Business ProfileforFord of Elizabethton

ME and my husband bought the first truck from them in December of 2023, this was a Christmas present from my husband. Two days after we bought this truck we went out of town for Christmas and New Year's. While on vacation this truck's entire heating, cooling, and defrost system stopped working. I called the dealership, and they assured me that they would fix the problem when I got back to town. Upon inspection they informed me that it was a HVAC module, and it would take 45 days to get one in, because they were on backorder. So here I am without a truck for 45+ days, because you can't drive a truck with no defrost in the middle of winter. After about 2 weeks I picked the truck up and took to another dealership to be looked at. That dealership told me the whole heating and cooling system had to be replaced, including heater hoses, HVAC module, but the extended warranty I purchased for this truck did not cover this. I went back to ford of Elizabethton and told them this. They agreed to buy the truck back if I bought another one from them. The second truck was one year newer with less miles. This truck ended up having some minor issues at first. Then I totaled the second truck about four months later. The air bags didn't even deploy on that truck when I totaled it out. Come to find out the second truck they sold me had been wrecked two years prior with $30,000 worth of damage. So now I'm four months out from the wreck and I'm still trying to get Ford of Elizabethton to issue a check for the extended service warranty that was refunded to them in July of 2024. I can't get anyone to answer phone calls and when I leave messages no one calls back. I can't get my GAP to pay my vehicle off till the bank gets the warranty refund.