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          Find a Location

          Hanso Home, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hanso Home, Inc.

              Copley, OH 44321-1762

            • Hanso Home Inc.

              1007 N Orange St Fl 4 # 401 Wilmington, DE 19801

            • Hanso Home, Inc.

              1007 N Orange St Fl 401 Wilmington, DE 19801-1239

            Business ProfileHanso Home, Inc.

            Pergolas
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Copley, OH 44321-1762

            Visit Website

            Customer Reviews

            2.35/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Hanso Home is a supplier of garden structures and furniture, featuring pergolas and dining sets.

            Products & Services

            Pergolas and Furniture

            Business Details

            This is a multi-location business.

            Find a Location

            Hanso Home, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hanso Home, Inc.

                Copley, OH 44321-1762

              • Hanso Home Inc.

                1007 N Orange St Fl 4 # 401 Wilmington, DE 19801

              • Hanso Home, Inc.

                1007 N Orange St Fl 401 Wilmington, DE 19801-1239

              Headquarters
              Copley, OH 44321-1762
              BBB File Opened:
              5/30/2024
              Years in Business:
              2
              Business Started:
              4/20/2022
              Business Started Locally:
              6/1/2024
              Business Incorporated:
              4/20/2022
              Type of Entity:
              Corporation
              Business Management
              • Mr. John Roddy, IT Manager
              Read More Business Details and See Alerts

              Customer Complaints

              16 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/14/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order for a standard sized pergola on June 7th with a promised delivery within 8-10 weeks. On October 3rd I attempted to contact contact Hanso by the phone number provided on my invoice. I then received a message from *****. After several interactions which, after reviewing some other BBB complaints I now believe may be a bot of some sort, or at least a canned response, was promised a full refund and that someone would be reaching out. I have yet to hear back, have followed up several times, and now am not receiving email responses. It is now going on three weeks since my initial request for refund. I would like to be refunded in full.
              Read More
              Read 15 More Complaints

              Customer Reviews

              17 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mitch C

              11/02/2024

              Hanso runs an incredibly dishonest business. They are very responsive in the sales process but once they have your money they transition you to a service team that is unresponsive and does whatever they can to avoid concrete answers. We first experienced a nearly 3 month delay for delivery of our order, and are now struggling to get a response on how to return one of our items that is unopened. On top of that, they are quoting a charge that is 90% of the original item cost for return shipping and restocking - a fee that is incoherent and predatory. They were quick to quote that rate, but will not respond with logistics to return even if we accepted that rate.Avoid at all costs!
              Read 16 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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