ComplaintsforMike Castrucci Chevrolet in Milford

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a vehicle from them I was not told that it had open recalls on it and they did not fix the recalls before selling it to me. Because the recalls were not done I experienced engine failure. I have attempted to contact them several times and cannot get a call back. I’ve also contacted Kia who will not fix my car because the dealership did not have the recalls done and did not tell me about the recalls

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2015 Jeep Cherokee 07/2020. Basically from the day I rolled off the lot, it had issues. Within the first year, it had to be towed back to the dealership multiple times. Multiple times it would get fixed and then a few days later something else would go wrong. During the first year it had spark plugs, fuel injector, catalytic converter, transfer case, tie rod, and axel replaced. This includes one terrifying night when I was driving home and all of a sudden the dashboard lit up, the car would not accelerate past 35mph without the car shaking violently. And now 2.5 years later it's starting to have the same problems again. While on the highway a month ago the car started to shake and could not accelerate. I ended up having to get all the spark plugs and fuel injectors replaced. While those were getting replaced they noted the radiator had a leak and that will need to be replaced. The icing on the cake is now it seems there is something wrong with the transmission as the vehicle gets stuck in park when trying to reverse or stuck in first gear and can not go past 10mph. I understand that I purchased a used vehicle and can not expect perfection but there is no justifiable reason why a car should have this many problems in such a short time.

  Business response

  12/30/2022

  Thank you for sending us the complaint sent in by Ms. ******. We are never pleased to hear about any customers dissatisfaction with a vehicle purchased, but as she stated, the vehicle was purchased used and in fact is now 7 to 8 years old. Not knowing anything more than what was included in her complaint, may we request the mileage on the vehicle please? And regardless of that, has Ms ****** considered trading this vehicle in for another vehicle that she may find to be more reliable? I would assure her that we can help by selling her something at or near cost as well as help her with a very generous trade in allowance for the 15 Jeep.

  Thank you

  Mike C

  Business response

  01/03/2023

  Im open to your suggestion........I would like to know the mileage of the vehicle please? You purchased it with 86000 miles approximately. What did you have in mind? Would trading you into something newer and more reliable be a possibility? Again, we apologize for your hardship, but this is the first that it has been brought to my attention......it is an older vehicle with likely in excess of 100,000 miles......we want to help but you have to offer us the chance.

  Customer response

  01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  vehicle is at 112626 miles. On the topic of a trade in, I am hesitant. I do not want to end up in the same position I’m in now and also have sunk so much money into this car recently I’m not in a place financially to put a down payment on something newer. I really want to just get rid of it and save up for something brand new. 
  
  Regards,
  
  ***** ******

   

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 20th, 2022, I was driving out in the country on **** towards **** *****. The steering tightened up and came up with a sensor that said Power steering ESC. The car went offroad due to the steering tightening from the power steering going out in the vehicle. I contacted the dealer, Mike Castrucci Chevrolet, and they told me that I would have to pay for any problems with this vehicle and I have only had the vehicle for 3 weeks. I put $2000 down on this vehicle and now am in a deathtrap due to this issue. I bought the vehicle at 57,000 miles. The vehicle only has 60,800 miles and feel now that this issue could put my life and others at risk due to a faulty steering issue. I do not understand why this vehicle has driven beautifully to this point and yet there are many **** ******* that have that problem. How long will it take before someone recognizes this problem. There were no warnings before and I could have gotten myself and my friend killed in this car driving at night in the country. I spoke with an ******** representative and he said that he had a **** ****** with the same issue. They discovered that it was the power steering motor having to do with the traction control. I guess that I will be forced to keep driving this vehicle, and if there is an accident, then I should hold liability to be General Motors and Mike Castrucci Chevrolet who refuse to fix this car. When I took the vehicle, I was promised that they would stand by their car. I have witnesses that told me that if a problem was to arise then the dealership would do everything that they could to fix the issue. I am asking for the car to be fixed since I only have put 3,000 miles on it and there is no way that a car would have these issues due to age or mileage. I am getting no help with this situation. However, this is my only vehicle so I will keep this on the road until this is resolved. I am asking for the car to be fixed or a refund on the vehicle. They even refuse to provide a loaner.

  Business response

  11/21/2022

  ** *******, please have the vehicle towed to the dealership. We will repair at no expense to you. Sorry for the inconvenience. Your point of contact will be John ********. He is the service manager. Thank you, Mike Castrucci 

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 2, 2022 we were looking for a truck. We had seen Mike Castrucci had some ***** **** *** in stock when we called they told us to come down which we did. Meeting with the sales person Frank R***** he sat down with us and told us the trucks listed were in transit all sitting in ***** ********. We left since there were no trucks to be purchased. Later changed our mind on a red 2500, my wife called the sales person, who now was someone else, to say we would like to put on name on a truck in transit. Since there is no merchandise you couldn’t put money down, or so they told us. The sale person at that time said the truck would be in in two weeks. We wanted to know what to do to hold the truck for first consideration. He told us to complete a precredit app on their web site which we did thinking this was to hold the truck. To our surprise the financial person called wanting to ***** paperwork to us. Nothing was signed or discussed about a purchase of this vehicle that was not there. We received it, completed financial documents with a lender total charges and a due date of 9/2/2022. My wife called Travis L***, Sales Manager he told us that we completed a credit app and they had the right to run our credit and secure a loan. I asked him about the two weeks if the truck would be there his reply was, we don’t know when that truck would arrive could two to three months from now and the sales man was not supposed to tell us 2 weeks. I told him he ran our credit 4 times his reply was no just two. Castrucci ran out hard inquiries four times. After that we continued to look for another 2500 HD and found one in ** at a GMC dealer. We bought that truck. Informing Travis L*** that we had purchased the GMC. They miss informed us intentionally to lead us into a sales contract pulling our credit 4 times without permission. We would like the company to contact the credit companies and pull those hard inquiries back. There was never any product to buy.

