Business ProfileforPerformance Honda

My wife and I have been loyal customers of Performance Honda for years. We both purchased our vehicles there and took them there for all services. I had my Accord there on May 25 and had the brake calipers replaced. My car began making horrible noises and it sounded as if the entire bottom of the car was going to fall off. It did not feel safe to drive very far so I took it to Jeff Wyler Honda which is closer to my house to determine what was going on. They discovered that “the rear caliper body to caliper bracket mounting bolts were missing.” They were simply gone. They asked if I had the calipers replaced recently. They had to order the bolts and recommended that the car shouldn’t be driven with the bolts missing. My wife and I had to share her car and she had to utilize Uber a couple of times until the bolts could be replaced. I had to pay $163.99 for the installation of new bolts. I reached out to Performance Honda and received a call from M***** H******** He said he was the manager there even though he was not listed on their website at all. I explained what had happened and he immediately became defensive and said it was not the fault of his garage. I offered to show him the receipt and video showing the bolts were completely gone from a job one of his employees completed. He said he didn’t need to see anything because it was not their fault. He could not explain how caliper bolts fall out. I asked to speak to someone else and he said he was the person in charge. He eventually hung up on me. I sent an email to the GM asking for help and he never reached out. I have the video from Jeff Wyler showing the bolts missing but I am unable to upload it.