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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order through tractorsupply.com (Order # **********) for an item that was represented as 'In-stock' on November 27, 2021. Today, December 8, after still not receiving shipping confirmation and multiple calls to TSC Customer Service, I finally reached a Customer Service representative (James) who confirmed that the item showed as 'In-Stock' because the manufacturer had confirmed their order and not because the inventory was available. James was willing to call the manufacturer, who confirmed that they are 4-5 weeks behind meaning the item not only would not ship in the time portrayed during the purchase, but it would not ship before Christmas and the item is a Christmas present. I asked James to cancel my order and to my surprise I was told that that is not an option. The only option is to update the order with the manufacturer so that it delivers to a local store and create a return, meaning that I still get charged for the item, which refund my money once the local store receives it. This is completely unacceptable. TSC has sold an item representing that they have it available and even send a confirmation email that the item will ship within three business days even though it wouldn't ship for 6-7 weeks based on the information provided to me by Tractor Supply today.
Business response
12/13/2021
Business Response /* (1000, 5, 2021/12/12) */ The order has been cancelled. We emailed the customer apologize and advise of cancelled order. The customer should see the the pending authorization fall of within 3-5 business days depending on bank. Consumer Response /* (2000, 7, 2021/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm not sure why it was so easy to cancel the order after the BBB complaint was submitted. If it has been done by the Customer Service agent in the first place, this could have been avoided. Instead, I will accept the outcome and return to only shipping at TSC when it is absolutely necessary.Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered some herb plants and fertilizer on October 21, 2021. They were ordered from the main website, tractor supply.com, and I never received these plants. On November 14 I received an email from a Brentwood address asking me if I still wanted these plants and informed me that if I did that they were ready for pickup at a location in Murfreesboro and that if I didn't to please contact them and they would cancel the order. I contacted them twice, once by email and once by phone, and informed them that I didn't want them as I had wanted them to be shipped to my house and since they didn't I had found them elsewhere and that the plants from the other business had shipped them to my house as I had wanted Tractor Supply to do and they hadn't done so. As such I asked for a refund both by phone and by email and was informed that they would refund my money to the card that I used to place the order. To this day, December 2, 2021, I have received no further correspondence nor my refund.Business response
12/14/2021
Business Response /* (1000, 5, 2021/12/03) */ Found refund was initiated for customer on 12/3. Customer should see refund back in account within 3-5 business days depending on bank.Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ordered a pair of boots on 11/13/2021. TSC held total of $146.13 for entire time while transaction was "processing." Called and requested to cancel order multiple times. No help given after being told lies and being hung up on. Attempted to contact via emailing service, made multiple responses. No response given at all.Business response
12/21/2021
Business Response /* (1000, 5, 2021/12/11) */ We were able to successfully cancel the order. We have emailed the customer to advise that his order has been cancel and the pending authorization hold should fall off within 3-5 business days depending on the bank.Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On November 20th 2021 I made an online purchase for boots that were on sale for $99. My order number is **********. They were supposed to ship within 3 days. After about 12 days I received an email indicating my order was canceled. When calling to inquire about my order they had canceled the gentleman told me that they had run out of stock in that item. Although the online still indicated they had availability but at regular price. I asked him can you place an order for me based on the online availability and honor the sale price for the order I already had that they had canceled. He said they were not able to honor that sale price and that I would just lose out on the sale. So they offered an item for sale, allow a person to purchase it, don't fulfill the order, and then allow them now to purchase it online at full price. Nice scam.Business response
12/07/2021
Business Response /* (1000, 5, 2021/12/03) */ Emailed customer to apologize for experience and sent egift card Consumer Response /* (2000, 7, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are compensating me for the difference between the sale price and regular price if I would like to order the item or like item that is available in stock.
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Customer Complaints Summary
414 total complaints in the last 3 years.
148 complaints closed in the last 12 months.