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          Find a Location

          The JM Smucker Company has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The JM Smucker Company

              1 Strawberry Lane Orrville, OH 44667

            • The JM Smucker Company

              18746 Mill Street Meadville, PA 16335-3644

            • The JM Smucker Company

              P.O. Box 280 Orrville, OH 44667

            • The JM Smucker Company

              18746 Mill St Meadville, PA 16335-3644

            Business ProfileThe JM Smucker Company

            Food Manufacturers
            Multi Location Business

            Contact Information

            1 Strawberry Lane

            Orrville, OH 44667

            Get Directions
            Visit Website
            (330) 682-3000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 127

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The JM Smucker Company has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The JM Smucker Company

                1 Strawberry Lane Orrville, OH 44667

              • The JM Smucker Company

                18746 Mill Street Meadville, PA 16335-3644

              • The JM Smucker Company

                P.O. Box 280 Orrville, OH 44667

              • The JM Smucker Company

                18746 Mill St Meadville, PA 16335-3644

              Location of This Business
              1 Strawberry Lane, Orrville, OH 44667
              BBB File Opened:
              9/27/2004
              Years in Business:
              127
              Business Started:
              1/1/1897
              Business Started Locally:
              1/1/1897
              Business Incorporated:
              9/26/1921
              Type of Entity:
              Corporation
              Alternate Business Name
              • Folger Coffee Company
              • Smuckers
              • Folgers Coffee
              Business Management
              • Mr. Timothy Smucker, Chairman
              • Mr. Vincent Byrd, Vice Chair
              • Mr. Mark T. Smucker, CEO
              • Mr. Steven Oakland, President, Coffee & Food Service
              • Mr. Barry Dunaway, President International & CAO
              Contact Information

              Principal

              • Mr. Timothy Smucker, Chairman
              Additional Contact Information

              Fax Numbers

              • (330) 684-6410
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/14/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Back end of March beginning of April we gave our dogs 2 dogs treat from Canine carry outs from the smuckers company. They then got deathly sick. To the point it was 3 vet trips between the 2. There was nothing changed in the diet of the 2 in 13 years, just these beef treats. After 3 trips and close to 600 dollars they finally got taken care of. The vet has been with them since they were puppies and they know the dogs. I called and they opened a case. They wanted the treats back and vet reports invoices etc. Which i gave. Today they denied the claim and stated every excuse they could. From it was the wrong treats from the phone call to the dogs get into alot (which they do not they are home with me 24/7 and leashed outside) to they were outdated treats. Well I cant confirm they were they took them back and currently have them and I cant see them being outdated when we just purchased them. Then she stated that the treats were tested WHICH they were not tested from the ones they sent back. They only looked at the package numbers not the treat themselves. Whose to say something happened from the warehouse to the store they never checked the actual treat. I wouldnt find this odd but BOTH dogs not 1 got sick this is not a GI issue like they are claiming it, Plus when we were in the vet for one our dogs arthritis shots a lady was in the vet crying with all the same symptoms that our dog had after she given them a treat and low and behold it was the canine carryout beef like ours. This company needs to take responsibility and check these treats
              Read More
              Read 25 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Marvie C

              08/10/2023

              I am on auto-ship every 6 months. They shipped out my 6 month supply of coffee that has and expiration date on it that will expire in 4 months. I called them, 2 different times to try to get a resolution to satisfy both Smuckers and myself but, I was told they would not correct the issue in any way whatsoever. I am not asking for anything for free, I am asking that they let me return a least 2 of the containers and they ship out 2 replacements with a better extended date. They refused and said that was the furtherest out expiration date in their warehouse. I then asked to return the entire order, I was told that I would be responsible for a shipping cost because it was not a mistake on their end. When I explained how much it would cost me to return this size box, a representative gave me the suggustion that I figure out what to do with the coffee before the expiration as in sell it or give it away to my friends and neighbors. If this is J.M.Smuckers idea of great customer service I surely do not want to see the other type of service they may perform. They do not seem to care about the customers at all. I will figure out what to do with the coffee but I can and will promise that J.M. Smuckers will never get another penny from me. I will now change brands and never again buy any of their products. Customers beware before signing up for their auto delivery.

              The JM Smucker Company Response

              08/14/2023

              Please know we take all consumer concerns seriously and always act in good faith to come to a satisfactory resolution. We do value our consumers and as a courtesy we will ship two containers of coffee after we receive our scheduled delivery.
              Read 1 More Customer Review

              Local BBB

              BBB of Akron

              More Info on Local BBB

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