  Business response

  07/21/2022

  Thank you for contacting us regarding *** *****. By his own admission, he agreed to buy the Red 2500. He did so because we had explained to him we do not hold vehicles. We only assign a vehicle "SOLD" when a customer agrees to buy one. Any vehicle listed on our lot that is not physically on the lot, is marked IN TRANSIT. So.....when he initially visited the dealership, he was looking at trucks listed online that were designated at IN TRANSIT. He left after we refused to HOLD a vehicle for him but then later changed his mind and communicated to us he wished to go thru with a purchase on the Red truck. WE ASKED HOW HE WAS GOING TO PAY FOR THE TRUCK ...... now that we was telling us he in fact wished to buy it. We asked him was he going to pay CASH OR FINANCE......we were told they were going to finance the purchase. We asked them to fill out a credit app that would secure the financing with the bank that gave them the best rate. This is what they did......they filled out the CREDIT APPLICATION FOR LENDING.....and we of course submitted it to a couple banks in an effort to get the best rate. Any customer would expect us to do just that.....any customer that was sincere in their intent to really buy our vehicle. But, in the end,  ** ***** had only effectively put our truck on hold, even though that wasnt our agreement.....he had put our truck on hold by saying he was going to buy it, but then kept looking for a truck which in the end he decided to buy, and now is upset that the credit application that he filled out was submitted to the banks that it was sent to. In the end, had they been forthright by saying they were going to keep looking for trucks, we would have never held our truck up for even one day and would have never gone thru the process of selling them a truck only to have them decide to buy elsewhere. To make this clear, they knew we would not hold a truck UNLESS WE HAD AN AGREEMENT TO PURCHASE. They told us they wanted our truck. They then filled out the APPLICATION FOR CREDIT in order to move forward with buying the truck......why else would you fill out a credit app? Had they been forthright in the fact that they were going to continue to look for a truck, we would have NEVER PUT OUR TRUCK ON HOLD nor have them fill out credit apps etc......

  Thanks

  Castrucci Chevrolet

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *****.        After reading the response there are quite a few inaccuracies stated by responder, first of all we did come in to purchase a **** **** ****. Which we were aware they none for sale on there lot and were working with a young man who said the trucks they had for sale were in transit. So we asked him the length of delivery and he replied 2 weeks max! Then we’re told to hold truck you have to pre qualify and not to use the online credit app. I had also ask them about a refundable $500-$1000 down payment and the credit will come when the truck is on the lot, he responded that’s not how we do business. So we did an appt. That they had on a private connection but it was to (pre qualify) so one hour later financial guy calls and said your ready and we are to be sent a paper to sign. 2 days later we received a ***** package with about 35 copies of what was the loan to GE credit and places marked to sign along with the truck description and vin # along on such paperwork was the loan starting date of all which we denied to sign because there is no truck there. We talked to the sales manager at this store he got very defensive about our concerns on the loan paper, so I did tell him that this truck will be there like the salesman said in 2 weeks we will just bring the paperwork then and get the truck, he replied to me 2 weeks it could be 2 months before this truck is delivered we have no knowledge of delivery date and that is not was represented the first start of this whole deal. The pre qualifications process was the only way they would sell you a truck and no other options, so this would instruct us that there financial departments is getting some kick back from what ever financial institutions they can sell you on way prior to vehicle delivery. We did purchase a2022 GMC out of ******** at a whole point less than what castruicci had offered us but the ******** dealership found there way business not what GM would have recommended, also castrucci had place our truck as a trade in vehicle on there truck which wasn’t going to be there for another 4-8 weeks, but the ******** dealership got a good laugh out of the whole transaction. Getting prequalified means that you are credit worthy it should not mean to sign the loan paperwork 2-3 month before the purchase item is there in front of you. Really didn’t expect them to pull 4 hard enquire for prequalufication.
  

  Business response

  07/22/2022

  In the end, we made clear we did not hold trucks. We have too many buyers and do not wish to hold one only to have a customer decide to do something different. Sorry for any confusion on our end......truth be told, neither side was very clear. We recommend the customer contact the credit bureau in an effort to have inquiries removed. They do go away in time but we are unable to have anything altered on a customers credit file on their behalf.
  
  Thanks
  Castrucci Chevrolet

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *****.     Trans union informs us that the company that has requested the credit information can send them a letter to remove the credit checks and as they castrucii company referred yes in time they will fall off too the toon of 24 months! Never thought we would have had 4 inquiries on our credit just to hold a vehicle that has not made its way to the dealership yet! Lesson learned!!! *******
  

• Initial Complaint

  11/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I bought a used 2017 GMC Canyon sle on 08/24/2021 Part of the sale and one of my requirements was a trailer hitch witch the sales man Joshua W wrote up a due bill for and said when the parts come in they would call. After a month my wife and I started calling to find out whats going on The service department had no clue and said we had to talk to the salesman. the salesman refuses to return my calls One lady i talked to told me she would look into it and never got back, the next day I called and told me they don"t do trailer hitches All I want is the trail hitch that"s why I needed a truck and I bought this truck because I was promised one installed

  Business response

  11/23/2021

  The manager will be calling them immediately...sorry for the delay and we appreciate their patientce.

  Customer response

  11/23/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. They have called and going to call back to set up a date and time to install the hitch. If they follow throw ill update feather
  
  Regards,
  
  ***** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