ComplaintsforBobb Automotive, Inc.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had purchased a car the week of 1/22 and was given the word by my saleswomen that my car would be serviced and detailed prior to be shipped to me. I received the car on 1/29 and the car was filthy and had pieces missing from the back taillight's. I spoke with my salesperson whom said she would send me the maintenance records for the car and would make arrangements to have the car cleaned or send me a check but she was not working that day but assured me she would take care of things. I also spoke with her her manager that day and sent him the same pictures and we came to an agreement that they would send me a check to compensate me for the detailing but made no mention to the missing pieces on the car. I have texted both my salesperson and the manager and neither has responded to me request for the maintenance records, compensation for the dirty car, and the missing pieces on my car. Additionally, the car has now cut off twice in less than two weeks of me having the car and they are not being responsive to the issues they have given me.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a 2017 Buick Encore from them 2.14.23. They took advantage of me, giving me a 12% interest loan. I went ahead and tried very hard to pay the car off and was doing great. I found a cheaper rate and was told to get my memo title to transfer the rate and get a lower interest rate. I went into Bobb to do so. They swarmed me and convinced me to purchase a new car and then told me they could give me a better rate. I asked why this better rate wasn't offered to me initially, because I had a good credit history and got no answer. I told them multiple times that I only wanted my credit memo title, but they kept pressuring me to purchase a newer car. They kept saying you can afford this vehicle and not to worry about it. They are extremely unethical pricing pressure tactics to lure in customers and then confuse you and then rip you off. 

  I told ******* I had PTSD and I don't do well in pressure situations. I thought she understood and would help me. 

  They made me pay $56,670.12. They sold me a used 2020 black GMC Arcadia Denali with about 34,730 miles on it on 12.27.23. They overpriced and sold it to me and forced me to use a lending company that they recommended that hiked the interest rate well over normal acceptance level. The financing will make the final total almost $75,000.00. Now instead of reducing my original payment from $408, my new monthly payment is close to $900 a month. 

  This company is extremely DECPTIVE with their pricing practice.

  This new car was almost five times the price of what I owed on the current vehicle that I was trying to just get my memo title, and I was pressured to purchase a car which increased my monthly payment to almost $900, even though I went in and told them that I am trying to lower the $400 payment that the currently vehicle was costing me. I said multiple times I can only afford a vehicle under a certain price range. 

  The loan was through Communitywide. The new loan is through Telhio. 

  I have asked multiple times for them to take the car back. I told them many times, I don't make enough money to afford this car payment. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I'm in Chapter 7, and my lawyer referred me to National Automotive Brokerage Solutions, I completed the application online, someone called me named ***** ********* with that company on November 11, 2023. I sent in stubs, driver's license and was told that I was approved for $825 monthly payment. I was sent pictures of a 2022 BMW 228i, so while waiting on the banks approval they asked if I had a co-signer, and used my mom. That same day he said they were unable to reach the banks and would call on Monday and said it's due to the max interest rate in Texas and they were trying to resolve the issue. So I was sent pictures of a 2021 BMW x1 and was sent over the paperwork, and they put a sold sticker on the vehicle. I was asked to send my mom's info, I signed the documents (buyers guide, down pymt, warranty papers, purchased insurance. On November 16th I sent in declaration page of insurance, our contracts was sent via Fed Ex on November 18th,and the listed the vehicle for transport. On November 20th they asked for the spelling of my mom's last name which the second contract we signed her last name was spelled wrong. On November 21st the vehicle arrived with no paper tag, so they emailed it. The first contract had the correct amount of $867, the second had $967 which was wrong so they sent a 3rd contract for me to sign. December 21st I contacted them to tell them I never received copies, no response, I told them my paper tag will expire on January 6th, no response, then I received a text from someone else with National Auto named **** requesting paystubs from second job, and was told the bank havent funded the deal yet and was trying to get it wrapped up I told them my tag expires soon they told me to reach out to the salesman, I did and all he did was read them and not respond. Then was told the bank will all and never did, so once I said they committed fraud and breach of contract and was contacting a lawyer they tell me I'm not approved, had the vehicle 2 months.

  Customer response

  01/22/2024

  Papers Ive signed, Ive also signed 3 contracts which was mailed to me via fed ex and never received copies. I signed the Title registration form, buyers guide, warranty, sales contract, down payment form, sent in stubs and bank statements. I have text messages from the sales person as well and emails

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we purchased a truck from them in September we were told they would handle the license plate and it would come in the mail. Called them 3 weeks before the tag expired and was told the same thing. Called them a month after the tags expired and they told us they ran into an issue and couldn't get the tags but they would mail us a check. They sent the sales tax in the amount of 5% and nothing more but they charged us a title fee and a registration fee. We're now a month past the expiration date on the temp tag and are going to have to pay ANOTHER $600 to get the truck legal after putting $40,000 down. Why are we paying fees for things they aren't taking care of???!!?

