ComplaintsforOwens-Corning

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 9, 2022 we hired Owens Corning (****** * ******) to remodel our basement. ****** * ****** started the work on May 16, 2022 and put in our contract that the work would be completed on May 25, 2022. As of August 24, 2022 NO work has been completed. The total cost $25,573.70. Deposit was $2573.00 and $9200.28 was paid on the start of the project 5/16/2022 and balance of $13,800.42 is due on completion of the project. The following is what we paid for, Replace (5) hoper windows which one is installed upside down, install 850 Sq ft Armstrong Suspended Ceiling he is also charging me an additional $3,500.00 to replace the ceiling tile which both the tile and the Grid that were improperly installed, damaged and hanging. Readjust electrical outlets and patch drywall as needed, two rooms still need drywall and paint, change electrical switch in the bathroom which is still the old switch, paint all basement walls including stairwell which is not professionally done, install (5) dimmer switches, install (14) LED can lights, (3) single pole switches, wrap pole with with white pine and paint still not done, remove carpet and install 850 Sq ft Laminate Flooring, we were told by **** ***** and ***** Flooring department that we should not put Laminate Flooring in the basement so we upgraded to Vinly Plank Flooring and it wasn't installed properly. ****** * ****** tried to fix it but made it worse. Install access panel for clean out, install (2) cabinets under countertop which are NOT installed he also had us buy and pay for additional cabinets, install mini refrigerator and electrical outlet, he had us buy our own mini refrigerator which is NOT installed, repair trim under counter and paint, remove half wall and countertop and install new counter which hasn't been installed. Nothing is completed and/or done professionally. He also put drywall over A/C vent. Only contact is cell (**** ********. These Photos were taking today August 24, 2022

  

  Business response

  08/26/2022

  Owens Corning has contacted the customer directly 

  Customer response

  08/29/2022

  
  Complaint: ********
  
  I am rejecting this response because: I am waiting on the business to respond regarding ****** ****** employment status with the business and also to found out how can ****** ****** use this businesses logo if he is not an employee and get away with it. 
  
  Sincerely,
  
  ***** * ******* **********

  

  Business response

  08/31/2022

  A representative from Owens Corning has contacted the customer directly to discuss the situation further.

  Customer response

  09/01/2022

  
  Complaint: ********
  
  I am rejecting this response because: Owens Corning is allowing ****** ****** an (Independent Contractor)to use their name and logo outside of Owens Corning Basement Finishing System Installs. Therefore, Owens Corning has some responsibility in this. 
  
  Sincerely,
  
  ***** * ******* **********

  

  Business response

  09/06/2022

  Independent Contractor, ****** ******, is not authorized to use our company name and/or logo outside of Owens Corning Basement Finishing System Installs.

  Customer response

  09/08/2022

  
  Complaint: ********
  
  I am rejecting this response because: ****** ****** is listed with the BBB as,  Owens Corning (****** * ******) which indicate he is employed with the company. At this time we will be seeking other options.
  
  Sincerely,
  
  ***** * ******* **********

• Initial Complaint

  08/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  OWNES CORNING SELLS CLASS 4 SHINGLES THAT ARE advertised to a very high impact resistance and they charge for those shingles accordingly. with a lifetime warranty. I submitted a claim for damage to their shingles a few days ago which showed significant damage to those shingles after 11 yrs of use. The damage was done by very small hail less than a dime in size. They are refusing to accept this claim dues to hail damage and my home has no attic ventilation since it is has foam insulation keeping the attic 80 degrees (not 110 degrees).. Most of the shingle damage was on the roofing above the porch and no ventilation would ever be required there anyway. A class 4 roof is required to withstand a 2" steel ball dropped multiple times from 20 ft. it should be able to easily withstand hail less than a dime in size..They also state they do not want to pay for the damage due to my insurance co paying for this roof when i will still be paying for the high deductible while an increase in my rate will soon follow.I have completed all their required documents and sent in all the required photos and expect them to pay this claim like any reputable company would do.

  

  Business response

  08/22/2022

  Owens Corning’s Limited Warranty on Roofing shingles states that we will cover all manufacturing defects that affect the performance of the roof. This warranty does not cover any problems with non-defective shingles caused by conditions or handling beyond our control such as inadequate ventilation, or “Acts of God” such as hail damage. We regret the consumer’s dissatisfaction with the terms of the warranty and resolution.

