Business ProfileforGreat Skin Spa & Skin Care

On June 4, 2024 I had a facial with **** at Great Skin Spa & Skin Care. Upon leaving I scheduled an appointment for a month in advance with **** for a facial again for July 2 at 4pm. I've already been going to Great Skin Spa & Skin Care on and off for facials for years. A week before my appointment on July 2 I had an allergic reaction and got hives. When I woke up the morning of July 2 I realized the hives rash was now on my face. I was afraid to get a facial and have products on my face and irritate the rash. I called Great Skin Spa & Skin Care at 10:30am and told the woman who answered the phone that I have hives and a rash on my face and need to cancel my facial for 4pm that day. The woman asked when I wanted to reschedule. I said I didn't know because I don't know when the rash will be gone. She said I signed some paper and so they are going to charge my card because I'm canceling less than 24 hours. I asked how much they are charging. She said the full amount of $85. I said, "no I do not authorize the transaction and if you charge my card I'm doing a charge back." She asked, "What's a chargeback?" I said, "I'm disputing this at the bank if you charge my card and it will cost you a lot more." She was just like "Ok" and we hung up. I saw when we hung up Great Skin Spa & Skin Care immediately charged my card $85 for a service I was not receiving when I specifically told them not to charge my card. I am very unhappy they way this was handled. If they wanted to charge me they should have offered me to to still come in at 4pm that day and get a different service or still try to help me in some way instead of just charging my card after I told them not to and not even trying to help me or keep me as a customer. I contacted my bank and explained what happened. It seems like total fraud they still charged my card after I explained I have a valid reason not to get a facial and they could have done a foot spa or any other service if they are going to charge me!