  Business response

  01/11/2024

  
  **** C <******************>
  Wed, Jan 10, 5:04 PM (21 hours ago)
  to Better
  
  As I told Mrs ****** on the phone ,is that we do not or ever had paid for anyones plates. We would only be responsible for sales tax.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sunday November 12th 2023, Bobb automotive delivered a van we bought the previous day. A 2022 Chrysler Pacifica. My wife and I were told the vehicle was fully serviced and safe. On Sunday the 12th and Monday November 13th, my wife and I noticed a strange grinding sound. I contacted the salesperson ******* who sold us the van. She cleared with her manager for us to take the vehicle to get looked at by a nearby dealership to see what was wrong. ******* said they want to make sure something wasn’t missed and they would do what they needed to do in order to make our experience the best possible. We took our van to ****** in St Clairsville OH. That dealership said the rotors and brakes were needing replaced. It’s possible either a rock was stuck in them when we got the vehicle, or the dealership we bought the vehicle installed them wrong. ****** garage ordered the parts. Now bobb automotive did not answer or return our or ****** garages phone calls for days. Finally my wife got ahold of the manager and he said he’s not paying for the repairs. Even though we have proof his salesperson ******* stated they would indeed pay for the repairs.

  Business response

  01/11/2024

  **** C <******************>
  Wed, Jan 10, 5:01 PM (21 hours ago)
  to Better
  
  I believe I told the customer we would take a look at the vehicle here at our service department and she wouldn’t cpme here

  Customer response

  01/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20980389
  
  I am rejecting this response because:  originally the manager asked if we could bring the car to there service department to be looked at. There were a couple issues with that. For one, that service department was over a couple hours from our residence. Secondly, they would not come pick it up and provide a rental in the meantime. Thirdly, it was their service department that allegedly looked over the car in the first place. It’s obvious their service department is careless and/ or clueless. This van transports my 4 children. It was imperative to me it be the safest vehicle possible. They sold it alleging it had new brakes and rotors, yet one rotor was torn up badly, and it and new pads needed replacement. Terrible service and no concern for our family safety. We were told to take it to a dealership of our choice, and bobb automotive would “make it right with us”. Lastly, it’s apparent how ignorant the management is at bobb automotive. We knew if somehow we could feasibly drive up there (which our schedules wouldn’t allow) they would say they looked at it, and that nothing was wrong. Also apparent is their lack of caring for the safety or concern of their customers. For the mere prices of rotors, brake pads, and a decent mechanic to install them. BBB should give them a terrible review so that nobody else gets taken advantage of and everyone could get a safe vehicle elsewhere.
  
  Regards,
  
  ***** *****

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  the general manager mike colluci- was definitely not the best to deal with after this particular situation, I requested to cancel the deal on several occasions. I was sold a vehicle on October 11th, subsequently asked to sign the contract and still do not have a vehicle. I was promised on several occasions when the vehicle would arrive by orion and it never did down to the last day (the 27th) when I stated enough is enough, that's when the manager told me it didn't matter, they would deliver the car to me whether I was home or not. The complaint is that I have paid for car insurance that I now have to cancel because I don't have a car, and I am trying to get my car insurance refunded but they need the letter from the dealership saying that I never took position of the vehicle which I did not. I have also talked to the finance department who advised me that while they cannot cancel the deal because that is the car service responsibility, that being told that just because it is fully funded is inaccurate because funding can be pulled at any time if a customer decides not to go through with the deal. So again all roads lead back to Bob says yes and I believe they're operating under National Auto brokerage. I have tried to call to speak to someone else who's not rude and I was told that I would be provided a letter on Monday to give to my insurance but I did not get that now when I call I'm told that they don't know who's over the whole place when I've asked to speak to someone who's over the whole place I have told them to please tell the salesperson and the Ruder manager not to continue speaking with me because of how they handle the situation. I have emails and I have text messages. They are definitely not in the business of satisfying customers but here it is my car note is due for a car that I never received and that I requested to cancel after not receiving it. I am getting absolutely no resolve.

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used 2018 Frontier and since day 3 of ownership have had issues. I bought an extended warranty through the dealer that has not been much help. The Frontier has been in the shop since the 3rd day. It has had a rear differential replacement that I had to pay $2000 for and the dealership covered the rest BUT now the motor needs to be replaced and I’ve not even seen the truck let alone driven it since the third day of ownership which was back on June 26 2023. The air bag lights are also now lit from what the dealership has stated and the car fax states minor accident. Why would they be allowed to sell a vehicle that is unsafe to drive especially with faulty air bags, motor and rear end?

