Business ProfileforWeatherseal Home Services Inc.

I purchased a "whole house" with new replacement windows from Weatherseal in 2014 for my rental property located at *** ****** ******* *****, ** *****. They removed the old windows and installed the new windows which was a total of 16 windows for $7,00.00. Upon the completion of the contract, I was given a warranty. Everything has been fine until last year when the tenant (from 2015-2021) moved out and I discovered one window was broken along with several screens in other windows were torn. I've called several times to have the broken window replaced and the screens. First I was told the screens weren't covered under the warranty, then I was told the windows they installed were no longer manufactured and were they no longer in stock. They dispatched a technician who came out to check the window and he determined it was "broken." I was advised by him to call the office and they would send out a salesman to get a new replacement. Next, when I called to follow up on when were they sending out a salesman then I was told that I needed to find the serial number on the broken window and they would send it to the manufacturer to have it replaced. I called today to tell them I couldn't find a serial number on any of the windows they installed. After speaking with them today feel like they're giving me the run-around because they don't want to honor the warranty for the windows I purchased. To add insult to injury now they want to charge me a service charge to have another technician come out to check the broken window because the first technician that came no longer works there and he didn't specify/clarify what he meant by "the window was broken." I simply want the window replaced for which I have a lifetime warranty.