Business ProfileforSarchione Chrysler Dodge Jeep Ram

Deceptive Practices and Lack of Accountability My recent experience with Sarchione Chrysler Dodge Jeep Ram has left me not only disappointed but also facing an unexpected financial burden. As an out-of-state military member, I relied on the dealership's assurances when purchasing a low-mileage 2020 SUV, and unfortunately, the outcome has been nothing short of a nightmare. I chose Sarchione because of their supposedly reputable status and the information provided by the salesperson. I explicitly inquired about the presence of rust on or under the vehicle, to which I received a confident "No" in response. Trusting this information, I proceeded with the purchase, unable to personally inspect the vehicle due to military duties. Upon the SUV's arrival, my optimism quickly turned into dismay as I discovered extensive rust on the undercarriage and the peeling off of the undercoating. Seeking resolution, I contacted Sarchione for assistance, only to be met with a shocking lack of accountability. The dealership dismissed the severity of the rust issue, claiming it didn't warrant compensation. Their excuse that even brand new vehicles in Ohio accumulate rust was not only irrelevant but also an attempt to justify the misinformation provided by their salesperson. To add insult to injury, the disrespectful comments made by the Used Car Director about my concerns, calling me "insane" to his co-workers, only intensified my frustration. Ultimately, they prioritize their sales over customer trust. The blatant lies, refusal to acknowledge their mistake, and the suggestion that misleading customers is acceptable, paint a distressing picture of Sarchione's business ethics. While I can address the rust problem locally, the emotional distress and financial strain caused by this ordeal cannot be easily remedied. I strongly caution fellow military members, especially those unable to personally inspect vehicles, to exercise extreme caution when considering Sarchione Chrysler Dodge Jeep Ram.