ComplaintsforBobb Automotive, Inc.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 2/14/2022, 2014 Ford Escape. I have had so many problems with this vehicle overheating, that it is unsafe to drive.. I took it back to BOBB twice and was given the run around. The last time, Iwas there the general manager was basically saying hey its the risk you take buying a used car. While having this heated discussion, the service manager called the general manager they had a private call, was then told we can go ahead and fix this, no cost to you. Well 2 days later the exact same problem continued, at this point I had to park the vehicle. So here I am with no running car, having to find rides to and from work so that I can pay for my car that doesn't run. I recently had it towed to a Ford dealership to see if they could determine what the issue was. I was informed by Ford that my car has a salvage yard engine, replacing the factory engine. This was never disclosed and the car fax "Big Lou" produced had no mention of that either. Ford has determined what the issue is however, they are unsure it can be fixed due to the "fixes" done by BOBB and the salvage yard engine. I would never of purchased a vehicle with a salvage engine. I also believe that the service manager discovered the engine, and told the GM that day, the free "fix" was just a means to hopefully disguise the real culprit. How can you sell a car with a salvage engine? How do you legally report an odometer reading? Dealer for the people as your commercial states? I hardly think so.

  Business response

  05/11/2023

  New ownership did not take over this dealership until 06/01/2022. That vehicle was sold prior to that

  Customer response

  05/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20004452
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** ****

• Initial Complaint

  02/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 28, 2022, I purchased a 2021 Nissan Versa vehicle from Bob Automotive. It was the only vehicle that the company offered me, because it was the only one that according to them qualified with my credit; They told me that the vehicle was going to be retained at the dealer to check it because it was a new arrival. The next day I went to pick up the vehicle, and they told me that the vehicle had been taken away because it had a licking problem in the coolant, already that the vehicle had a company guarantee, in view, they provided me with a 2020 Toyota Corolla vehicle which was in poor condition, with strange stains on the roof, and a very bad smell, they did not tell me how long it would take, they did not provide me with a letter or a service order explaining what exactly was wrong with the Nissan vehicle. On December 8, 2022 they called me and told me that I had to go to the dealer to return the Corolla and they would give me another one, because the vehicle was not yet ready, they gave me a Hyundai Elantra. The days passed without any kind of response from the vehicle, until December 29, 2022 I received the vehicle that I had bought a month ago. After two days of driving the vehicle, I realized that the hood of the vehicle trembled whenever I drove, with the risk of it opening up on the highway, and also the fender was rubbing against the rim, which caused damage to it. I went back to the dealer to make a claim about what happened, and they told me that they did not cover it, and that it was nothing serious and it was normal. Then I proceeded to take it to the Nissan workshop and another private one and in both they told me that the problem was serious and that the car was not safe to drive. That I had had an accident, which the dealer hid from me, and put my physical integrity and that of my family at risk.

  Business response

  03/17/2023

  We have addressed the customers concerns and remedied her problems with the vehcile. When she left here she was satisfied.

   

  **** ******

  Bobb Says YesTell us why here...

• Initial Complaint

  01/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This lot was beyond negligent and sold me a cash car that turned out to have an issue overheating within 10 hrs of driving it off the lot. I called several times and had the service department "inspect it" and they assure me they fixed the radiator reservoir once I had the car towed there at my expense. This in fact was not fixed, and has done the same thing over and over. They do jot return my calls. It's extremely unprofessional on BOBBs part, and my sales person ******, as he knew I was buying this car for my 18 year old daughter. This same salesperson assured me that he would never let me buy a car for a young girl that would potentially leave her stranded. How crooked! Humanity and. Compassion were out the window. Now here we sit, thousands of dollars later, and the car is still overheating. Smoking and potentially has prior damage to the engine for this same issue. Beware of BOBB on West Broad Street. This has been an eye opening experience, and my slaughter could have been hurt severely on the freeway and the car overheated and started smoking! I'll be seeking legal action. If this not corrected and made right!