  Customer response

  08/22/2022

  
  Complaint: ********
  
  I am rejecting this response because I think it rather ironic that this company can claim the highest rating of a shingle (UL2218 Class 4) which would mean it has to pass those high standards in a lab for them to sell them as such.  That Class 4 standard means that you are well protected against extreme weather such as hail storms---per below.  They charge us a higher cost for that class of shingles and yet when damage is done by that same hail they say they don't cover it since its an act of god (as is any and every weather act).  Their own literature for this very shingle shows hail in highlighting its durability (attached).while also stating in that literature that it MEETS THE HIGHEST STANDARD FOR IMPACT RESISTANCE!!!!!!!!!!

  Their other claim is that there was no ventilation but as I previously stated, most of the damage was done above the porch areas which would certainly not be a ventilated roof area.  They also never stated anywhere on their warranty that your warranty is void due to having a foamed insulated house.  Millions of homes have foam and it is now the preferred way to insulate home in many regions of the US.  As I previously stated, if the ventilation was an issue, there would be more damage on the main house and not above the porched areas.

  Owens Corning is supposed to be a reputable company which stands behind their products.  Not a company that hides behind unjust excuses for them refusing to fulfill their commitments to the buying public.

   

  WHAT DOES CLASS 4 MEAN----(The cost of Class 4 impact resistant shingles can vary from company to company, but if you take the time to search, you will find that many companies offer UL Class 4 impact resistant roof options that are reasonably priced. In some instances asphalt shingles are affordable and Class 4 impact resistant, however they do have drawbacks. It is important to note that the price you pay for a Class 4 roof will mean your home or building is well protected from extreme weather events like hail storms.)
  
  
  Sincerely,
  
  **** *******

  Customer response

  08/24/2022

  [BBB Transcription via Email]

  
  ****************************
  Attachments
  11:45 AM (5 minutes ago)
  to me, ****
  
  Good talking to you this morning ********.
  
   I have included the promo literature showing hail in highlighting the benefits of this class 4 shingle.  I have installed the same shingle again since they appeared to have a warranty against hail damage.  I paid a premium for those class 4 shingles.  I could find nothing in their warranty that says they will not cover hail damage on a class 4 shingle.  If they did, no one would buy their shingles since the possibility of hail exists throughout the US….
  
   
  
  I will settle for nothing less than 50% of the material cost of the newly installed weatherguard shingles.  They should be paying for 100% of the material cost. 
  
   
  
  Thanks again for your time this morning..
  
  **** *******
  
  ************
  
   
  
  Sent from Mail for Windows

  

  Business response

  08/25/2022

  I am sorry Mr. ******* is disappointed by the response to his inquiry in connection with the Owens Corning Roofing & Asphalt Limited Warranty on Roofing Shingles. I want to assure you that we value our customers and their satisfaction.  We take pride in providing a warranty on our roofing products that is among the strongest in the industry. Our warranty states under the section "What Is Not Covered" section 1: "Acts of God, such as hail..." and section 6: inadequate ventilation are not covered. The warranty does not cover any problems with nondefective shingles caused by external conditions or handling beyond our control. 

  Customer response

  08/25/2022

  
  Complaint: ********
  
  I am rejecting this response because:  This company is clearly marketing their product (as depicted in the attached brochure) that will handle some hail and there is a picture of hail.   This picture does not have a big red X over the hail which would let everyone know there is no hail coverage, it just shows you hail.  On the back of that brochure (that I kept in a file the very day I bought those shingles 11 yrs ago), there is no mention in the details of the Class 4 Weatherguard shingles that there is no hail coverage---on the contrary--it states that they "have been engineered to face Mother Nature's worst and still look their best".  They then state "Meets the highest standard for impact resistance: UL 2218, Class 4".

  So Owens now wants go use some fine print not mentioned in their promo literature to say they never intended to cover hail period.  While this is convenient for them to refer to when a warranty claim comes in, the bottom line is Owens Corning is using false advertising to promote their Weatherguard Class 4 shingle and charging a premium for it.

  I will settle for nothing less than 50% reimbursement of the shingles recently purchased to replace the damaged ones.

  If this is not received within 10 days, I will form a class action lawsuit which will include a significant # of the homeowners who have filed a warranty claim dealing with hail and been denied.   I know 2 lawyers who will accept this suit on a contingency fee arrangement.  This will not cost me a dime but will cost you millions.   I am a retired angry old man with nothing better to do.   

  So the ball is in your court.  Give me your previous response to this claim and I assure you that this will end my claim with BBB.  You will then be dealing with the class action suit.  
  
