 for date of service January, 2021. As such, on April 5, 2021, a $319.05 payment was sent via ******** Bill Pay (check #*********). This was sent to "Columbus Radiology" to credit account #********. Address: ** *** ******* *********** ** *****. This check was cashed on April 9, 2021. I have a copy of the cashed check. On June 21, 2021, a second payment of $319.05 was mistakenly sent to Columbus Radiology from their website: *******************************. This was my fault. In August 2021, I noticed the extra payment was sent in error and have been calling Columbus Radiology (phone number ###-###-####) every month for a year. Each time I call, the response is "You'll receive your refund in 2-3 weeks." It never happens. Even my insurance company called them and was told the same thing. I also emailed "******************************** and ""***************************** on February 5, 2022 with detailed information, including the cashed check information and proof of payments. On May 4, 2022 *** ******** finally responded asking for the information that I had already provided! On June 1, 2022, I sent it again. As a result, I received an email indicating a ticket was created to track this (ticket ******). On June 9, 2022, I received an email stating it was in review. On July 6 I received the following vague response in email: "Resolution: ASSIGNED TO REFUND REQ// THE DOC WAS LOADED ON ASSOC DOCS// TICKET CLOSED" I called again today (8/26/22). ******, supervisor, informed me he would expedite this to the "escalation" team. Putting aside the fact it hasn't been escalated or expedited yet is quite offensive, I have no confidence that any such resolution will occur from an escalation team - assuming one even exists. I am finally submitting a long overdue complaint! Communication has been atrocious and I question their honesty. I would like my $319.05 back

  Business response

  10/18/2022

  The payment was located and posted. The account balance is $0.00

   

  Thank you.

  Customer response

  10/21/2022

   I expect a refund from the business due to overpayment as indicated . I have not received my money back and the business response does not confirm the refund has been issued.

  Regards,

  
  **** ******

  Business response

  11/03/2022

  There was a patient refund with check#***** for $319.05 that was sent to the home address we had on file.

   

  Thank you. 

  Customer response

  11/11/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

• Initial Complaint

  06/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been trying to get a billing problem resolved with Columbus Radiology. My insurance company discounts using the ******* ****** ******** *** *******. And I am not responsible for that amount. However, I keep getting billed for it. I have spoken to two different people who said they would adjust or send to a review board. But the late notices keep coming. I have sent copies of EOB along with what I did owe, but to no avail. They took my check but never adjusted. I just want this to be settled and go away.

  Business response

  07/05/2022

  The EOB was reviewed and corrections have been made. 

  Customer response

  07/07/2022

  I accept the business's response to resolve this complaint.I will accept the response as long as they follow thru with it.
  
  Regards,
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