  Business response

  01/20/2023

  We sold the car to Ms ******* for 5000 plus tax and title on 09/28/2022 .The car was sold as the warranty addendum was signed as is. Im not sure how many time she called here, but i was not aware of any problems until i recieved this message. Not able to help, would be willing to try to work a trade if she is interested.

   

  **** ******* GM

  Business response

  01/20/2023

  We sold the car to Ms ******* for 5000 plus tax and title on 09/28/2022 .The car was sold as the warranty addendum was signed as is. Im not sure how many time she called here, but i was not aware of any problems until i recieved this message. Not able to help, would be willing to try to work a trade if she is interested.

   

  **** ******* GM

• Initial Complaint

  10/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased this car almost 35 days ago ever since I had the car I've had nothing but problems with it I've tried to reason with the manager about the problems with the car the car has brain damage which lowers the value of the car when I financed it at $18,000 it's no longer worth that much never got a Carfax manager says that all cars don't come with Carfax unless you ask for one the car was involved in a wreck I didn't find out about that until I confronted the manager about the problems I was having with the car manager States there's nothing he can do since the car has frame damage manager states he will only if it's covered under the repair plan I purchased at the time of purchasing the car I have contacted the attorney's general office to weigh out my options

  Business response

  10/25/2022

  MR. ******** voice his concerns with the vehicle and ti\old us what another person shared with him about the vehicle he purchased. We were not able to document his beleifs and actually showed him the cafrax to back that up. Mr. ******** surprislngly returned the vehicle unannounced. I called him to see why and he said he didn’t want it. Itold him this would reflect as a repossession on his credit and he said he didn’t care because he already bought another vehicle. After telling ***** ******* who is the General Sales Manager , he informed me that Mr ******** retrieved his vehicle from Bobb that he had previously dropped off
  From: *** *****
  Sent: Wednesday, October 19, 2022 7:44 AM
  To: ************; ***** ******
  Subject: FW: You have a new message from the BBB of Central Ohio complaint #********.

  Customer response

  11/07/2022

  Yes I returned the car and then later picked it up because the bank said regardless I would still have to pay for the car so in my defense I picked the car up not only after picking up the car the transmission had finally went out I went to the car lot and told them about this and they said there was nothing they could do for me even though the cars transmission was covered for repair the car lot advertised they paid for town if the car broke down come to find out wasn't covered so I had to leave the car on the side of the road this car lot is nothing but a scam to draw in minority and lock them into debt that they can't afford with a car that won't run I'm on camera at there car lot over 5 times before a week went by of having the car due to not having 30 point inspection before being sold or making any repairs before being sold checking for damage before being sold, I was racially profiled by the sales manager based off my credit history and money in the bank the sales manager said I quote wasn't there something wrong with your credit that was the reason why we couldn't get you into the car you wanted we didn't know you had $10,000 in the bank or we would have got you into the car you wanted why the sales rep ***** sat next to me and heard everything the sales manager said 

• Initial Complaint

  06/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I’m not happy with the lack of customer service and how they would sell a vehicle that wasn’t properly checked. The car has had issues with acceleration since I started my lease and they were informed and nothing has been fixed. They tell me nothing is wrong when I drive the car daily and know there is an issue. They don’t care about the customer and only care for the money. I can’t do anything since I’m in a lease but I feel like I was sold a lemon, and it was done with a smile.

  Business response

  07/13/2022

  Our records indicate Mr. ********* had Nissan in shop for repairs 6-28-22. All repairs complete, warranty covered. All should be okay.

   

  Thanks

   

  *** **

  ** **************** ************  

  Customer response

  07/19/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17498474
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* *********

  My car was not completely repaired I’m still have issues with my car. I’ve also called and left messages and no-one has returned my call. 

  Business response

  08/24/2022

  ******* *****,
  
  per you request I attached paperwork. Mr. ********* does have an extended warranty, attached. We have advised Mr. ********* to go to a Nissan dealer as we are not equipped to handle a lot of the diagnostics and do not have all the special tools for each of the manufacturers.
  
  Thanks *******
  
  Tom O* *** ****** **** **** *** ******* ** ***** ****** ************ **** ************ *****************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