  Sincerely,
  
  **** ******* (angry retired old man)

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 20, 2013, a new roof was installed in my house by TurnKey Construction & Maintenance Inc. This roof was done with Architectural shingles covered under 30 years warranty. On October 30, 2021, Mr ******* ****** (Who installed the roof) from TurnKey, came to repair a leak from my roof, and he informed me that the shingles were defective. On December 02, 2021, I was assigned a claim #********. On May 02, I had received a check#********** for $525.42 from Owens Corning Roof and Asphalt LLC. In consideration of the facts, the report from TurnKey Construction & Maintenance Inc. Expert, and Owens & Corning Roof and Asphalt LLC, "Shingles Proration Table". I`am 100% covered and I quote: Structure/Owners, Single family, thru Protection period Years 1-10 100%. I need my roof be replaced as soon as possible to avoid more damage to my property. I have available for you plenty original documentation: Owens Corning Limited Warranty on Roofing Shingles; damaged shingles; pictures and Expert report as need it. I will greatly appreciate your help to resolve this matter as soon as possible. Best Regards, ****** ******

  Customer response

  07/06/2022

  [BBB Transcription via Email]

  
  ****** ****** <**************@gmail.com>
  10:09 AM (12 minutes ago)
  to me, **************
  
  Dear Ms. *********
                               I'm forward to you a few pictures of the shingles from my house's roof,
  and some documentation pertinent. Please let me know, if you need any additional information regarding this complaint. I greatly appreciate your help on this matter.
  
  Best Regards,
  ****** ******,
  
  **** ******** **** ***
  ************* ** *****  
  Email:************************

  

  Business response

  07/06/2022

  Upon investigation, this warranty claim was settled within the terms of the warranty in place at the time the material was installed. We have examined the information that was provided and determined that the shingles are free from any manufacturing defects that would cause a roof to leak.  Shingles do not have the ability to leak as they are not permeable nor can they hold water. After careful review of the information submitted, we determined the concern on the roof to be algae. The settlement for algae coverage is to have the shingles cleaned and can be referenced in the Algae Coverage portion of your warranty.

  Customer response

  08/17/2022

  This is an evaluation letter from TurnKey Roofing Co.

   The Company and Team, who installed the roof, after an inspection done the same day.
  

  

  Business response

  08/17/2022

  Owens Corning has reached out to the customer directly.

  Customer response

  08/25/2022

  From: ****** ****** <************************>
  Date: Wed, Aug 24, 2022 at 11:53 PM
  Subject: Claim # ************* ******** **** *** ************* ** **************
  To: <******************************>
  Cc: ****** ****** <************************>
  

  
  
  

  Dear *** ********,

  
  

  As per your request, On August 23,2022, I have sent to you the following items:

  
  

  1. 4 pieces of shingle removed from the affected area from the roof. I have sent the biggest that I have, as per our conversation.
  

  2. 1 full size shingle, never used that I have pulled from a residual bag left for me, when the roof was installed. I added a note on it. (to be compared).

  3. I have sent to Owens & Corning Roofing LLC, a set of 19 printed pictures from my property by priority mail.

     On March 30,2022, 8 Pictures. I have the priority mail receipt.
  

     On April 20, 2022, 11 Pictures. I have the priority mail receipt.(*)

  4. I am forwarding to you the emails sent to Owens & Corning Roofing LLC, to inform you regarding this matter.

     On March 03/23/2022, my Contractor *** ***** ****** took 12 pictures from my property according to your specifications and He sent 3 emails to Owens & Corning Roofing LLC, the emails were not accepted, so I printed out the pictures and sent it by priority mail on April 20,2022.(*)

  5. On August 22,2022 I forwarded to you the inspection letter done by TurnKey Roofing Construction & Maintenance Inc. the same Company and Team that installed the roof in 2013.
  

  
  

  In consideration to the facts that I have exhausted all the resources, requests, documentation, evidence, inspections reports in order to resolve this issue. I will greatly appreciate your prompt solution to this matter.

  
  

  PS. Thanks for the pre-pay box sent to me.
  

  
  

  Best Regards,

  
  

  ****** *******

  ******************************

  Phone: ***** ********

• Initial Complaint

  06/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Contacted roofers about roof installed on my fathers home in 2017. They came out and saw the deterioration of shingles. The pattern stated defective shingles. Owens’s Corning requested a sample only to state it tested in their lab for bird droppings no defect. I asked for a live inspection they said no representatives were available. I’d like a refund to get the roof repaired or replaced with another brand. First they didn’t believe ownership , then bird droppings, then it extending from shingle to shingle so it had to be an outside source. Knowing now what I know about Owens Corning’s backing I would have never chose their product.

