Business ProfileforApollo Heating & Cooling

I am a senior & purchased an Ac unit from you in good Faith 3years ago this July. I have had your tech diagnosis issue and spoke with ****** regarding resolve. My AC unit cost was close to 4,000 and by time done with finanace cost 5,000.00. It was deemed needing a new evaporated coil that is supposed to last 10-20 years! This cost was quoted at 3,000 to replace including labor. That's almost as much as I paid for the unit and I protest!! This is ridiculous to happen & the cost for 3year old unit!! I have consulted a lawyer and my rights.. I was not informed that as well I was purchasing a low end carrier and parts that doesn’t hold up to reasonable time as such!! You are trying to pull a big one over on a senior, on fixed income. I about died from heat stroke before this cool spell with no air.. I had a heart attack and stroke this passed Feb. I definitely won't continue to be takin and will fight for my rights on this! I would like a whole better unit replacement..Or a 5 year guarantee on whole unit plus labor with new part. I don't trust your company now to fix anything without being covered! Please respond in timely manner to grant my wishes for resolve before my intentions to seek legal action moving forward.!!!

Thank you for you business. We feel bad that you are having issues with the system that you purchased, and never want any of our customers to have issues such as you are having. According to our records we gave you options for three different units varying in cost and benefits. We always let our customers choose what is best for them in any situation let alone a replacement of equipment. We clearly explain to everyone what their options are, and then back that up with a full sales agreement that spells out everything clearly, go over it line by line with our customers, and them have them sign. The warranty you have on the system you purchased is from the manufacturer and not us, as is standard in this industry. You always have the option to pick units that have better warranties, just as we presented to you. Our hands are tied as it costs us to do the work. We did speak to you several times about this, we have only quoted you to add refrigerant and do a leak search, as nothing can be "quoted" to fix the unit until we find out exactly where the leak is, so we are not sure about the $3000 that you are referring to. On the budget friendly upfront cost unit you chose to purchase, it doesn't cover this work that needs to be done before we can determine what part is actually leaking. to add to all of that, you have told us that you have been having some other person looking at and working on your system before you called us recently. There is never any way that we can warranty something that was not done by us. Our service manager had offered you for FREE to do a leak search as we were trying to be nice people and help you out in your situation, as we are always empathetic to what our customers needs are. This would let you and Apollo know what was actually wrong and then go from there on what could be done. Sorry we are unable to provide free work to you more than what we already have (over $500 worth of work mind you), but we don't make decisions for people on what to buy. There are far too many options and opinions out there for us to assume what will work for our customers needs and wants. All we do is offer what we can do. If you chose not to use us anymore, we will be sorry to see you leave and we always want to keep every customer for years to come, but that is your choice. Your factory warranty will remain no matter what licensed company you have work on your equipment.

In reply to Apollo Heating Cooling Your expertise lies are being unmasked in dissatisfaction of many people feeling they've been taken followed up by your lies in coverup reviews of many!!! I was NOT told I was paying **** plus interest on a low end AC and of parts that don't hold up!! why would I buy a sh*tty AC Unit & at that cost open for break down shortly there after.?!! Are You serious???