ComplaintsforGreen Lawn Fertilizing

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early Sept 2023 they sent someone to do the core aeration again (it was not needed). I was not home so the tech called me. I told him we were not doing it this year. He left. On approx Sept 8, the company sent someone else out for this service. My husband spoke with him as he rang the doorbell. My husband asked him if this was part of the regular service and the tech said yes.He then proceeded to complete the core aeration. This is not part of the regular service plan. He lied to my husband and also never told him the cost. I was very upset and left a poor review on Sept 15, 2023. The retention specialist ******** (retention specialist) called me and asked me to stay on as a customer and we could split the cost. I said I would not pay any part for a service I clearly stated I did not want. He then asked me to remove the review and they would credit my account. This is in writing in an email. I did remove the review as the company was at least trying to make corrections (so it seemed). Since then I have not heard anything. I called ********'s cell twice and left a vmail with the staff person who answered the phone. She confirmed he was there but unavailable. She did let him know who was calling. He chose not to come to the phone. I also asked him to return my call by 10 AM and he did not. I did file a dispute with the cc company. This company is fraudulent and plays games. ******** also plays games. Once the review was removed ******** was not bothered about following through or communicating. He clearly told me I could contact him anytime via cell. Well, I tried and have heard nothing back either by phone or email. I am not sure how they can get away with doing whatever they want whenever they want and charging customers for it.

  Business response

  09/29/2023

  The notes on the account indicate that we fully refunded the cost of the aeration and seeding for the customer on 9/18. Please correct me if this is not accurate, but I think this case may have been submitted prior to things being settled?

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Sept. 22, 2022, I ordered aeration services from this company. I explained during my call that I only wanted a small patch completed on the side and in my backyard, but they explained that the full yard had to be completed. The payment was completed with my credit card, which was authorized for this service only. At no time during my initial call was it explained to me that I was signing up for a yearly contract. Additionally, the payment was made directly with my credit card so there was no need to review the full invoice. On Aug. 23, 2023, an email was sent to me by ***************************. He indicates in his email that if I ignore his message and do not respond, it's ASSUMED that I want to continue a contract that I never signed up for. On Aug. 28, 2023, 5-days later, they treated my yard, without my permission, and on Aug. 29th, they automatically deducted the fees from my bank account without my authorization.On Sept. 13, 2023, I spoke with *******, who refused to share her last name. She reminded me that the invoice states the service is automatic if I don't notify the company. I asked what would have happened if I have moved, died, closed my email account, etc., but she had no valid response to my question. However, she offered to refund me half of my money if I did not plan to appeal this case. I denied her request because I did not authorize either the service and/or the automatic deduction from my bank account.Most importantly, I stopped reading emails from this company because they were continually harassing me for new services. They sent emails every month in 2023 and left voicemail messages. If I answered the phone and said I was not interested in their services, they would call back a month later and ask me to reconsider. I finally stated during my last and final call with *********************, that I currently have lawn services and am not interested in any of your services.

  Business response

  09/27/2023

  Our customer service manager, ***, was able to connect with the customer and agreed to refund her the entire cost of the aeration and seeding.

  Customer response

  09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In March of 2023 I prepaid to have my lawn fertilized. I was asked if I want aeration and seeding this year and I said no. In August of 2023 Green lawn showed up and aerated and seeded my lawn. They gave me a bill for $560.00. I told them, in March I told you I didn't want it done. They said we did the work, you owe us. I have called 10 times, every time they say a manager will call you back, he never does. I am not paying the bill and I don't want my credit affected. Thank you *******************************

  Business response

  09/27/2023

  Our customer service manager, ***, spoke with this customer and agreed to credit the entire balance owed. 

  Customer response

  09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased lawn treatment services as well as an aeration and seeding in the Spring 2023. The service has resulted in my lawns looking worse than prior to having them conduct services. In August 2023, an aeration and seeding was completed. I observed that my lawns had not been aerated as there were zero "plugs" visible on either yards. I also observed no actual seed on the yard as I have a significant number of bare spots specifically on my second property at *******************. I contacted the customer service number to cancel service and request some sort of refund for the aeration/seeding. I contacted the company and was told a manager would call me back. Several days later I received a call from a manager offering to redo the aeration and seeding. He explained the machine used at the time was not functioning and a "lighter" machine was used which may not have aerated as deeply. I explained to him that there were zero holes/plugs and that it what I observed along with no seed. I offered to send him pictures a swell as my yard looks awful and has not improved. I explained that after not receiving a call back for several days that I had already contacted another company to properly do the aeration/seeding and that I did not trust them to do it properly. I asked why only when I inquired was the machine issue discovered (no answer to that). I asked for a refund several times and was only offered a redo of the service. I NEVER complain and have NEVER done a BBB complaint before but the poor service and lack of transparency in knowing machinery was not functioning and that it wasn't done properly and the lack of offering of any refund, even a partial is bothersome. I paid almost $800 for the seed/aeration and my yard is awful.