  

  Business response

  06/22/2022

  I am sorry *** ****** is disappointed by the response to his inquiry in connection with the Owens Corning Roofing & Asphalt Limited Warranty on Roofing Shingles. I want to assure you that we value our customers and their satisfaction.  We have examined the information that was provided and determined that the shingles did not show signs of a manufacturing defect. The granule voids on the shingles are caused by bird droppings. These contain ammonium hydroxide, which reacts with the asphalt in the shingle, breaking down the bonds and causing the asphalt to lose its adhesive properties. This is part of roof maintenance and not covered under the Owens Corning warranty.

  Customer response

  06/22/2022

  
  Complaint: ********
  
  I am rejecting this response because: if bird droppings caused this extent of damage the home with the same roof different color we had installed the same year would have the same problems. Finding traces of bird droppings would be on every installed shingle they test and just an excuse not to cover a defective run of shingles. It’s not possible the entire roof has been afflicted by damage from bird droppings in a short period of time. It’s not a maintenance issue when the roof was purchased and installed in 2017. They refuse to actually send out a representative to look at the roof. Stating they don’t have to. The roofers and contractors agree it’s a defective shingle. While it doesn’t happen often it does happen and to make a warranty claim against defects and not cover it is extremely decisive and will not be purchasing any more Owens Corning products if they don’t correct their mishap of shingles. I understand things go wrong with products that’s why theirs warranty’s. Having jumped through hoops they give out false claims stating bird droppings caused the fiberglass to be exposed. They make a claim this roof will last x amount of years and doesn’t even make it through 4 years and has to be replaced. I’ve requested a refund so I can have another roof installed which isn’t going to happen. 
  
  Sincerely,
  
  *********** ******

  

  Business response

  06/27/2022

  Our product technicians reviewed the samples and photos of the roof and the findings were not a manufacturing defect. Our team is confident in our analysis. Please see attached denial letter and additional info regarding bird droppings.

  Customer response

  06/27/2022

  
  Complaint: ********
  
  I am rejecting this response because: Bird droppings are every shingle in the world. This is a failed Owens Corning product that’s very probable been failed since installed. My father just passed but had health problems that limited him from inspecting sooner than 4 years. A roof with this kind of damage must be replaced, it was not caused by birds some most flaking is larger than my hand. That is a ridiculous claim to not fix their defective product. We have the same roof installed next door, same year, more trees = more birds… zero problems…. It’s unfortunate a bad batch comes down the line but it happens and it needs to be taken care of or don’t make claims of a warranty. I’m not one of the people making claims my roof didn’t last 40 -50 years like the company says because I know I will not. But I’ve never had one fail in this short of time. 

  
  Sincerely,
  
  *********** ******

• Initial Complaint

  06/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After much emailing back and forth, in regard to losing home insurance policy, we cannot come up with a resolution, Owen, warranty compamy, and the approved contractor, Red Dog, cannot resolve the problem. Hence, I will not be able to renew my home insurance.

  See attachments
  

  

  Business response

  06/15/2022

  Owens Corning has reached out to the customer directly.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Owens Corning Claim Number ********. Roof is 9 years old. 25-year warranty. North side of roof is showing premature loss of granular and fading. East side has shingles with irregular fading. Been over 30 days in moving into the appeals process. Breach of Warranty.

  

  Business response

  06/06/2022

  Owens Corning has contacted the customer directly.

  Customer response

  06/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  The roof has premature wear of granulars. Owens is not correct in their findings. 
  
  Sincerely,
  
  **** *******

  

  Business response

  06/06/2022

  I am sorry Mr. ******* is disappointed by the response to his inquiry in connection with the Owens Corning Roofing & Asphalt Limited Warranty on Roofing Shingles. I want to assure you that we value our customers and their satisfaction.  We take pride in providing a warranty on our roofing products that is among the strongest in the industry.  However, as is customary in the roofing industry, it a limited warranty that covers manufacturing defects that affect the performance of the shingles. In this case, the shingles installed on Mr. *******'s property were not found to show any premature granular loss or manufacturing defects.  I regret that we cannot respond more favorably to his inquiry.   

