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Complaint Details
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Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a house at *********** in *****, FL. At the time of the sale in September 2020, a new roof was installed. The roof shingles that were installed has been determined to be defective and has deteriorated significantly over a 1.5 year time. At the time of sale, I WAS NOT notified that I had 60 days to transfer the manufacturer warranty. Now they will not cover their own bad product and are telling me I am responsible to fix $20,000 worth of bad shingles.It is convenient that they have a 60 day turn around time for transfers. Just enough time for the new owner to find out too late. I need them to honor their product and replace the shingles.
Business response
02/15/2022
Business Response /* (1000, 5, 2022/02/07) */ Based on what has been indicated in this complaint, we would ask the homeowner to contact us at 1-800-ROOFING to discuss this matter further. We will then proceed with obtaining the appropriate documentation and analyzing the product and work with the customer to resolve this issue. Consumer Response /* (2000, 7, 2022/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi, They fixed the issue after the complaint was filed. You can close this complaint. Thanks!
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Get a QuoteCustomer Complaints Summary
46 total complaints in the last 3 years.
16 complaints closed in the last 12 months.