  Business response

  09/26/2023

  Our customer service manager, ***, spoke with the customer and *** agreed to refund half of the aeration and seeding cost for both of his properties. The customer was satisfied with this resolution.

  Customer response

  09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was a customer of Green Lawn Fertilizing in 2023 and I authorized Green Lawn to perform fertilizer and weed control treatments to my lawn. Several weeks prior to 8-3-23 (exact date unknown) a technician from Green Lawn arrived at my residence to perform a weed control treatment. I advised him that I did not want any further weed control placed onto my lawn due to the high temperatures and the damage they do to my lawn in those temperatures. I instructed him to only apply fertilizer and he informed me that was not an available option. I then instructed him to stop all treatments until the Fall season. Approximately one week later a customer satisfaction employee from Green Lawn came to my residence and I also informed him to stop all treatments until the Fall because "fertilizer only" treatments were not available. On 7-31-23 a technician from Green Lawn arrived at my residence and contacted me by phone. He stated that my account notes indicated I did not want any more treatments in the warmer months. I informed him that he was correct and he replied that no treatment would be performed. On 8-3-23 Green Lawn came to my residence and applied a weed control treatment. On 8-4-23 I observed that multiple areas of my lawn had already turned brown due to the treatment. On 8-4-23 I contacted Green Lawn and canceled my service and also informed them that the 8-3-23 treatment was not authorized by me. On 8-22-23 I received an email from Green Lawn indicating that I owed them $48.60 for the 8-3-23 treatment. I called Green Lawn on 8-23-23 and spoke with ****** and requested she cancel the bill. She was supplied with all of the above information. ****** spoke with her supervisor and I was informed that the bill would not be canceled and that the (3) employees I spoke with prior to 8-3-23 did not have the authority to change any of my services, meaning that they could not discontinue the weed control treatments. I informed her that none of the 3 employees ever told me they did not have authority. I asked to speak with a supervisor and she told me that one would call me. As on 8-25-23 I have not been contacted. A Green Lawn employee, ****** ******, did email me with a request to renew my service. I spoke with him on 8-24-23 regarding the invoice and he stated he did not have the authority to make a decision on it.

  Business response

  08/30/2023

  Customer has been credited back for the unwanted treatment and his account has been cancelled.

  Customer response

  09/16/2023

  I don’t understand your response that you’re closing this matter as being “Answered”. I was never contacted by Green Lawn Fertilizing. They did not resolve the matter. I was never contacted by BBB and informed this would be closed. Your response indicates I did not respond to the matter. This is not correct. Did the business ever respond to the BBB?  Is there a different closure if the business doesn’t respond? The last correspondence I had from BBB was on 8-30-23 indicating that you would be contacting Green Lawn Fertilizing. Please respond to me. Thank you

  Customer response

  09/22/2023

  Thank you for your assistance in this matter. I read in your email that Green Lawn Fertilizing credited my account for the bill in question. I never received an email  on 8/30 related to the reply from Green Lawn. I did receive an email on 8/30 stating that BBB sent them my complaint. I am satisfied with the response from Green Lawn and I thank you again for your assistance. 

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  . I am writing to express my deep dissatisfaction and disappointment with the recent service that was performed on my lawn without my consent or prior authorization. I am referring to the aeration and seeding service that was conducted on my property on August 15, 2023, which I never ordered or approved. I was out of the country when I received a message the day before the service that you were coming and did not get it until I returned. There was no time to intercept this service. The service was done, and no sprinklers were flagged, which is necessary to prevent damage. Last year when I received this very same phone call, I negotiated a price and told the representative that I did not want to be on an annual program. Just do it again this year because the lawn needed it. I called the company on August 22nd to speak to the manager ******* or the owner **** about this issue and was assured by **** that I would receive a call back within 24-48 hours. It is now August 25th and I called again since I never received a call back and spoke to ********. This is very poor customer service! I was both surprised and frustrated to discover that my credit card was automatically billed for a service that I did not request. I want to emphasize that I did not sign up for aeration and seeding, nor did I receive any communication from your company regarding this service being added to my account again! It is disheartening to think that such actions were taken without any prior consultation or agreement from my end. I kindly request a refund for the charge of $1,292.30 that was billed to my credit card for the unauthorized aeration and seeding service as well as the damage done to some of my sprinkler heads. I believe in fair business practices and open communication, and this incident goes against both principles.