  Customer response

  06/06/2022

  
  Complaint: ********

  
  
  I am rejecting this response because:

  I have had an independent contractor out to inspect the shingles for premature loss of granules.  I disagree with your conclusion. This claim needs to be settled by independent arbitration. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Owens Corning (hereafter referred to as the company) is refusing service on a roof installed with its products in March of 2021. The reasoning for this refusal is a provision within its terms and conditions that requires a warranty of roofing materials to be transferred by the owner of a house within 60 days of a real estate transaction. This requirement from the company is both arbitrary and specifically designed to take advantage of new homeowners. The company is aware that purchasing a new home is exciting and often complicated for new homeowners, however the company has positioned itself to prey upon and take advantage of these consumers. The products installed on this roof (duration series roof shingles) have begun leaking due to a manufacturing defect. Although the entire roof is less than 14 months old, it has essentially been deemed unworthy of the company's standards of workmanship and craft. This is of course attributable to a technical provision of legalese buried within the companies fine print. It is a wholly unethical way of conducting ones business and appears to only to protect the company from the poor quality of its own products.

  

  Business response

  05/26/2022

  We have carefully reviewed the information you submitted and checked our records. We have no record of a warranty transfer for this address.
  Our warranty states that for a warranty to be transferred, the homeowner must contact 1-800-ROOFING within sixty (60) days after the date of the real estate transfer to obtain the benefits of this warranty. Proof of purchase of the Owens Corning® shingles and the installation date must be submitted at the same time. If the warranty is not properly transferred as described, the shingles are no longer covered under warranty. Since a transfer was not done in accordance with the terms of the warranty in this case, there is no warranty on these shingles.

  Customer response

  06/02/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The company is simply repeating their terms and conditions that I am objecting to in the first place. There has been no 'careful review', and the assertion that there has been is laughable. The company maintains a position explicitly to take advantage of new homeowners. This is a displaceable practice and is far outside the bounds of what would be considered honest and moral. This company is preying on less informed consumers and new homeowners through obscured language hidden in clauses many homeowners aren't even aware of. The roof shingles, as I have noted before, are 14 months old. These shingles do nothing but sit on a roof. The declaration that they have no warranty due to an arbitrary process equivalent to that of an animal jumping through hoops, is far from the bounds of what would be considered an honest and reputable business. The company does not stand on the laurels of its own building materials and obfuscates its responsibility with legalese and arbitrary small print. Despicable. 
  Sincerely,
  
  ******** ****

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchase 3 bundles of fiberglass insulation through Lowes. When I opened the bundles the fiberglass batts were compressed and defective. I contacted Owens Corning customer service and provided details including 46 photos of the defective product. A few days later they agreed that the material was defective and promised to refund my purchase. After 10 days I again asked about the refund and was told it was sent to the wrong party but again promised a full refund. I have waited for over a month and haven't seen a refund. They have stopped replying to my emails. I have attached a copy of the sales slip as well as a few of the photos of the defective material provided to Owen Corning

  

  Business response

  04/15/2022

  Owens Corning has reached out to the customer directly.

  Customer response

  04/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Middle creek roofing installed a new roof on above address and State Farm home-owners paid for the claim as damage by hail. Middle creek sold Owens cornings tru- definition duration shingles which included a 50 year preferred warranty ***************** in 6/2018. Middle creek roofing placed a claim for warranty claim number #******** on 1/3/2022. Owen cornings gave middle creek roofing horrible times as they kept telling middle creek the claim info wasn't correct even though middle creek roof took shingles twice off the roof and made multiple trips to writers home for pictures. Writer found that roof on garage and around dormers had a discolored look, these shingles were supposed to have a 10 year warranty against algae growth (streak guard protection) because such shingles have a compound in the shingle itself. roof technician josh from middle creek roofing said he found black type mold on multiple shingles back/front roof when he did a inspection. roof was only 3.5 years old. Owen cornings immediately denied such claim even before having shingles in their possession. Middle creek did send the shingles, and again Owen cornings BRAD, stated all 3 letters and ignored writer on email, even though writer home was in dead of winter and less 20f temperature, Brad from Owens corning said discoloration is moss or pollen. the area on the roof is not clumpy green moss or was there pollen in the air, as we are in dead of winter.The only reason state farm home owners paid the more expensive roof material because of the Owen corning warranty. I've enclosed pictures, denial letters, and warranty. 3.5 year roof should NOT be discoloring with black mold. Owen corning did not release any type of lab documents, photos or etc. Brad, released the same info on 3 different letters and did not want bothered by the writer. the black mold clearly  is not pollen or moss, its just Owen corning way out of not covering their defective product and not covering there streak guard protection

  

  Business response

  03/21/2022

  In response to the claimants comments in regards to the belief that there is Algae on their roof. A review of the submitted samples reveals that they have a discoloration that is not algae/fungus.  Algae/fungus typically has a brown to black appearance and may be mistaken for soot, dirt, moss, or tree droppings.  The submitted samples/pictures have a greenish cast, such as when moss or pollen is present.  Moss or pollen discoloration easily washes off with soap and water. Algae Resistant (AR) shingles are not resistant to pollen, moss type growths. 

