Business ProfileforVisible Changes Salon
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1136 Mount Vernon Ave, Marion, OH 43302-5623
- BBB File Opened:
- 2/23/2000
- Years in Business:
- 27
- Business Started:
- 10/22/1997
- Business Incorporated:
- 10/22/1997
- Type of Entity:
- Corporation
- Alternate Business Name
- Rejuvenations Salon
- Tikrabaus, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:30 PM
- T:
- 9:00 AM - 8:30 PM
- W:
- 9:00 AM - 8:30 PM
- Th:
- 9:00 AM - 8:30 PM
- F:
- 8:00 AM - 3:00 PM
- Sa:
- 8:00 AM - 3:00 PM
- Su:
- Closed
- Business Management
- Mr. Timothy Sullivan, President/Owner
- Contact Information
Principal
- Mr. Timothy Sullivan, President/Owner
Customer Contact
- Mr. Timothy Sullivan, President/Owner
- Additional Contact Information
Fax Numbers
- (740) 382-0249Primary Fax
Phone Numbers
- (740) 389-6477Other Phone
- (740) 382-3634Other Phone
Email Addresses
- Primary
- (740) 382-0249
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/31/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is clearly an instance of deceptive advertising. I purchased a gift Certificate for a spa package, "Give Me the Works" Full Body One Hour Massage, Rejuvenating Facial, Classic House Pedicure, Classic House Manicure, Rejuvenations! Haircut and Style, Lunch and Special Gift. Approximately 5 Hours $230.00. Upon purchase the attendant was not willing to send me a receipt. She would not email a receipt, she would not text a receipt. There was no way in which she would provide me a receipt. I consider this to be suspicious activity.
I was later informed this package is not available to be performed on the same day, that each thing needed to be booked on separate days. This was falsely advertised as a package. The owner is not even able to give me a date that the package, as advertised, can be provided. This was not disclosed to me at the time of purchase, on their website or verbally.
When I asked for a refund the owner told me they have a no refund policy on gift certificates. This was not stated on their website. Nor was it disclosed to me verbally.
I would not have purchased the Gift Certificate had I known they were not able to provide this specific service as it was advertised. Nor would I have purchased it knowing there were no refunds of gift certificates. This is not posted on their website. It was not disclosed to me verbally when I called to purchase the gift certificate.
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