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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was referred to a collection agency prior to my invoice being due. I received an invoice dated 10/12/2021 and due by 10/30/2021. I paid on 10/29/2021 and received a demand letter from TSI collection agency that was dated 10/26/2021. I reached out to Minute Clinic on 11/3/2021 and filed a complaint and requested a resolution via email or mail. I was told it would take 24-48 hours via email and 5-7 business days via mail. I contacted Minute Clinic a total of 6 times and no one could tell me the status of my complaint and when it would be resolved. It has been over 30 days and I was told today that my complaint was resolved on 12/1/2021. However, I never received the resolution. This reporting error by Minute clinic is a violation of my FDCPA rights related to collection practices and my credit could have been in risk if the agency would have reported my credit to the three major bureaus.
Business response
12/07/2021
Thank you for your letter concerning *******************************. I am pleased to report that this matter has been resolved between MinuteClinic and *******************************Customer response
12/07/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
12/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I came to Minute Clinic on 9/6/2021 located at ***********************************. I came in for STD testing where the nurse, named *****************************, took a blood and urine sample. After this was completed, she told me my total was $62. About 1.5 weeks later, I received a **** for $591.42 from Sonora Quest Laboratories. I was never told at my appoinment that I would be additionally charged for my labs. I do not have health insurance either. I called their main office 3 separate times and spoke to 3 different people that said they would have a manager/supervisor call me back and now it is 12/4/2021 and no one has ever called me back. I have been emailing with someone and they keep saying someone will call and no one ever does. I feel that I should have been informed that I would be additionally charged, especially with it being $591.42. I feel that they should cover these costs or at least help pay some of it.Business response
12/30/2021
Thank you for your letter concerning ***************************. I am pleased to report that this matter has been resolved between MinuteClinic and ***************************.Customer response
01/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of transaction: 11/04/2021 Amount (not) due on 12/03/2021: $69.00 Detail: Minuteclinic and *********************************************************** (NALC) mailed a voucher to me; good for two diabetes monitoring visits. The voucher stated, "these visits are available at no cost to you". I visited and presented the voucher to Minuteclinic on 11/04/2021. On 11/15/2021 Minuteclinic Diagnostic of South Carolina L.L.C. billed $69.00 for my visit. Minuteclinic noted incorrectly I am uninsured. I am insured by ******** and NALC (one of the providers of the voucher I received) The voucher instructs to select "no" for using medical insurance, under "registration kiosk iinstructions.Dispute: I presented the above described voucher. The voucher stated: "These visits are available at no cost to you." Minuteclinic should not **** me $69 or any amount for this visit.On 11/15/2021 and 11/22/2021 (approx. 2:44 pm) I called Minuteclinic ************. My complaint could not immediately be resolved. They said my dispute would be forwarded. They told me they could not provide updates - inbound calls only. Likewise, they would not be able to inform me when the dispute is resolved. I am concerned my credit will be affected. I went back to the local Minuteclinic. They said the only way to dispute this is by calling ************. On 11/22/2021, I called NALC ************. They were not familiar with the voucher program that carries NALC's name. They referred me to Livongo, ************. ***** answered. She was not aware of this voucher program.I have approximately 4 hours involved in this matter.Minuteclinic Patient Account #: **********.Business response
12/01/2021
Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and *************************Customer response
12/01/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
11/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi I went to CVS minute clinic on Aug 8 2021. The *** was ******************************************************************************. I arrived at the store and thought I had an UTI. From the beginning I told the man my medical history including that I had Rheumatoid arthritis. The first person I saw did the tests for a UTI. From the tests he confirmed that I indeed had a UTI. I then saw the second provider. While she was taking my info she told me I cant treat you because you have Rheumatoid arthritis. She told me I would have to go to the ** and get them to test me and prescribe an antibiotic. I did go to an ** and get an antibiotic, but first waiting hours to get it done snd wasting time and more money especially since I had to have the same test done again. Here is my problem, if *** does not treat people with RA then that should be discussed 1st which I told them before any tests were administered Tests should not be administered and appoints should not be made unless you can be treated. This should be a question on the website before you can make an appointment. Also I have been treated for a UTI while they knew I had RA at a ***, so why is there such a difference at each ***. That day I ended up walking out of the clinic before she could type up the paperwork since she would not serve me as a patient. In the end I received a **** for the tests etc which I paid the $21 dollars for it. I then received a second **** from minute clinic for $25. This is a fraudulent charge. When I called about it I was told it was for a telemedicine visit. They called me on the phone to give results, however that is NOT a telemedicine visit. That is pure fraud!I have called *** support 4 times. Twice they told me the supervisor would call and talk to me about it. I have never received a call from the supervisor. I called again and now I can not get through to anyone. I have asked to speak to the supervisor of the call center and was told I couldnt.Business response
12/01/2021
Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and *************************.Customer response
12/01/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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