Business ProfileforGrand of Dublin

This facility is understaffed, no training at all, very negligent/careless with my mother and I had her discharged 9 days after she was admitted there for rehab. So much happened with that week from giving my mom her morning meds at 2:00pm giving her dinner meds at 11:30p at night because they sent the nurse to another floor to work and she got behind, my mom would get herself to the bathroom because staff was unreliable. Not to mention a STNA took my moms oxygen off of her and put her in a wheelchair and took her to another area to get weighed. Also she woke up from a nap and her oxy was 77 because her hose was out of her machine. I had a BAD experience with the lead nurse not listening to my concerns about my mom while she was watching videos in her phone. The lead nurse gave my mom both fast & slow acting insulin without checking her blood sugars first and my moms sugars bottomed out at 9:30p that night and she broke out in a horrible sweat & called for the nurse. The ****** male ) who had been rude to her twice already walked in and said `what do you need` she told him that she needed the nurse and her sugars are to low he just replied` the nurse is doing her rounds she will be in and just left my mom lay there & did not go get the nurse. eventually they came in and gave her candy, orange juice to get her sugars up. They did not help her shower BUT put her in the shower on her 6th day there and said wash what you can and yell for me when you are done. Mind you my mom is 76 just had surgery on her knee due to being diagnosed w/septic joint. She needed help getting around & showering also therapy being there 9 days they worked with her in therapy twice. I feared that something was going to happen to her if I left her in there so I had her discharged & request PT at home thru Ohio Health. So her being there was pointless I would NEVER recommend this place to my worst enemy so please be cautious putting your loved one in this facility.

Thank you for your message. The standards that we expect as an organization are taken very seriously and we always want to know when someones experience was less than excellent. Our staffing ratios are excellent at ***** patients per staff member per day which is aligned and often in excess of what other centers are able to consistently staff; In addition to direct care staff, nursing managers are on duty daily to enhance care being provided and especially to be available to family members if there are questions or concerns. I am the Administrator, but also an RN, dedicated to positive clinical and service outcomes for residents and families. I would be happy for the opportunity to personally review and discuss your experience. Please contact me at ************.