Business ProfileforMedina Auto Mall

The staff misled us with a lot of information regarding our grand Cherokee Summit 4xe. Many Lies to sell us a car from **** our sales guy. Horrible sales staff horrible customer stoned service. They do not take customer sides at all. They only fend for themselves and tell us that we are wrong. The management has totally avoided us as they know they just want this to go away. But this will not happen with us. We have brought our car in for seven recalls already and we have brought it in a numerous times because the electrical part is faulty. They told us we never had to charge our SUV and it actually has to be charged every night to be able to use the electric. And when there is electric available, you can only go between ***** miles and then its zeros out and youre back to full gas at only 17 miles a gallon. This has been a nightmare of a year with this SUV and their staff after we bought the car. The sales guy told us nobody has even been trained on how to fix a 4XE electric grand Cherokee finally had somebody get trained, but he told me we really dont know how to fix these. They shouldve never been sold. The service manager actually told me there is a class action lawsuit against these SUVs and that he never ever wouldve sold us this car nor the dealership have sold me this car. (case in point). We highly recommend never to purchase a vehicle from here again just our opinion and feelings.