Business ProfileforRick Roush Honda

TAKING ADVANTAGE OF WOMEN! I was just there for my scheduled service and was quoted rear brakes. I didnt feel like my rear brakes were ready and the advisor kept pushing for rear brakes. He called me multiple times about it. I decided not to have them done and get a second opinion, based on the advice from my boyfriend who works for another car dealership. I was frustrated to learn that I dont actually need rear brakes for my car, and that I have quite awhile before they need replaced. The second opinion measured at 6mm on both rear brakes. I trust the service techs to be honest with me and felt I was being taken advantage of for being a woman. Right now I do not trust your team to take care of my vehicle.

Thank you for taking the time to review ********************** concerns. I am sorry that she is unhappy with our service departments recommendations. We take a lot of pride in earning each of our customer's satisfaction. We are currently ranked as one of the highest Honda dealerships in the nation. We also have an A+ rating with the BBB. It would be impossible to maintain that high of a rating if we took advantage of our customers. The technician that inspected ****** vehicle is ***********************. He is one of our best A Tecs. He has been employed with us for over 28 years. I understand that even the highest rated businesses and top rated technicians can drop the ball once in a while, however that is not what happened here. I understand that ***** received a second opinion, that upon inspection, claimed that her brakes were fine. I do not know if that person that performed the second inspection was a Honda Certified A tech or not but I do know that *********************** is one of the highest rated A technician's within American Honda. I agree totally with his recommendations. The brake pads were not fine. The brake pads when new have 10mm . Honda recommends replacing the brake pads at 3mm. On ****** vehicle the brake pads on the left rear were worn to 6mm but the brakes on the right rear were worn to 4mm. With only 1 mm away from replacing the pads, with uneven wear and pitted rotors I would think that if we sent her away, telling her everything was fine, it would have been not in her best interest. If there was one area that we could have been better at, it was within the explanation of what was being recommended. ***** then would have had all the information to make her own decision. I apologize for that. The explanation of what was being recommended was obviously not done effectively. I have owned this dealership for over  I have owned this dealership for over 30 years. I have never had anyone claim that we discriminated against them in any way, employees or customers. We are a family-owned business and I am directly involved in the day to day operations. I feel bad that ***** felt that we were trying to take advantage of her because of her gender. That is a horrible feeling that no one should ever have to experience. I assure that was not the case here. When ***** decides on replacing her brakes I would like to offer a fair discount for the lack of communication on our part to fully explain the repair recommendations. Please let me know if there is anything else that I can do. Thank you for your time and your involvement.