  Customer response

  03/23/2022

  
  Complaint: ********
  
  I am rejecting this response because:  the pictures submitted clearly show a black discoloration and pictures were provided to BBB.   Owen Cornings do not stand by their 50- year warranty and 10- year streak guard warranty.  I am not the only consumer that complains Owen Cornings DENY WARRANTY.   The shingles purchased were Tru definition Duration  shingle, higher standard shingle that the State Farm Home Owners paid for.   I had other roofing contractors look at the roof, and they too agreed as Middlecreek Roofing agreed 3 year and half year roof , should stand up to weather and not discolor.   A roof with the Tru definition duration shingle, should perform better and clearly shows the shingles are defective but Owen Cornings won't stand behind their product!!  So Owen Cornings sells a high dollar product, that doesn't meet industry standard as they claim to the consumer, and then it falls on the consumer who was sold the more expensive shingle only to have a ugly looking roof only after 3.5 years old.    I really hope a class action evolves on Owen Cornings not covering their product as stated when the shingle doesn't perform as stated in writing.
  
  Sincerely,
  
  ***** ********

  

  Business response

  03/24/2022

  Owens Corning has responded to this customer directly.

  Customer response

  03/25/2022

  
  Complaint: ********
  
  I am rejecting this response because:  Owen Cornings continues to imply my roof has pollen or moss.   Roof DID NOT  have pollen when pictures and samples were taken in 01/2022, as we had snow, some of the pictures supplied by the Roofing Company  were not accepted by Owen Cornings, due  to snow on roof.   The roof is not affected by moss, as moss is green and clumpy.  Pictures clearly show black streaks, there is no such green clumpy material on roof.  This is  Owen Cornings not standing behind their upgraded Tru-definition Duration Shingles, that do NOT hold up to their 10 year streak guard warranty.   Owen Cornings provided the same denial statements on all 3 letters different dates, even after they received the shingle samples from the  Roofing Company.   Roofing  Company nor this writer was provided any type of  lab report found the shingles.   The shingles effected by the mold/algae should fall under the streak guard warranty and be replaced.  But instead of Owen Cornings, standing behind their upgraded shingle, they simply DO NOT!  I hope more consumers realize this, and do not buy Owen Cornings shingles.  I will allow my complaint concerning this company be listed on the BBB website    as Anonymous.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/7/2022, I called the Owens Corning Roofing number to file a claim under my home roof's warranty. I have the paperwork with the warranty number on it. We were told when we bought the home in 2015 that the roof had a warranty on it and if we ever had an issue to call the company with the registration number. That day had come after a windstorm. When I called the company, they said the warranty was under a different name and because it was not transferred, there is nothing they can do for me. I told them nobody said anything to me after purchasing the home that the warranty needed to be transferred. We were just told to contact the company. I don't understand I was transferred to somebody named ***** who is one of their "leaders." He said they didn't want to put me through the time of having the roof inspected than to be denied because of the claim transfer. I told them again nothing was communicated to me about the need for a transfer and how can this still apply to me when I was never told and that this wasn't fair. They still were not trying to help me. I asked to speak to somebody from corporate. ***** said that *** who is the warranty manager of the home office would call me back at 12:00pm on 3/7. She called back with no solution to the problem. She said that because the date has passed, the warranty is no longer in effect. I told her that up until me calling for help, Owens Corning has the warranty in effect and on file. Just because I called and I'm the new owner with the paperwork, now they are saying it won't work. This is not fair and predatory. I want my warranty that was purchased with the home and my roof fixed under their warranty. They could have easily taken my information to help me but refused to do so. Again, I was penalized for calling and asking for help.

  

  Business response

  03/09/2022

  In response to the claimants comments, the Owens Corning Limited Warranty on Roofing Shingles states that warranty can be transferred one time anytime during the life of the warranty. For this warranty to be transferred, the new owner must complete and return a warranty transfer card within 60 days after the date of the real estate transfer to obtain benefits of the warranty. Since this information was submitted outside of the warranty terms, Owens Corning is unable to transfer the warranty per the terms of the warranty transferability requirements. 

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