Business ProfileforNorthwest Bank

For those that are Customers with ********************** and are looking to apply for a mortgage please be aware of what occurs. I was a customer for many years of NW, accounts and a Line of Credit. This past Sept, since the Rates came down on a traditional mortgage I applied and was closing my line of credit. During all, communication was great, ensuring that all was received. On the date of closing which was 10/3 at my ***************** we completed all the paperwork and signed the documents. At that time, I would have until 10/8 to back out of the loan if I chose (There would be no reason to do so but at least i had the option if needed ) I received the congratulations letter and all and then looking to set up payments in my APP for Northwest as the first payment would be due 12/1/24. On 10/17 I received a letter, NW Letterhead, stating my Mortgage has been sold to ********* and to contact them with questions. First I contacted ** ( the advisor I was working with sent me to customer service which they were nothing but rude not helpful stating that they could not help me since the mortgage is with Nurez and call them. ) I contacted my attorney to review what had occurred; no notice, no discussion prior to, wonderful treatment for your Customers. No time for paperwork to get filed, clearly ** does not pride themselves on customers service, my information was Sold to a ************ with a less than reputable reputation. I did the research on Nurez, obviously NW was not concerned about integrity. I contacted my local branch who filed a complaint on my behalf and a representative contacted me, listened and said all complaints are reviewed. I would hope a supervisor would be contacting me, he stated that would not occur. I closed my NW checking account immediately. 1 star is selected because i am forced to. I could have found my own *********** who was not reputable myself. I would have backed out of this mortgage but conveniently informed after the timeframe

Northwest Bank contacted the customer directly to discuss concerns prior to the review being submitted to the BBB. Customer's dissatisfaction has been documented and shared with management.