Business ProfileforFred Meyer Jewelers Inc

We purchased my wedding ring on 3/26/2011 from Littman Jewlers with a Lifetime Warranty. Over the years I brought my ring many times for inspections, cleanings, dips and for a ***air. At some point Littman was bought out by **** Meyer Jewlers. Since **** Meyer took over I sent the ring (2021) via mail (since no locations in my state) for inspection, cleaning and to be dipped. On 10/26/24 I called to send the ring in again for inspection & cleaning and was informed that there is a portal now. I logged on to the portal and noticed only the small, inexpensive insert part is listed under warranty. It took several calls but on 8/30/2024 a customer service *** informed me that the entire ring is not covered under the Lifetime warranty only the little insert (that will only fit in this style ring) is covered. I was shocked and asked when this changed and she could not explain. I asked if only part of the ring is covered who decided which part? It makes no sense to NOT have the Lifetime warranty for the largest, most expensive part of the ring that has majority of the diamonds ONLY the little insert. I cant believe Im hearing this 13 years later! Clearly a mistake on their end when inputting info to a portal. The ***resentative couldnt answer any of my questions so I asked for a supervisor or management and she said I need to start a claim and a supervisor would call me back. I was given case #******** and waited to hear back. No supervisors ever reached out. Ive called at least 2-3 times a week in the last month asking for supervisor w/ the claim # each time & told someone would call me back. Last week when I called again the *** said that the big supervisors in a different building took over the case, not his supervisor but he had no contact info to give me only that her name was ******** and she would call me soon. The *** also could see the several times Ive tried calling so it must be noted. I have yet to hear anything from **** Meyers!