We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Civista Bank has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Civista Bank

              100 E Water Street Sandusky, OH 44870-2210

            • Civista Bank

              16 Executive Norwalk, OH 44857

            Business ProfileCivista Bank

            Bank
            Multi Location Business

            Contact Information

            100 E Water Street

            Sandusky, OH 44870-2210

            Get Directions
            Visit Website
            (419) 502-9932

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            133 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 159

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Civista Bank has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Civista Bank

                100 E Water Street Sandusky, OH 44870-2210

              • Civista Bank

                16 Executive Norwalk, OH 44857

              Location of This Business
              100 E Water Street, Sandusky, OH 44870-2210
              BBB File Opened:
              4/4/1989
              Years in Business:
              159
              Business Started:
              1/1/1865
              Type of Entity:
              Corporation
              Number of Employees:
              55
              Alternate Business Name
              • Citizens National Bank of Norwalk
              Business Management
              • Mr. Dennis G. Shaffer, President
              Contact Information

              Principal

              • Mr. Dennis G. Shaffer, President

              Customer Contact

              • Mr. Thomas D. Huff, President/CEO
              • Mr. Dennis G. Shaffer, President
              • Ms. Kelly Calmes
              Additional Contact Information

              Fax Numbers

              • (419) 627-4617
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              133 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/06/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I opened an account in July 2024. In August I was out of state when diagnosed with stage 2 lung cancer, left unable to travel back home. There are no Civista branches where I am now at. At first the manager of the ***** IN branch was willing to accommodate me due to the circumstances. However later when I discovered unauthorized charges on my account the company effectively treated me like garbage- I was locked out of my online account and informed they would not mail a replacement debit card to any other than my home address despite telling them I was not there. A new manager was quite rude, insisting I drive an hour to a branch for a new debit card despite them knowing my circumstances. As an **** would cost me $90 round trip to deal with an account that has less than $75 in it, as well as the fact I am now physically unable to to drive more than short distances, I refuse to deal with this bank any further. I currently only require a debit card to pay for my current mobile phone number, opting to get a reloadable prepaid card instead of deal with the rudeness and indifference of Civista bank further.
              Read More
              Read 132 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mark R

              08/25/2024

              I filed my tax refund with turbo tax the irs send my refund to Santa barber bank that sent it to Covina bank . I never received my refund of $890 that I was supposed to get on 2/14/24 the irs gave me routing and account said it’s in a green dot account that I didn’t authorize I want my refund this is unfair it’s been months
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.