Business ProfileforCreditly Corporation

This company is a joke!!! I had used Credit Genie aka Creditly Corp. Copyright 2024 I used them before and I paid back the amount I took. Then tried to log in, mind you I couldn't remember what email I used because I have 2 different emails tried to get signed up then they told me that my bank account was already associated with a different email. SO.... I tried to log in with my other email and I never received a code because my phone number was different and needed to be change. I emailed them to reinstate my account with the proper email and let them know my phone number has been changed. Four emails later I get this...."The new number provided seems to have been used with another account created by you. Please note there is a 1 account per user limit. We follow a set of legal and IT security standards. These standards include storing the customer's bank account to ensure it cannot be used in our systems again. If a second account is created and the same bank account is connected, after applying for an advance under both accounts that bank account remains permanently locked and cannot be used again. This is in order to prevent any fraudulent intent and cannot be overrode. If someone would like to use our services again, they can connect with a different checking account.Please let me know if there is anything else I can assist with.Sincerely,The Credit Genie Team"Mind you... I could and did not get an advance with the other email because the system told me that my bank account was tied to another account, so i couldn't move forward with anything. But yet they told me from the first email they reinstated my account and I was having an issue with my "phone number" *** bank account number. Best of all they took their monthly fee from my bank account but now are telling me my back account has been permanently locked. Make sense to you because is sure doesn't me and they were absolutely no help. I DO NOT RECOMMEND USING THIS COMPANY.... EVER!!!!!!

As this person explained, they opened a new Credit Genie account with a different email address with their updated/accurate mobile number because they could not remember their original account credentials. Having multiple accounts is not permitted per our account terms and conditions, and unfortunately, we cannot reassign a phone number to another account due to our phone validation process and other system limitations. Compounding the issue is that once our bank account validation checks confirm a bank account is attached to another account, that bank account is prohibited permanently. If this person wants to use Credit Genie services in the future, they can contact us to update their Credit Genie account (the one with the correct phone number), and an email address that is not the email address presented in the BBB review. Additionally, they would need to provide us with a new bank account that has enough revenue history required to qualify them for a cash advance. We apologize for any inconvenience and will use this feedback to help us improve our customer experience.