Business ProfileforSpero Financial

******** ******* ** is one half of the merger that created Spero Financial. I'd been with AFCU since the 70's. Great place all those years. Rarely an issue and if there was, they took care of it! Quickly and without me having to beg. Spero has been problem after problem. They refuse to let you speak to the same person when it concerns the same problem - makes too much sense I guess to deal with someone who already knows what is going on. When I asked to speak with the pervious rep, I was told, "NO!" as if I were a child. I asked a supervisor to pull the audio and listen and she said she would. (this was after I sent an email to the CEO), but I guess she forgot to call me back. That is very common. They forget a lot. Or they get busy. Vacation. All kinds of things prevent them from calling you when they say they will. My most recent problem, which I emailed the CEO (again) about, was a transfer I put in place, that I received a receipt for and have screenshots proving, never took place. He has not responded to my email at all. (He didn't respond the first time either. That time however, he did have someone to call me - the lady who forgot to call me back after she looked into my problem and listened to those videos that "they keep".) Seems that the left hand doesn't know what the right is doing. One rep tells you this - the next tells you that. The issues we have had are too much to attempt to write here as I am only allowed a certain number of characters. It is a lot of trouble to change banks when you've been around a while. My better half says the troubles we have had with this credit union are just about to outnumber the problems with switching to another. We are checking out some other credit unions now. Oh how we wish the merger had never happened and we could go back to ******** ******* ****** ******