• Initial Complaint

  08/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 5/22 I contacted Bobb Says Yes & spoke to ***** about buying a vehicle.He sent me 3 options that would work in my monthly budget.I decided on a 2020 Corolla.5/24 ****** contacted me & sent over the documents that needed to be signed.I did all that & was told that transport was going to be set up.I was told that it was a 2 owner's car & had a clean title.Between the 24th & 30th we spoke on the phone about some scratches,detailing the inside, tires, & an oil change.After that was all done ***** called me & said that there was an issue with the radio.He gave me the option to have them fix it there or send it to me and I made an appointment with a local Toyota to have that issue fixed.I told him I would do that.I needed the car. Here are the issues.I signed the paperwork on 5/24,I did not receive the car until 6/16.There were SEVERAL scratches all over the car that was supposedly at the paint shop.The inside was absolutely disgusting.Staines all over the car.I set up a service with my local Toyota for the radio and the horn to be fixed.The radio needs a new system(head unit and speakers) altogether and the horn didn't work due to overspray from previous damage that I was not aware of.The GM Mike said he was not paying $1200 for a radio & would send me a check for $300.I said I guess if that was my only option then I would accept it.After that very rude conversation, I was informed that there was a $168 diagnostic fee.I tried to text ***** on 7/29 about this.I still haven't received anything back.Now today's issue.I was told that this 2020 did not have the option for a remote. I hired a local locksmith to come to try and program the remote the CAR CAME WITH & was informed that the body control module either has a naked wire or is going out and would have to go to Toyota to be fixed.I can take this vehicle to a local shop as long as Mike will Communicate with them.I cannot take the vehicle to them.It was bought online from GA.I have all the supporting documentation.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 2023 I went to Bobb Automotive to purchase a vehicle. Since the beginning, they didn't want to run any numbers. They never told us the purchase price of any vehicle. After several hours, I liked one of the vehicles, the vehicle had body damage, but they assured me the accident was not reported and they were going to fix the vehicle before giving it to me. The was accident was reported, they lied. They made me sign an as is purchase agreement but assured me they were going to fix the vehicle and everything was going to be ok. The salesman said they were going to work on a deal since the vehicle had damage, but no, they overpriced the vehicle. Even after that, they kept the vehicle for almost two weeks to "fix the damage" and they just spray painted the car. After getting the vehicle, it had a smoke problem, and even with the extended warranty purchased, they said they were not going to fix it. I tried to talk to the manager but he is denying everything.

  Business response

  07/25/2023

  
  
  
  We did disclose the price . We at Bobb Says Yes are very transparent , that’s why we have been in business for almost 100 years . Every customer signs a proposal with all the numbers figures on it before they even sign any documentation. We have addressed  the other issues.
   

  Customer response

  08/04/2023

  
  *** ****** ***** <********************>
  Attachments
  Wed, Aug 2, 2:08 PM (2 days ago)
  to disputeresolution
  
  Hello, 
  
  Here is the evidence that Bobb Automotive is lying. I had to pay $1425.41 to fix my car because they sold me a vehicle with a damaged engine and Luke Auto, the shop that fixed my car, told me the damage is an extensive damage, that the car was not taken care properly with the oil changes, and for that reason the damage in the engine was not caused by me, but by the last owner of the car. The dealership was aware of the engine issue because the car had a smoke problem and they sold me the vehicle in that condition. Luke Automotive told me they fixed the most urgent issue, but the car is probably going to need a new engine in the near future. 
  
  On top of that, Bobb Automotive said they were going to paint the damaged areas in the car, and they just spray painted it, nothing professional. 
  
  Attached is the evidence. 
  
  I appreciate your help in this matter. Hope to hear from you soon. Thank you.
  
  Cordially,
  
  
  ******* ******

• Initial Complaint

  05/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle of which apart of the deal were 4 new tires. I found out not only are the tires not new but one of the tires has a bad tire plug that cant be fixed. I want new tires put on the vehicle.

  Business response

  06/07/2023

  **** C <******************>
  Mon, Jun 5, 4:09 PM (2 days ago)
  to Better
  
  We are researching our info from the deal. There was nothing ion the deal that said we would replace 4 tires.  We inspected the vehicle and our service department did not recommend replacing tires.

  Customer response

  06/07/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20070812
  
  I am rejecting this response because: 

  I've attached my email trail with the purchase coordinator where she advised me the tires would be replaced. I took the car to be examined at a Lexus dealership and the dealership advised me the tires were not new. I let the purchase coordinator know this and she said she would look into it only to never to get back to me. She also ignored my calls, emails and text messages.

  On top of all of this have already had to replace the passenger side tire as the tire plug on that tire had a slow leak. When I went to see if I could get the plug repaired I was told no by two different tire places due to the tire already having another plug. They both advised that fixing the plug was dangerous and that I should instead replace the tire. 

  I again reached out to the purchase coordinator and finance manager and still I have not received a response to this day from either one.

   

  
  Regards,
  
  ******* ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