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            Business ProfileLykins Energy Solutions - Massillon

            Fuel Oil

            Contact Information

            652 Erie St S

            Massillon, OH 44646-6712

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            (330) 837-9425

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            Business Details

            Location of This Business
            652 Erie St S, Massillon, OH 44646-6712
            Email this Business
            BBB File Opened:
            10/25/2022
            Business Management
            • Mr. Mark Schlabach, Operations Manager
            Contact Information

            Principal

            • Mr. Mark Schlabach, Operations Manager

            Customer Contact

            • Mr. Mark Schlabach, Operations Manager
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            10/25/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            10/12/22 Wed - called for pricing ONLY on a delivery of heating oil to my son's residence. (Also called 2 other companies after that for pricing). 10/13/22 Thurs - Lykins delivered 200+ gallons to my son's residence & left bill for $1.2k on door 10/13/22 Thurs - called Lykins & spoke with Jarod explaining I did not request or want a delivery & to come back & remove their product 10/17/22 Mon - spoke with Ben @ ****** explaining situation. Ben tried to offer to match competitor price. I declined & requested removal of product again. He said he would call me back after he reviewed the call log. 10/17/22 Mon - Ben called back & offered another lower price of $4.95 gal. I again, declined & explained I did not want the delivery nor did my son (homeowner) want the delivery. He ended the call. As of today, Wed 10/19, they have not removed their product or contacted me with resolution. My concern is they are billing my son for something he did not request himself nor did I request for him. What can I do to get this issue resolved? Copy of bill & call log attached.
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            BBB Serving Canton Region & Greater West Virginia

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