  Business response

  08/30/2023

  Our Customer Service Supervisor, ****, spoke with the customer earlier today. We will be crediting and refunding the $1,292.30 for the aeration and seeding to her card. Additionally, we will reimburse her $111.96 for the sprinkler damage.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In early April this company came to my home to provide a price quote for their services, before I was aware the driver was spraying chemicals on my lawn that I did not request. While speaking with the driver I questioned how much it would cost to have my front lawn "Limed" to which he quoted $45. When he completed the liming I attempted to pay him. He refused payment. A week or so later a second treatment was performed on my lawn, again without my permission. I then began receiving quotes for hundreds of dollars, to which I refuse to pay. The company has acknowledged their error, (applying items to my lawn that I did not agree too), and have credited my account all except approx $70. I agreed to pay the amount quoted, to which they refused on multiple occasions. Now they have sent me to a collection agency. They made the error, they quoted the price, to which I agreed to pay; however now they want to up the amount.

  Business response

  08/23/2023

  Our customer service manager has tried to get a hold of the customer several times and left voicemails. She has written all the remaining balance off the customer account.

  Customer response

  08/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Provided that the company acknowledged I do not owe  anything, and the Collection Agency that I was sent to has received this information.
  
  Regards,
  
  *******************
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In September I signed up for a program with Green Lawn and the sales guy stated it did not auto renew. They applied their winter treatment program and I was not happy with the results. I received an e-mail on November 16th stating that my service would auto renew and I was perplexed as it was not supposed to. I called in November to cancel service as I was not happy with it. The girl I spoke to said they have a 100% satisfaction guarantee and they would come back out and reapply but they had to keep my account open in order to provide this. Sometime in the spring a person came to my door to apply something. I asked him if this was part of the 100% satisfaction and free. He said he wasn't sure and would go back and check as I did not want him doing anything else. A few weeks later someone had come while we were not home and applied a treatment and left a bill on the door and it was zero dollars. A few week later someone else came and applied a treatment and then I had a bill. I called to ask why I was being charged as I called to cancel and this should be part of the 100% guarantee. They said it was not and it was the auto renew for spring treatment. I stated how I called to cancel in November and I did not ask for this Spring treatment to be done. They refuse to remove the balance. I cancelled service and I even turned them away when I was home stating I don't want it unless it is part of the 100% guarantee. I should not be responsible for their mistakes or their system keeping me active when I cancelled service. I would like the $65 and change removed from my account and the account closed.

  Business response

  07/13/2023

  I believe that the customer and our office associate ******* were able to resolve this a couple days ago. Her balance was removed and account has been canceled.

  Customer response

  07/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  
  

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We pre paid for 6 months of tick applications for our lawn. We were told that all applications were applied with ride on machine and not with extreme rain. We were additionally told that they guaranteed their services and they would re spray if we found ticks after a spray. The first spray occurred a few hours before several days of torrential run off rain. A few days later our dogs had ticks embedded in them as well as a family member. We immediately called. It took approximately a week for the re spray to occur. we asked for a refund. They pledged to fix it. They sprayed for our 2nd month with no issues. 3rd month they came AGAIN in heavy rain to spray. Additionally they tried to spray w a hand tool. We were told that this is how they spray and that the riding machine was not what they used. They scheduled another spray The tech left without spraying. We asked for another refund when we were told they would not spray w the machine. ******************* called on 6/20 and stated I would get a refund to my credit card in 24-48 hours after the call. I have no refund. The office is stating they will only send a check snail mail on 30th of every month. They are not a company of their word. Their service is shoddy , inconsistent , unreliable and doesn't work. And they have stated Id get a refund and still do not have it.

  Business response

  07/24/2023

  Sorry for the late reply. I must have missed the original email. Our customer service manager wrote off the entire balance for this customer a few weeks ago and a refund check was sent out. Please let me know if the check was not received.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Constant phone harassments trying to solicit business from me. I have asked them several times to opt-out of all marketing, but they claim there is no record and they "Will send my info to leadership to reach out and rectify the situation" but that never takes place, they just keep harassing me on the phone to solicit business from me. Dates I requested them to stop calling me- TODAY 6/6/2023 at 2:59pm ET call came in from them on their phone line of ************** *Their name does pop up on the phone ID). 5/23/2023 at 4:10pm ET call received from this same phone number listed above. Asked them to stop calling me and that I do not want to do business with them, their response was "This has been documented and you will not get more calls" which was completely false.I have asked them before this to stop calling me, but I do not have those dates in front of me.Please make them stop breaking the law when it comes to phone harassment.

  Business response

  06/14/2023

  Is the phone number we are calling different than what is listed in this case? Nothing is coming up in our CRM for the phone number, email or address listed. We do not buy any phone numbers so if it's not in our CRM I do not see how we would call it. If I can find the record we are calling from I will make sure that it is marked appropriately as do not call.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